TRAINING COURSE CATALOG

Digital Literacy

Welcome to the Digital Literacy video course meant to educate viewers about digital literacy and how to critically evaluate content.

English (US)

15 Minutes

HR Law: Occupational Safety and Health Act (OSH Act)

Welcome to the "HR Law: Occupational Safety and Health Act (OSH Act)" video lesson meant to offer a high-level view of the federal law that creates safety and health standards for every workplace.

English (US)

15 Minutes

Healing Customer Relationships in Hospitality

As a hospitality employee, you interact with a variety of customers in different ways. It’s important to develop skills that will help in your customer interactions.

English (US)

15 Minutes

Stages of Corporate Responsibility

To focus on corporate responsibility, our expectation is that businesses recognize issues that are socially important and to address them.

English (US)

15 Minutes

Grace – Make it Look Effortless

Grace in leadership manifests itself in the connection between leader and follower, either one to one or in groups. It’s a reflection of the authentic self but more – it's a reflection of humanity.

English (US)

15 Minutes

Manage Your Body Language and Read Theirs

Did you know that body language provides 55% of an overall message when you’re in any kind of conversation? How can you manage your body language and use it to your advantage?

English (US)

15 Minutes

Creating Customer Champions

Customer loyalty and customer retention are the holy grail in all areas of business. Loyal customers are how organizations achieve success. Customer acquisition is an investment, but customer retention delivers profitability.

English (US)

15 Minutes

Electrocution Hazards Part II: Employer Responsibilities

This course, Electrocution Hazards Part II: Employer Responsibilities, is the second installment in a series addressing electrical hazards on construction sites.

English (US)

15 Minutes

Would I Inspire Me?

The 'Would I Inspire Me?' video program gives viewers practical ways to make work life more meaningful, productive, and rewarding for themselves and their team. This content is also translated in Spanish, German, and French.

English (US)

15 Minutes

Forklift Safety Lessons for the Safe Pedestrian

Forklifts can be very dangerous for both operators and employees out on the floor. In fact, 20 percent of all forklift incidents involve pedestrians being struck by a lift truck.

English (US)

15 Minutes

Laboratory Hoods

MARCOM's video on Laboratory Hoods emphasizes how to properly use laboratory hoods and how to test them to ensure correct functioning...as well as discusses how hoods can protect an experiment, the facility, and most importantly, the employee.

English (US)

15 Minutes

Safety Audits

MARCOM's video on Safety Audits provides employees with an understanding of the goals and procedures that are involved in a safety audit, shows them how they can help in the audit process and describes specific safe work practices.

English (US)

15 Minutes

Why Accurate Health Insurance Data Matters

This course identifies what can happen if complete and correct payer information is not obtained during patient intake.

English (US)

15 Minutes

Assumptions, Presumptions and Misconceptions in the Collection Process

This course explains how the assumptions, presumptions and misconceptions you may have can influence a collection discussion.

English (US)

15 Minutes

Teamwork and Collaboration in the Revenue Cycle

Effective leadership in the healthcare revenue cycle depends on strong teamwork, communication, and ethical decision-making. In this course, new and developing managers will learn how to connect people and processes, analyze collaboration challenges, and apply data-driven strategies to improve performance. 

English (US)

15 Minutes

Sales Performance Management

In sales, you're likely focusing on closing the sale, which is important. But you also have to consider the customers' journey in this process - something that should be considered when measuring sales performance.

English (US)

15 Minutes

Engaging Sales Presentations

Your product or service comes alive in an engaging sales presentation. Try and see the presentation as if you’re the prospect. In what ways can you delight or surprise your customer?

English (US)

15 Minutes

What is Marketing?

Marketing is all the processes involved in getting a product or service from the manufacturer or seller to the ultimate consumer.

English (US)

15 Minutes

Adapting to Change

Dealing with change is not a smooth process. But is managing and adapting to change really that hard. How can someone cope with their apple cart being turned upside down?

English (US)

15 Minutes

Leading a Customer Service Group

The companies that rank high in the customer satisfaction index are in this position because their employees are well-trained, autonomous, and are can make their own decisions.

English (US)

15 Minutes

Scalable Customer Relationships

Customers must see what your company provides as a necessity in their lives — not just a desire — in order to compel them to purchase what you provide.

English (US)

15 Minutes

Introduction to Project Planning

Project Planning is a step-by-step process, essentially a process of documenting your thinking about the project. It's your primary tool for being able to track and manage the project.

English (US)

15 Minutes

Understanding Latex Allergies in the Healthcare Workplace

This course details what you should know about the nature of latex allergies, and how to potentially avoid developing a latex allergy. The recommendations are especially helpful if you work with patients who have latex allergies, or if you, yourself, already have a latex allergy.

English (US)

15 Minutes

Fraud, Waste, and Abuse – Refresher

It’s important to know and understand both the Anti-Kickback statute and Stark law. Having a firm grasp on billing fraud, prohibited payments and illegal referrals can make all the difference when it comes to the safety and integrity of your organization.

English (US)

15 Minutes