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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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How To Avoid and Prevent Sexual Harassment In The Workplace (Part 6 of 6)

This video illustrates several ridiculously easy ways to avoid engaging in sexual harassment. It also covers various strategies for preventing it from happening in your workplace, and there might be a food fight in here as well.
Languages Icon English (US)
Duration Icon 5 Minutes

Identifying and Preventing Sexual Harassment

Identifying and Preventing Sexual Harassment addresses the alarming prevalence of workplace harassment, which affects over a quarter of employees and up to 85% of women.
Languages Icon English (US)
Duration Icon 32 Minutes

Sexual Harassment That Might Not Look Like Sexual Harassment (Part 3 of 6)

Some instances of sexual harassment are overt and obvious, but most are less clear-cut.
Languages Icon English (US)
Duration Icon 6 Minutes

The Main Types of Sexual Harassment (Part 1 of 6)

This video discusses the most common forms of sexual harassment, refutes some of the most common arguments people make when they're told they might be guilty of harassing behavior, and illustrates the difficulty of being a stand-up comedian.
Languages Icon English (US)
Duration Icon 8 Minutes

What To Do If You’ve Experienced Sexual Harassment (Part 4 of 6)

We hope this video never applies to you. But if you ever do experience sexual harassment, this video will walk you through the most important step in defending yourself, as well as outline some of the protections afforded to you by law.
Languages Icon English (US)
Duration Icon 5 Minutes

What To Do If You’ve Witnessed Sexual Harassment (Part 5 of 6)

Witnessing sexual harassment can be almost as challenging as experiencing it first-hand.
Languages Icon English (US)
Duration Icon 4 Minutes

Who Can Be The Victim or Cause of Sexual Harassment (Part 2 of 6)

This video dispels the myth that only certain types of workers are capable of causing harassment in the workplace, or being on the receiving end of it.
Languages Icon English (US)
Duration Icon 4 Minutes

Composure in Leadership

Welcome to the Composure in Leadership video lesson intended to give viewers helpful tips on maintaining their composure at work.
Languages Icon English (US)
Duration Icon 9 Minutes

Maintaining Work Culture Remotely

Welcome to "Maintaining Work Culture Remotely," a video lesson intended to provide strategies for retaining or creating a strong company culture for a dispersed workforce.
Languages Icon English (US)
Duration Icon 8 Minutes

Safety Awareness

Welcome to the "Safety Awareness" video course intended to help organizations and employees alike maintain a constant focus on safety at work.
Languages Icon English (US)
Duration Icon 35 Minutes

Safety Awareness: Best Practices

Welcome to "Safety Awareness: Best Practices," a video lesson meant to open learners' eyes to the various hazards they could encounter at work and what they can do to prevent accidents from happening.
Languages Icon English (US)
Duration Icon 8 Minutes

Safety Awareness: Creating a Safety Culture

Welcome to the "Safety Awareness: Creating a Safety Culture" video lesson, which describes how to transform your workplace culture into one that's characterized by safety and health.
Languages Icon English (US)
Duration Icon 7 Minutes

Safety Awareness: Job Safety Analysis (JSA)

Welcome to "Safety Awareness: Job Safety Analysis (JSA)," a video lesson devoted to explaining how to conduct a JSA.
Languages Icon English (US)
Duration Icon 8 Minutes

Safety Awareness: Personal Safety Measures

Welcome to "Safety Awareness: Personal Safety Measures," a video lesson dedicated to helping employees protect themselves from injury and illness while on the job.
Languages Icon English (US)
Duration Icon 6 Minutes

Safety Awareness: What’s the Big Deal?

Welcome to the "Safety Awareness: What's the Big Deal?" video lesson meant to underscore the importance of prioritizing safety in the workplace.
Languages Icon English (US)
Duration Icon 6 Minutes

Working from Home When You’re Lonely

Welcome to the "Working from Home When You're Lonely" video lesson intended to help viewers curb their feelings of loneliness when working remotely.
Languages Icon English (US)
Duration Icon 5 Minutes

Working from Home When You’re Sick

Welcome to the "Working from Home When You're Sick" video lesson created to help you figure out what to do when you don't feel well enough to into the office.
Languages Icon English (US)
Duration Icon 5 Minutes

Working from Home with Your Dog

Welcome to the "Working from Home with Your Dog" video lesson intended to help viewers devote the appropriate amount of time and attention to their dogs while remaining productive with their work.
Languages Icon English (US)
Duration Icon 3 Minutes

Key Metrics: Service Level & Handle Time

No matter what kind of contact center you're in, there are some standard metrics you'll almost certainly be paying attention to.
Languages Icon English (US)
Duration Icon 6 Minutes

Measuring Agent Performance

With so many metrics in the contact center world, it might make sense to use those metrics to determine how well your agents are handling their jobs.
Languages Icon English (US)
Duration Icon 5 Minutes

Putting It All Together

This video synthesizes everything we've discussed so far into a few key principles that will help guide you for the rest of forever. That's not even an exaggeration. The stuff in this video is just that good.
Languages Icon English (US)
Duration Icon 7 Minutes

Staffing for Success

A contact center can't run very well if nobody's there to do anything.
Languages Icon English (US)
Duration Icon 6 Minutes

Understanding Your Workforce

It's difficult to create a great workplace culture if you don't know anything about the people who work for you.
Languages Icon English (US)
Duration Icon 6 Minutes

Workforce Management Principles

A contact center is a bunch of people trying to work toward a bunch of different metrics, which has the potential to get difficult fast. Fortunately, intelligent workforce management can help keep things organized and on track.
Languages Icon English (US)
Duration Icon 6 Minutes
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