TRAINING COURSE CATALOG

Jack Gets Angry: Keeping Your Cool

In today's lesson we're going to look at how to handle an angry resident. We'll cover some practical, proven strategies to help you stay calm even when someone is raging at you.

English (US)

6 Minutes

Jack is Being Unrealistic: Managing Expectations

Today, we're going to look at how to handle resident expectations. We'll discuss ways to manage what residents expect with strategies that work for both you and your residents.

English (US)

6 Minutes

Jack Wants New Carpet: Handling Negotiations

Dealing with resident requests and demands is really big part of working within at a community, so knowing how to handle negotiations is a very important skill. Today, you'll learn how to handle negotiations with practical, proven strategies.

English (US)

8 Minutes

Jack’s Service Request is Delayed: Using Positive Language

In this video, we are going to talk about how to handle bad news with positive language. In the multifamily industry, you'll always face delays, changes in schedules, and challenges with timelines.

English (US)

6 Minutes

Jill Has Questions: Being an Informed Employee

In this class we're going to talk about being an informed employee. This topic can seem like a no-brainer, but you'd be surprised how many leasing professionals aren't experts on their community.

English (US)

6 Minutes

Jill Wants a Discount: Planning to Say Yes

As customer service professionals, we're always looking to make our customers happy. The easiest way to do that is to say yes to their requests. It goes without saying that saying yes builds loyalty and increases customer satisfaction.

English (US)

5 Minutes

Nobody Buys Features

Let's think for a moment about a Coke commercial.

English (US)

5 Minutes

Passion for Your Community

Passion is an important component in your daily work life. In fact, it's important in all aspects of your life. In this video, we will focus on the importance of passion for your community.

English (US)

3 Minutes

Perception of Your Community

Perception is an obvious part of a profound psychological discourse.

English (US)

6 Minutes

Preparing for a Site Visit/Owner Tour

There are so many processes and steps involved in community management, and site visits are just part of the job! First, it's important to note that site visits are sometimes announced - and others will be spur of the moment.

English (US)

4 Minutes

Fair Housing: Disparate Impact

In this course, we will learn about the rule added in recent years by HUD under the Fair Housing Act called Disparate Impact. We walk you thru how this rule effects your community and the policies it may have in place.

English (US)

8 Minutes

Fair Housing: Familial Status

In this course, we go into detail of Familial Status protections under the Federal Fair Housing Act. We review some scenarios you may encounter with your customers. This content is also translated in Spanish.

English (US)

9 Minutes

Fair Housing: Maintenance

In this course, you will learn the basics of Fair Housing and how it pertains to your position on the maintenance or service team.

English (US)

10 Minutes

Fair Housing History (Part 1 of 2)

In this video, we will provide a brief overview of Fair Housing History and how & why it came to be what it is today. This content is also translated in Spanish.

English (US)

9 Minutes

Fair Housing: Medical Marijuana

In this course, we will clear up any misconceptions you might have regarding medical marijuana and fair housing. As laws continue to change all over the country, medical marijuana is becoming an issue for more and more multifamily professionals.

English (US)

8 Minutes

Fair Housing: Service Animals

In this course, we talk about Service Animals and how you should handle requests for them at your community. You'll learn what questions you can and cannot ask, what fees you can charge, and how the community rules apply to those animals.

English (US)

10 Minutes

Following Through on Follow-Up

In this course, you will learn about following-up! Lots of people who work in sales or leasing talk about the importance of following up-.but do you actually know how to do it? And do it well?.

English (US)

5 Minutes

Fair Housing: How to Handle Requests from the Deaf and Hearing Impaired

Have you ever answered the phone & heard an automated message on the other end? This could be someone helping a deaf or hard of hearing applicant or resident.

English (US)

6 Minutes

How to Handle Universal Waste Management

In this course, we will review different types of Universal Wastes. They're types of hazardous wastes, ones that are widely produced by households and businesses.

English (US)

11 Minutes

How to Take a Service Request and What Constitutes Emergencies

Knowing how to respond quickly and effectively in an emergency is important for managing risk for your company and protecting your organization's reputation. In this course, we go over how to take a service request and what an emergency generally is.

English (US)

10 Minutes

Business Math Toolkit: Time Value of Money

Welcome to the "Business Math Toolkit: Time Value of Money" video lesson intended to highlight the fact that money is worth more when it's received sooner.

English (US)

10 Minutes

Business Math Toolkit: Visual Estimation

Welcome to the "Business Math Toolkit: Visual Estimation" video lesson meant to show learners how they can use their eyes and the power of observation to make estimations.

English (US)

4 Minutes

Business Math Toolkit: Volume

Welcome to the "Business Math Toolkit: Volume" video lesson meant to guide learners in calculating the amount of space inside three-dimensional shapes.

English (US)

6 Minutes

Inspiring Creativity as a Leader

Welcome to the "Inspiring Creativity as a Leader" video lesson intended to help you develop creativity on a personal and team level! First, this lesson covers tips to boost creativity in yourself.

English (US)

8 Minutes