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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Customer Service: Reading Physical and Verbal Cues

This is a branching scene. Pharmacist Katrina Lee is having a busy day. When a regular customer comes in to have a prescription filled, Lee notices that there seems to be something on her mind.
Languages Icon English (US)
Duration Icon 5 Minutes

Customer Service: Taking Time With a Difficult Customer

This is a branching scene that takes place in the home of a study participant for a University Hospital. Megan, a research assistant working on the study, is having a difficult time interviewing the participant.
Languages Icon English (US)
Duration Icon 4 Minutes

Managing Employees: Building a Team

This is a branching scene that takes place in a hospital conference room. A supervisor is creating a team to work on a new project. She is faced with a few challenges and needs to make a decision on how to move forward.
Languages Icon English (US)
Duration Icon 4 Minutes

Managing Employees: Correcting Underperformance

This is a branching scene that takes place in a small corporate office. Joe is the new boss and has delegated a "hot" project to a team member, Allen. Allen does not complete the project and now Joe must decide how to proceed.
Languages Icon English (US)
Duration Icon 4 Minutes

Managing Employees: Helping an Employee In Need

This is a branching scene that takes place in a corporate conference room during the weekly meeting. One of the employees, James, is very late to the meeting and struggling with work.
Languages Icon English (US)
Duration Icon 1 Minutes

Managing Employees: Managing Transitioning Military

This is a branching scene that takes place in the office where Gary is a supervisor, training newly hired managers. He's noticed that Michael, a new hire who is former military, doesn't seem to be fitting in with his co-workers.
Languages Icon English (US)
Duration Icon 1 Minutes

Managing Employees: Not Taking Sides

This a branching scene that takes place in the conference room in a large hospital. Janice, the Infection Preventionist, is having a meeting with some of the staff. They have issues with some of their co-workers.
Languages Icon English (US)
Duration Icon 3 Minutes

Managing Employees: When Your Star Struggles

This is a branching scene that takes place in a corporate office. A supervisor has noticed a once star employee, James, is now struggling. The employee is late to work, missing deadlines, and has had a change in demeanor.
Languages Icon English (US)
Duration Icon 5 Minutes

Managing Employees:Handling a Situation With a Colleague and Friend

This is a branching scene that takes place in a hospital. You are the Unit Director. One of your nurses brings an issue to your attention involving a trusted colleague and friend. You now need to decide how to address the issue.
Languages Icon English (US)
Duration Icon 4 Minutes

Professional Behavior: Doing Things the Right Way

This is a branching scene that takes place in a patient's room in a hospital. Two nurses are finishing up with a patient and, almost, out the door when he has one more request.
Languages Icon English (US)
Duration Icon 3 Minutes

Using Surveys to Get Feedback (Part 5 of 8): Evaluating Numeric Survey Data

Welcome to the Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys.
Languages Icon English (US)
Duration Icon 8 Minutes

Using Surveys to Get Feedback (Part 2 of 8): Identifying Survey Elements

Welcome to the Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys.
Languages Icon English (US)
Duration Icon 7 Minutes

Using Surveys to Get Feedback

Welcome to the eight-part video course on Using Surveys to Get Feedback! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys.
Languages Icon English (US)
Duration Icon 60 Minutes

Using Surveys to Get Feedback (Part 8 of 8): Questions and Tips

Welcome to the Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys.
Languages Icon English (US)
Duration Icon 7 Minutes

Using Surveys to Get Feedback (Part 3 of 8): Selecting the Response Method

Welcome to the Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys.
Languages Icon English (US)
Duration Icon 8 Minutes

Using Surveys to Get Feedback (Part 6 of 8): The Importance of Importance

Welcome to the Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys.
Languages Icon English (US)
Duration Icon 8 Minutes

Using Surveys to Get Feedback (Part 4 of 8): Turning Elements into Survey Items

Welcome to the Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys.
Languages Icon English (US)
Duration Icon 7 Minutes

9 Easy Ways to Be Smarter Every Day

Research shows that how we approach situations and how we feed our brains can significantly improve our mental horsepower.
Languages Icon English (US)
Duration Icon 10 Minutes

Business Skills: Conducting a Job Interview

This is a branching scene that takes place in Joyce Duncan's office. Joyce is a brand new HR professional at a small family-owned manufacturing plant interviewing her first potential hire.
Languages Icon English (US)
Duration Icon 1 Minutes

Customer Service: Communicating With a Difficult Customer

This is a branching scene that takes place in a hospital. A patient's visitor does not want to follow protocol. She is clearly emotional and upset. Dena, a head nurse, needs to figure out how to best handle the situation.
Languages Icon English (US)
Duration Icon 3 Minutes

Operating Aerial Work Platforms Safely

Aerial work platforms are an essential tool used to safely elevate personnel. These useful platforms come in various sizes and configurations, including scissor lifts, boom lifts, and articulating boom lifts.
Languages Icon English (US)
Duration Icon 18 Minutes

Operating Aerial Work Platforms Safely, Concise

Aerial work platforms are an essential tool used to safely elevate personnel. These useful platforms come in various sizes and configurations, including scissor lifts, boom lifts, and articulating boom lifts.
Languages Icon English (US)
Duration Icon 10 Minutes

Verbal Self-Defense at Work (Part 2 of 4): Analyzing the Put-Down Situation

Welcome to the Verbal Self-Defense at Work series of video lessons!
Languages Icon English (US)
Duration Icon 6 Minutes

Forklift Safety: Industrial Counterbalance Lift Trucks

MARCOM's Video On Demand (VOD) program, Forklift Safety: Industrial Counterbalance Lift Trucks, provides essential training for employees on the proper maintenance and safe operation of forklifts, the commonest industrial counterbalance lift trucks.
Languages Icon English (US)
Duration Icon 26 Minutes
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