TRAINING COURSE CATALOG

Malware: How to Remove Malware from Your PC

Removing malware requires an IT specialist - if you don't have an IT department, consider allowing an IT consultant to help you with the these steps.

English (US)

2 Minutes

Malware: What is it and What Can it Do?

Malware includes viruses and spyware that get installed on your computer, phone, or mobile device without your consent.

English (US)

3 Minutes

Password Management Tools

In the past, people wrote their passwords on a notepad and hid them below their keyboard. This is not a good idea - you don't do that, right? Why not let the computer create and remember strong passwords - there are tools for that.

English (US)

4 Minutes

Review and Suggestions to Stay Cyber Safe

Now you know motives, tactics and some important technologies used by cybercriminals.

English (US)

2 Minutes

Social Engineering: What is Phishing and How Does it Work?

Nearly all users get at least one phishing email a day trying to trick them into installing malicious software or leaving a username and password on a suspicious site.

English (US)

8 Minutes

Social Engineering: What is Spear Phishing?

There are two tactics of phishing - sending emails to hundreds or thousands of users and waiting to see who responds, or a very targeted approach to a specific person, called spear phishing.

English (US)

3 Minutes

Social Engineering: What is Vishing and How Does it Work?

Vishing is an attack performed by phone (voice) rather than by email.

English (US)

4 Minutes

Sonic Performance’s Cyber Security Awareness

Cybersecurity has never been more prominent in the news than these days. Colossal breaches made headlines across the globe. In nearly all cases it was a human who clicked on an attachment that installed malware or unveiled sensitive information.

English (US)

69 Minutes

Remarkable Customer Service: How to Tell a Customer No

This video will help you deal with any instance in which you might be unable to fulfill a customer need. There's a big difference between talking about what you can't do and what you can do, and we'll cover exactly what those differences are.

English (US)

4 Minutes

Remarkable Customer Service: Names and Greetings

This video will show you how ridiculously easy it is to establish a positive first impression by using your customer's name along with an inviting greeting.

English (US)

3 Minutes

Remarkable Customer Service: The Three Magic Words of Customer Service

This video will reveal the mystical secret of the three most important words in the entire customer experience.

English (US)

3 Minutes

Remarkable Customer Service: The Value of Remarkable Customer Service

This video will show you an example of some very sad, very awful customer service. It will make you wince. Then, we'll discuss the importance of not acting that way.

English (US)

4 Minutes

Remarkable Customer Service: When, If, and How To Go Off Script

In this video, we discuss the various benefits of using a customer service script, as well as the potential pitfalls and how to avoid them.

English (US)

4 Minutes

Browse the Internet

You need to know how safe and secure browsing limits potential threats and how to minimize some of the risks associated with the Internet.

English (US)

5 Minutes

Cyber Security Awareness: Course Overview

Most attacks do not start as a technically sophisticated attack. The most successful data breaches and cyber incidents can ultimately be traced back to human error or carelessness.

English (US)

4 Minutes

Maintain Physical Security

Some techniques allow you to protect sensitive data from being exposed even if your laptop, PC or mobile device gets lost or stolen.

English (US)

4 Minutes

Malware: First Steps if You Realize You Have Been Infected

Maybe you just realized that someone tricked you and you opened a harmful attachment. Now what? What should you do if you have evidence that you are infected?.

English (US)

2 Minutes

Malware: How Can You Get Infected?

A staggering 66% of all infections happen via email attachments or links in emails that direct you to websites trying to trick you into installing malware.

English (US)

3 Minutes

Identifying Customer Types

Identifying Customer Types explores the four primary categories of customers that encompass all buying behaviors, enabling salespeople and customer service representatives to tailor their approach for maximum effectiveness.

English (US)

22 Minutes

Identifying Customer Types: Hands-Off Shoppers

This video will help you prepare for customers who expect you to do everything for them, which is sometimes a really good thing. You'll also see a customer service representative get into an argument with someone who isn't actually there.

English (US)

4 Minutes

Identifying Customer Types: Independent Shoppers

This video covers the type of customers who do their own research, know exactly what they want, and think they don't need to deal with you. We'll talk about how to convince them that they can't actually live without you.

English (US)

5 Minutes

Identifying Customer Types: Relationship Shoppers

This video focuses on customers who value a personal relationship with the individual or company they do business with.

English (US)

5 Minutes

Identifying Customer Types: The Four Main Types of Customers

This amazingly short video introduces the four main types of customers. I say it's 'amazingly short' because it's both short and amazing.

English (US)

3 Minutes

Identifying Customer Types: Value Shoppers

This video discusses customers who focus primarily on price, along with various ways to identify and then talk with them. It also covers mattresses, baseball, and what to do when a creepy stranger shows up and won't go away.

English (US)

5 Minutes