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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Leadership: Create an Open Environment

Problems get solved in an open environment where employees are encouraged to speak up. In contrast, when employees are afraid to speak up, many valuable ideas never get aired. This content is also translated in Spanish.
Languages Icon English (US)
Duration Icon 3 Minutes

Leadership: Employees Respect Competence

Watch how a demonstrably competent leader gains enthusiastic support from her employees. In contrast, the incompetent leader loses the ability to lead. This content is also translated in Spanish.
Languages Icon English (US)
Duration Icon 2 Minutes

Leadership: How Inclusion Motivates Employees

See how involving employees in decision-making engenders greater commitment and creativity. On the other hand, bullying people to agree thwarts any creative thinking. This content is also translated in Spanish.
Languages Icon English (US)
Duration Icon 3 Minutes

Leadership: Set an Outstanding Example

See how important it is to lead by example. A leader's behavior, good or bad, is emulated by his employees. What you do is even more important than what you say. This content is also translated in Spanish.
Languages Icon English (US)
Duration Icon 2 Minutes

Leadership: Show Appreciation

See how expressing appreciation for a person's hard work has an energizing effect. In contrast, ignoring accomplishments and just criticizing is guaranteed to demoralize. This content is also translated in Spanish.
Languages Icon English (US)
Duration Icon 2 Minutes

Leadership: Support Autonomy

Watch how autonomy -- giving people more control over their work -- leads to more productive, invested employees. Micromanaging, in contrast, stifles work flow and creativity. This content is also translated in Spanish.
Languages Icon English (US)
Duration Icon 2 Minutes

Leadership: Tell The Truth

See the positive effects of simply telling the truth, instead of withholding information. Keeping people in the loop makes them much more willing to help solve problems. This content is also translated in Spanish.
Languages Icon English (US)
Duration Icon 2 Minutes

Leadership: Transparency Builds Trust

A leader who honestly shares information inspires employee trust and involvement. On the other hand, the leader who withholds information risks losing all credibility. This content is also translated in Spanish.
Languages Icon English (US)
Duration Icon 2 Minutes

Stay Interviews (Part 1 of 4): Organizational Improvement

Welcome to the Stay Interviews: Retaining Top Performers video course meant to teach learners how to implement a successful stay interview program at their organization. This course, Stay Interviews: Organizational Improvement, is the first of four.
Languages Icon English (US)
Duration Icon 6 Minutes

Stay Interviews: Retaining Top Performers

Welcome to the Stay Interviews: Retaining Top Performers video course meant to teach learners how to implement a successful stay interview program at their organization.
Languages Icon English (US)
Duration Icon 26 Minutes

Character in the Workplace (Part 1 of 4): The Importance of Good Character

Welcome to the Character in the Workplace video course meant to help you and your employer develop good character to boost morale and drive customer loyalty. This video lesson, The Importance of Good Character, is the first of four.
Languages Icon English (US)
Duration Icon 7 Minutes

Character in the Workplace (Part 3 of 4): The Psychology of Cheating

Welcome to the Character in the Workplace video course meant to help you and your employer develop good character to boost morale and drive customer loyalty. This video lesson, The Psychology of Cheating, is the third in a series of four.
Languages Icon English (US)
Duration Icon 6 Minutes

Character in the Workplace (Part 2 of 4): The Six Pillars of Character

Welcome to the Character in the Workplace video course meant to help you and your employer develop good character to boost morale and drive customer loyalty. This video lesson, The Six Pillars of Character, is the second of four.
Languages Icon English (US)
Duration Icon 7 Minutes

Customer Service: Are You With Me?

A recorded phone conversation demonstrates how frustrating it is for customers when reps just don't listen. A simple solution is presented: listen, understand, and confirm.
Languages Icon English (US)
Duration Icon 2 Minutes

Customer Service: Cutting Corners

We will see how taking shortcuts, a video in which a delivery man throws a package over a fence, becomes a harmful viral video. Next, we will see another delivery man who offers exceptional service and gets excellent opinions.
Languages Icon English (US)
Duration Icon 2 Minutes

Customer Service: I’m Right, You’re Wrong

A phone rep -- determined to show he's right and the customer is wrong -- gets a bad review on a blog. In contrast, focusing on solving the customer's problem leads to positive feedback.
Languages Icon English (US)
Duration Icon 2 Minutes

Customer Service: It’s Not My Problem

Watch a customer rant online after getting the runaround from a service rep. She just keeps getting transferred. Finally, one rep takes on the problem and gets a glowing review.
Languages Icon English (US)
Duration Icon 2 Minutes

Customer Service: Service Delayed is Service Denied

Watch how not delivering service on time turns into an entertaining -- but damaging -- music video. The solution: be aware of what your customer needs and when they need it.
Languages Icon English (US)
Duration Icon 3 Minutes

Lean (Part 4 of 5): Introduction to 5S

Welcome to the topic of continuous quality improvement (CQI)! This video course, Lean: Doing More with Less, proposes ways to eliminate waste in the processes at your organization. This video lesson, Lean: Introduction to 5S, is the fourth of five.
Languages Icon English (US)
Duration Icon 8 Minutes

Lean (Part 2 of 5): Principles

Welcome to the topic of continuous quality improvement (CQI)! This video course, Lean: Doing More with Less, proposes ways to eliminate waste in the processes at your organization. This video lesson, Lean: Principles, is the second of five.
Languages Icon English (US)
Duration Icon 7 Minutes

Lean (Part 1 of 5): The Basics

Welcome to the topic of continuous quality improvement (CQI)! This video course, Lean: Doing More with Less, proposes ways to eliminate waste in the processes at your organization. This video lesson, Lean: The Basics, is the first of five.
Languages Icon English (US)
Duration Icon 8 Minutes

Health Hazards at Work: Maintaining Employee Privacy

Welcome to the Health Hazards at Work video course, meant to help workplaces be more aware of health hazards to create a safer work environment for everyone.
Languages Icon English (US)
Duration Icon 6 Minutes

Health Hazards at Work: Managing Stress

Welcome to the Health Hazards at Work video course, meant to help workplaces be more aware of health hazards to create a safer work environment for everyone.
Languages Icon English (US)
Duration Icon 6 Minutes

Health Hazards at Work: Preventing Musculoskeletal Disorders

Welcome to the Health Hazards at Work video course, meant to help workplaces be more aware of health hazards and office safety essentials to create a safer work environment for everyone.
Languages Icon English (US)
Duration Icon 7 Minutes
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