TRAINING COURSE CATALOG

Leading Learning – Interviewing Skills

Hiring people costs time and money. Bad hires not only waste time and money, but negatively impacts your team’s success. Learn how to prepare for and conduct effective interviews that will increase your hiring success.

Japanese

15 Minutes

Leading Learning – Recruiting Your Best Team

High performing teams don’t just happen, they are built! In this course, you’ll learn techniques to recruit and hire your dream team!

Japanese

10 Minutes

Leading Learning – Introduction to Marketing

Marketing provides an opportunity to tell your product story. Once you identify and segment your customers based on needs, you then develop specific product stories. This allowing you to tailor your solution to each customer.

Japanese

20 Minutes

Leading Learning – Digital Marketing Foundations

Face-to-face customer interactions are rare; how do you reach your customers without the message feeling diluted and generic? How do you develop a strategy that is not only effective, but stands out against the many online distractions we face daily?

Japanese

20 Minutes

Leading Learning – The Customer Journey

The Customer Journey refers to a path of touch points followed by the customer before making a purchase decision. Reducing your customer's effort through their journey and delivering high quality of services, you’ll deliver value at each interaction.

Japanese

20 Minutes

Leading Learning – Analytics and Marketing Data

Measuring your marketing gives you the data you need to analyze what you're doing. They demonstrate the effectiveness your marketing campaigns has across all channels and critical in showing value for your marketing budget.

Japanese

15 Minutes

Leading Learning – Social Media Marketing

Social media marketing is an imperative part of your marketing plan. If you don't have a strategy for making smart investments in these channels, you're missing out on marketing opportunities.

Japanese

25 Minutes

Leading Learning – Project Management Basics

Would you roof a house that wasn’t framed? As with any project, there are steps that need to be managed and completed in the proper order to ensure the completion of any type of project. 

Japanese

15 Minutes

Leading Learning – Creating Loyal Customers

Without customers, companies would cease to exist. Understanding your customer’s needs and approaching every situation with empathy, you have the opportunity create a loyal customer. This course will help you turn any customer into a long-term customer.  

Japanese

10 Minutes

Leading Learning – Handling Customer Complaints

People are becoming more vocal about their experience with businesses, whether it’s good or bad. Regardless of how well you do your job, you’ll probably receive customer complaints. So how do you handle them? 

Japanese

15 Minutes

Leading Learning – Managing Customer Feedback

It’s no surprise that gathering and studying customer feedback is valuable if you want to improve your product or service. Yet, getting that feedback can be challenging. This course will help you manage customer feedback. 

Japanese

15 Minutes

Leading Learning – Creating A Customer-Centric Culture

Most organizations today focus so closely on delivering their service or product, they tend to forget the how’s and why’s of their craft. When building a customer-centric organization, your number one focus should be the customer experience. So, what does a customer-centric organization look like? 

Japanese

15 Minutes

Leading Learning – Your Customer’s Journey

Understanding every step and interaction your customer goes through when purchasing your product, is the customer journey. Understanding that will provide you with the knowledge to create excellent customer experiences.  

Japanese

15 Minutes

Leading Learning – Customer Service in Retail

A poor retail experience can break a customer relationship, damage your organization’s brand reputation and the bottom line. Ignoring the importance of customer service and their experience is no longer an option.  

Japanese

15 Minutes

Leading Learning – Executing a Successful Sale

This course explores what every salesperson needs to know to successfully strategize, pitch, and close their sales.  

Japanese

15 Minutes

Leading Learning – Budgeting Basics for Managers

Budgeting is the key to a successful business. Why is it critical in business? How do we use it to improve our business?  

Japanese

10 Minutes

Leading Learning – Finance for Non-Finance Managers

This course will introduce the basic accounting tools needed to help you monitor the performance of your business so that you can move forward towards meeting your future goals.  

Japanese

10 Minutes

Leading Learning – Working Effectively Without a Set Budget

This course will help you work effectively without a set budget by teaching you communication and project management skills.

Japanese

10 Minutes

Leading Learning – Anti-Money Laundering Awareness

Money laundering is a complex and widespread crime. Did you know you play a critical role in your organization’s anti-money laundering compliance program?

Japanese

20 Minutes

Leading Learning – Anti-Bribery and Corruption

Is your organization managing the risks of bribery and corruption? Make sure your employees can spot the signs of corruption and know how to prevent bribery in their day-to-day work. 

Japanese

20 Minutes

Leading Learning – Human Trafficking Awareness

Human trafficking is the world’s fastest growing crime. Learn about what human trafficking is, who is affected, how to recognize the signs, and what to do if you suspect human trafficking.

Japanese

15 Minutes

Leading Learning – Fair Competition

Anticompetitive conduct is considered so harmful that in many countries, it’s illegal. Ensure your employees understand the importance of competing fairly and the anticompetitive conduct that must be avoided.

Japanese

15 Minutes

Leading Learning – Consumer Protection

When someone buys a product or service, they should get what they paid for and be offered effective solutions if something goes wrong. Ensure your business is actively protecting consumers rights in their day-to-day business dealings.

Japanese

20 Minutes

Leading Learning – Data Protection and Privacy

With more countries passing data protection regulations and consumers demanding better information privacy, it is essential that your workforce understands their obligations when handling personal data. 

Japanese

25 Minutes