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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Email Matters: Writing With Conviction

This video provides details on how to avoid using weak and wimpy wording in your email messages. The goal of this program is to provide an understanding of why some words are better than others when you have a message to communicate.
Languages Icon English (US)
Duration Icon 3 Minutes

Shifting Years: Eric’s Story

Everyone has something to learn and to teach. Watch Eric's story to find out what he learned about the power of generations.
Languages Icon English (US)
Duration Icon 3 Minutes

Customer Service: Communicating With a Difficult Customer

This is a branching scene that takes place in a hospital. A patient's visitor does not want to follow protocol. She is clearly emotional and upset. Dena, a head nurse, needs to figure out how to best handle the situation.
Languages Icon English (US)
Duration Icon 3 Minutes

Managing Employees: Not Taking Sides

This a branching scene that takes place in the conference room in a large hospital. Janice, the Infection Preventionist, is having a meeting with some of the staff. They have issues with some of their co-workers.
Languages Icon English (US)
Duration Icon 3 Minutes

Hand and Power Tool Safety in Industrial Environments: Tool Inspection and Maintenance

Languages Icon English (US)
Duration Icon 4 Minutes

Hand and Power Tool Safety in Industrial Environments: Types of Tools and Their Hazards

Languages Icon English (US)
Duration Icon 4 Minutes

Hand and Power Tool Safety in Industrial Environments: Using Electric Power Tools Safely

Languages Icon English (US)
Duration Icon 4 Minutes

Hand and Power Tool Safety in Transportation and Warehouse Environments: Tool Inspection and Maintenance

Languages Icon English (US)
Duration Icon 4 Minutes

Hand and Power Tool Safety in Transportation and Warehouse Environments: Types of Tools and Their Hazards

Languages Icon English (US)
Duration Icon 4 Minutes

Hand and Power Tool Safety in Transportation and Warehouse Environments: Using Electric Power Tools Safely

Languages Icon English (US)
Duration Icon 4 Minutes

Customer Service Episode 5: Customer Service 101 — The Basics of Bad Customer Service

While most customer service training focuses on what you should do, it doesn't hurt to see some examples of what you shouldn't do.
Languages Icon English (US)
Duration Icon 3 Minutes

Email Matters: Internal Customer Service

Why distinguish between internal and external customers? This video introduces the concept of WACTEO (We Are Customers to Each Other).
Languages Icon English (US)
Duration Icon 3 Minutes

Email Matters: Message Length

This video presents arguments in favor of brevity in today's attention deficit society. The goal of this video is to explain why less is more when it comes to the length of an email message. Provides tips on getting your messages read.
Languages Icon English (US)
Duration Icon 3 Minutes

Email Matters: Opening and Closing Lines

This video explains the importance of proper greeting and closing phrases. The goal of this video is to explain the reasons why good greeting and closing phrases can be so important and to help trainees learn how to compose them.
Languages Icon English (US)
Duration Icon 3 Minutes

Conducting Exceptional Interviews: Questions to Avoid

Languages Icon English (US)
Duration Icon 4 Minutes

Interviewing Skills: Following Up Post-Interview

Languages Icon English (US)
Duration Icon 4 Minutes

Interviewing Skills: How to Act During the Interview

Languages Icon English (US)
Duration Icon 4 Minutes

Interviewing Skills: Let People Know You’re Looking

Languages Icon English (US)
Duration Icon 4 Minutes

Interviewing Skills: Preparing for the Interview

Languages Icon English (US)
Duration Icon 4 Minutes

Hand and Power Tool Safety in Construction Environments: Tool Inspection and Maintenance

Languages Icon English (US)
Duration Icon 4 Minutes

Hand and Power Tool Safety in Construction Environments: Types of Tools and Their Hazards

Languages Icon English (US)
Duration Icon 4 Minutes

Hand and Power Tool Safety in Construction Environments: Using Electric Power Tools Safely

Languages Icon English (US)
Duration Icon 4 Minutes

Hand and Power Tool Safety in Healthcare Environments… for Office and Facilities Personnel: Tool Inspection and Maintenance

Languages Icon English (US)
Duration Icon 4 Minutes

Hand and Power Tool Safety in Healthcare Environments… for Office and Facilities Personnel: Types of Tools and Their Hazards

Languages Icon English (US)
Duration Icon 4 Minutes
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