TRAINING COURSE CATALOG

Preparing for Your Sales Call with SMART Goals

Have you ever presented an idea to someone and was rejected because you couldn't answer their questions? Learn how to prepare for sales calls with SMART goals; Goal setting ensures your success in presenting.

German

10 Minutes

Preparing for Your Sales Call with SMART Goals

Have you ever presented an idea to someone and was rejected because you couldn't answer their questions? Learn how to prepare for sales calls with SMART goals; Goal setting ensures your success in presenting.

Spanish (Latin American)

10 Minutes

Turning Customer Satisfaction into Customer Loyalty

Customer loyalty and retention are the holy grail in sales and in all areas of business. When you think about it, loyal customers are the bare bones of a business.

French (FR)

5 Minutes

Win Over that Difficult Person

We have all experienced it, difficult people are everywhere. Most of us encounter unreasonable people at some point in our lives. They may be stubborn or they may say no to every option. What do you do in this situation?

French (FR)

5 Minutes

Healing Customer Relationships

When healing customer relationships, it's important to have a professional and thoughtful approach to regaining a customer's trust. So, how do you restore a good customer relationship?

German

5 Minutes

Healing Customer Relationships

When healing customer relationships, it's important to have a professional and thoughtful approach to regaining a customer's trust. So, how do you restore a good customer relationship?

Spanish (Latin American)

5 Minutes

Key Qualities in Building Customer Loyalty

Part of innovation is collaborating with your customers, which plays a key role in making service improvements. It also builds customer loyalty, which is essential in improving customer-client relationships.

German

5 Minutes

Key Qualities in Building Customer Loyalty

Part of innovation is collaborating with your customers, which plays a key role in making service improvements. It also builds customer loyalty, which is essential in improving customer-client relationships.

Spanish (Latin American)

5 Minutes

Know and Work With the Expectations of Those You Serve

Knowing and working with your customer's expectations can improve your organization. But, how do you improve your organization? By knowing and working with the expectations of your customers and by providing better ways of doing things.

German

5 Minutes

Know and Work With the Expectations of Those You Serve

Knowing and working with your customer's expectations can improve your organization. But, how do you improve your organization? By knowing and working with the expectations of your customers and by providing better ways of doing things.

Spanish (Latin American)

5 Minutes

Learn to be on Stage to Provide the Best Service

What does it mean to be ‘on-stage' in a business sense? Well, it's similar to performing, in a sense-playing a role in front of your customers and clients. Now, of course no one expects you to play an exaggerated, scripted character at work.

German

5 Minutes

Learn to be on Stage to Provide the Best Service

What does it mean to be ‘on-stage' in a business sense? Well, it's similar to performing, in a sense-playing a role in front of your customers and clients. Now, of course no one expects you to play an exaggerated, scripted character at work.

Spanish (Latin American)

5 Minutes

Developing Employees Who Stay

Some people precisely know what they want to do. Venus and Serena Williams, Madonna, Steve Jobs. It's not that way for everyone.

English (US)

10 Minutes

Making Customer Empathy Second Nature

Showing acknowledgment through empathy and assurance requires sincerity. Acknowledgment is the first step in shifting the focus from concern to resolution. 

English (US)

10 Minutes

Package Your Service with Warmth

As a customer, do you remember the feeling you had when a customer service representative made you smile, and you felt happy with the service you received? Building a good relationship with your customer can be challenging but also fulfilling.

French (FR)

5 Minutes

Characteristics of a Value-Centered Operation

When building a service-centered organization, your number one focus should be the customer experience. It also means you will go above and beyond by showing quality, integrity, and efficiency characteristics.

French (FR)

5 Minutes

Healing Customer Relationships

When healing customer relationships, it's important to have a professional and thoughtful approach to regaining a customer's trust. So, how do you restore a good customer relationship?

French (FR)

5 Minutes

Key Qualities in Building Customer Loyalty

Part of innovation is collaborating with your customers, which plays a key role in making service improvements. It also builds customer loyalty, which is essential in improving customer-client relationships.

French (FR)

5 Minutes

Know and Work with Those You Serve

Understanding and managing customer expectations can strengthen your business. But how can you strengthen your business? By understanding and properly managing your customer expectations and optimising your processes. 

French (FR)

5 Minutes

Learn to Be on Stage to Provide the Best Service

What does it mean to be ‘on-stage' in a business sense? Well, it's similar to performing, in a sense-playing a role in front of your customers and clients. Now, of course no one expects you to play an exaggerated, scripted character at work.

French (FR)

5 Minutes

Applying the Service Experience Chart

Every company aims to be better than their competition. Everyone wants to take the lead. But, the most crucial part is learning how to be the best among your competitors.

French (FR)

5 Minutes

Apply Service Gap Analysis

Addressing service gaps can drive better use of your resources and improve the customer experience. A gap can be positive or negative; analyzing your gap and addressing it will positively impact your organization.

French (FR)

5 Minutes

Digital Customer Service

How do you stay relevant, remain efficient, and provide the best service to your customers?

English (US)

10 Minutes

Mind the Training Gap

With an exceptional CSA training program, you can have a first-class support team.

English (US)

10 Minutes