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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Products

Use Cases

Competencies

Skills

Countries / Regions

Duration

Public Location Accident Assignment

This course identifies the Public Location Accident Assignment Process.
Languages Icon English (US)
Duration Icon 30 Minutes

Entity Request Determination Process

This course identifies the Entity Request Determination Process.
Languages Icon English (US)
Duration Icon 30 Minutes

Multiple Plan COB Determination Process

This course identifies the Multiple Plan COB Determination Process.
Languages Icon English (US)
Duration Icon 50 Minutes

Why Coordination of Benefits Matters

This course identifies what can happen if the coordination of benefits assignment is not correct prior to billing.
Languages Icon English (US)
Duration Icon 10 Minutes

Medicare Secondary Payer

Since 1980, Medicare has shifted from being the first payer to oftentimes sharing financial responsibility with other sources-depending on the patient's situation.
Languages Icon English (US)
Duration Icon 30 Minutes

Medicare Secondary Payer Practice Scenarios

Since 1980, Medicare has shifted from being the first payer to oftentimes sharing financial responsibility with other sources-depending on the patient's situation.
Languages Icon English (US)
Duration Icon 30 Minutes

Interpretation of Medicare Secondary Payer

This course guides staff through multiple scenarios to assist them with determining if and when Medicare is the secondary payer.
Languages Icon English (US)
Duration Icon 30 Minutes

Understanding Patient Balances

Define the terms self-pay, patient balance, and out-of-pocket.
Languages Icon English (US)
Duration Icon 45 Minutes

The Collection Flow

This course identifies the components of a collection policy and the Collection Flow.
Languages Icon English (US)
Duration Icon 45 Minutes

Reading an Insurance Card

This course identifies information that is available on a Patient’s health insurance card. It is written as if we’re talking to the Patient Intake team.
Languages Icon English (US)
Duration Icon 60 Minutes

Your Office in the World of Medicare

This course, offered through CMS, is designed to teach health care professionals and administrative staff the fundamentals of the Medicare Program.
Languages Icon English (US)
Duration Icon 60 Minutes

Introduction to Medicaid

This course introduces Medicaid, a Federal and state funded healthcare program for low-income families and individuals, some who may have inadequate or no health insurance coverage.
Languages Icon English (US)
Duration Icon 25 Minutes

Introduction to TRICARE and CHAMPVA

This course introduces TRICARE and CHAMPVA, two military health insurance programs.
Languages Icon English (US)
Duration Icon 75 Minutes

Participation Basics of Health Insurance Plans

This course provides you with the basic information about being a participating provider of insurance plans.
Languages Icon English (US)
Duration Icon 15 Minutes

Why Accurate Health Insurance Data Matters

This course identifies what can happen if complete and correct payer information is not obtained during patient intake.
Languages Icon English (US)
Duration Icon 15 Minutes

Introduction to Medicare Advantage Plans

This course introduces Medicare Advantage plans which are offered by private companies approved by Medicare, providing all the same benefits and potentially extra coverage like dental, vision, and hearing, and often prescription drug coverage. 
Languages Icon English (US)
Duration Icon 45 Minutes

Understanding Insurance and Other Cards at Patient Intake

Insurance cards and coverage can vary from company to company. However, there are some common elements that are found on most cards. This course will explain the different types of insurance cards and how to determine the information that is needed to successfully register the patient.
Languages Icon English (US)
Duration Icon 30 Minutes

Insurance Verification Terminology

This course introduces the Verification Flow and its components.
Languages Icon English (US)
Duration Icon 45 Minutes

Insurance Verification Process Step by Step

This course identifies what can happen if verification of the demographic, payer, and encounter information is not completed.
Languages Icon English (US)
Duration Icon 10 Minutes

Why Insurance Verification Matters

This course identifies what can happen if verification of the demographic, payer, and encounter information is not completed.
Languages Icon English (US)
Duration Icon 10 Minutes

Medical Necessity Concepts and the ABN

This course teaches the relationship between Medical Necessity and the conditions under which the Advance Beneficiary Notice of Noncoverage (ABN) needs to be communicated to patients with traditional Medicare coverage for noncovered services.
Languages Icon English (US)
Duration Icon 30 Minutes

Explaining the ABN to Medicare Beneficiaries

In this course we will look at the best way to present the ABN information.
Languages Icon English (US)
Duration Icon 45 Minutes

Introduction to Coordination of Benefits

This course introduces the term coordination of benefits.
Languages Icon English (US)
Duration Icon 20 Minutes

Determining Coordination of Benefits

This course identifies how to determine coordination of benefits.
Languages Icon English (US)
Duration Icon 60 Minutes
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