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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Remarkable Customer Service

This course explores the critical role of customer service as a distinguishing factor for business success in competitive markets.
Languages Icon English (US)
Duration Icon 24 Minutes

Remarkable Customer Service: Anticipating Customer Needs

The final video in our Remarkable Customer Service series deals with how to recognize customer needs even when your customers don't explicitly ask for something.
Languages Icon English (US)
Duration Icon 3 Minutes

Remarkable Customer Service: How to Express Empathy

The ability to express empathy for your customers' needs and concerns is one of the most important qualities in providing an exceptional customer experience. This video will cover various right (and hilariously wrong) ways to do it.
Languages Icon English (US)
Duration Icon 4 Minutes

Remarkable Customer Service: How To Strike The Right Balance Between Too Formal and Too Casual

This video discusses the establishing the right atmosphere in customer interactions. A too-casual approach can appear unprofessional, while a too-formal approach can be cold and off-putting.
Languages Icon English (US)
Duration Icon 3 Minutes

Organizational Conflicts of Interest (OCI) in Government Procurement

Welcome to the "OCIs in Government Procurement" video lesson intended to educate learners on what organizational conflicts of interest are and why they matter.
Languages Icon English (US)
Duration Icon 7 Minutes

Optimizing Time Spent on Email

Welcome to the "Optimizing Time Spent on Email" video lesson meant to provide useful email time management strategies. In this lesson, learners will become familiar with statistics pointing out the massive amount of time people spend on email.
Languages Icon English (US)
Duration Icon 7 Minutes

Project Teams

This video course, "Project Teams," consists of nine lessons designed to help learners facilitate team growth and enhance communication within project groups.
Languages Icon English (US)
Duration Icon 54 Minutes

Resolving an Organizational Conflict of Interest (OCI)

Welcome to the "Resolving an OCI" video lesson meant to walk learners through the process of addressing organizational conflicts of interest.
Languages Icon English (US)
Duration Icon 8 Minutes

Bolstering Bank Security: Robbery Security Response (Part 1 of 2)

Welcome to the "Robbery Security Response: Part One" video lesson meant to teach learners what to do during a bank robbery.
Languages Icon English (US)
Duration Icon 8 Minutes

Bolstering Bank Security: Robbery Security Response (Part 2 of 2)

Welcome to the "Robbery Security Response: Part Two" video lesson intended to guide learners through the steps to take after a bank robbery has occurred.
Languages Icon English (US)
Duration Icon 6 Minutes

Servant Leadership 101

Welcome to the 'Servant Leadership 101' video lesson meant to provide a basic understanding of the background and advantages of servant leadership.
Languages Icon English (US)
Duration Icon 7 Minutes

Project Teams (Part 2 of 9): Stages of Project Team Development

Welcome to the topic of mastering project management! This video lesson, Stages of Project Team Development, explains the four stages a team experiences as they transition from disparate workers to a unified, functioning team.
Languages Icon English (US)
Duration Icon 6 Minutes

Project Teams (Part 7 of 9): Status Reporting Methods

Welcome to the topic of mastering project management! This video lesson, Status Reporting Methods, explains the who, what, when, and how of reporting the status of a project.
Languages Icon English (US)
Duration Icon 7 Minutes

Achieving Mindfulness at Work (Part 1 of 2): The Case for Mindfulness

Welcome to the "The Case for Mindfulness" video lesson intended to provide basic information on being mindful.
Languages Icon English (US)
Duration Icon 7 Minutes

Project Teams (Part 9 of 9): Collaborating With Project Management Software

Welcome to the topic of mastering project management! This video lesson, Collaborating with Project Management Software, describes the features you should look for when choosing a project management software for your team.
Languages Icon English (US)
Duration Icon 6 Minutes

Controlling Leadership Versus Servant Leadership

Welcome to the 'Controlling Leadership Versus Servant Leadership' video lesson meant to cover how servant leadership compares to the command-and-control style of leadership.
Languages Icon English (US)
Duration Icon 8 Minutes

Achieving Mindfulness at Work (Part 2 of 2): Elevating Your Workplace Mindfulness

Welcome to the "Elevating Your Workplace Mindfulness" video lesson meant to provide actionable tips for becoming more mindful at work.
Languages Icon English (US)
Duration Icon 8 Minutes

Project Teams (Part 3 of 9): Facilitating Project Team Growth

Welcome to the topic of mastering project management! This video lesson, Facilitating Project Team Growth, provides tips for moving through the stages of team development efficiently.
Languages Icon English (US)
Duration Icon 5 Minutes

Project Teams (Part 1 of 9): Five Types of Project Teams

Welcome to the topic of mastering project management! This video lesson, 'Five Types of Project Teams,' describes several types of project teams you may encounter at work.
Languages Icon English (US)
Duration Icon 5 Minutes

Project Teams (Part 4 of 9): Improving Project Team Communication

Welcome to the topic of mastering project management! This video lesson, Improving Project Team Communication, covers the three types of communication you must deal with on a project team.
Languages Icon English (US)
Duration Icon 6 Minutes

Project Teams (Part 5 of 9): Interacting With Different Communication Styles

Welcome to the topic of mastering project management! This video lesson, Interacting with Different Communication Styles, explains the four main personality styles identified with the Myers-Briggs Type Indicator (MBTI).
Languages Icon English (US)
Duration Icon 7 Minutes

Project Teams (Part 8 of 9): Leveraging Scrum Meetings

Welcome to the topic of mastering project management! This video lesson, Leveraging Scrum Meetings, defines the scrum meeting and how to organize them in a useful way.
Languages Icon English (US)
Duration Icon 6 Minutes

Leveraging Servant Leadership for Your Team

Welcome to 'Leveraging Servant Leadership for Your Team,' a video course meant to describe to leaders the benefits of a serving mindset for securing the success of their teams.
Languages Icon English (US)
Duration Icon 23 Minutes

Project Teams (Part 6 of 9): Navigating Cross-Cultural Differences

Welcome to the topic of mastering project management! This video lesson, Navigating Cross-Cultural Differences, describes techniques for fostering teamwork between people with different cultural background and preventing conflict.
Languages Icon English (US)
Duration Icon 6 Minutes
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