TRAINING COURSE CATALOG

Sales Performance Management

In sales, you're likely focusing on closing the sale, which is important. But you also have to consider the customers' journey in this process - something that should be considered when measuring sales performance.

English (US)

15 Minutes

Promoting Ethical Behavior

Learn to ethically win the sale and create a win-win for your customer and your organization.

English (US)

10 Minutes

Managing Politics in Your Organization

In sales, you have to tackle organizational politics because it helps you influence results, optimism, and corporate culture.

English (US)

10 Minutes

Communicating Ethically

Ethical, straightforward communication should happen internally within your company and externally to your customers.

English (US)

10 Minutes

Utilizing Power and Influence Effectively

Are having power and using power the same? What if there was a manager who can reward or punish employees? What are the sources of one’s power over others?

English (US)

20 Minutes

Identifying the Traits of a Successful Salesperson

There are three traits that define a successful salesperson - business intelligence, emotional intelligence or the ability to create rapport and build trust, and executional intelligence or a good way to approach and to follow up sales.

English (US)

10 Minutes

Modifying Your Sales Strategy for Customer Satisfaction

In a B2B or Business-to-Business setting, there are different types of situations that define customers' needs and purchasing behaviors.

English (US)

5 Minutes

Sales and Ethics – Making Ethical Decisions

Ethics come into play in every decision you make every day, in personal and business situations. What is ethics? Ethics is a system that defines right and wrong, and provides a guiding philosophy for every decision you make.

English (US)

5 Minutes

Selling Effectively in B2B Situations

Success in B2B or Business-to-business selling starts with understanding how consumer buying behavior works. The fact is, although it’s called business-to-business, the term actually describes people doing business with people. A business never makes a buying decision; the decision is made by people who work in the company. 

English (US)

5 Minutes

Understanding the B2B Buying Process

Have you ever wondered how a global retail store like Zara decides which products will be in their stores for the spring season? How does a restaurant determine which beverages to offer? Or, how does Hewlett-Packard identify which parts it will use to manufacture its printers? The B2B buying process refers to a purchase made by an individual or a buying center on behalf of the company.  

English (US)

5 Minutes

Staying Motivated in Sales

Is being successful in sales as easy as singing a great song or saying a catchy slogan? Absolutely not. It’s your motivation, goals, and drive to succeed that make you successful in sales. And you can only do this if you truly believe you can. 

English (US)

10 Minutes

Managing Your Sales Prospects

Prospecting is an essential part of the sales process. It helps you identify target customers and then systematically communicate with them. This communication is to hopefully convert them to customers.

English (US)

5 Minutes

Apply Service Gap Analysis

Addressing service gaps can drive better use of your resources and improve the customer experience. A gap can be positive or negative; analyzing your gap and addressing it will positively impact your organization.

German

10 Minutes

Apply Service Gap Analysis

Addressing service gaps can drive better use of your resources and improve the customer experience. A gap can be positive or negative; analyzing your gap and addressing it will positively impact your organization.

Spanish (Latin American)

10 Minutes

Characteristics of a Value-Centered Operation

When building a service-centered organization, your number one focus should be the customer experience. It also means you will go above and beyond by showing quality, integrity, and efficiency characteristics.

German

10 Minutes

Learn to be on Stage to Provide the Best Service

What does it mean to be ‘on-stage' in a business sense? Well, it's similar to performing, in a sense-playing a role in front of your customers and clients. Now, of course no one expects you to play an exaggerated, scripted character at work.

English (US)

5 Minutes

Package Your Service with Warmth

As a customer, do you remember the feeling you had when a customer service representative made you smile, and you felt happy with the service you received? Building a good relationship with your customer can be challenging but also fulfilling.

English (US)

5 Minutes

Applying the Service Experience Chart

Every company aims to be better than their competition. Everyone wants to take the lead. But, the most crucial part is learning how to be the best among your competitors.

English (US)

5 Minutes

Turning Customer Satisfaction into Customer Loyalty

Customer loyalty and retention are the holy grail in sales and in all areas of business. When you think about it, loyal customers are the bare bones of a business.

English (US)

5 Minutes

Win Over that Difficult Person

We have all experienced it, difficult people are everywhere. Most of us encounter unreasonable people at some point in our lives. They may be stubborn or they may say no to every option. What do you do in this situation?

English (US)

10 Minutes

Preparing for Your Sales Call with SMART Goals

Have you ever presented an idea to someone and was rejected because you couldn't answer their questions? Learn how to prepare for sales calls with SMART goals; Goal setting ensures your success in presenting.

English (US)

10 Minutes

Solving Your Customer’s Needs

In sales, even though you're selling the same product, different customers require different approaches.

English (US)

10 Minutes

Communicating Effectively in Sales

Miscommunication can result in the confusion of a meeting time or a place to get together. Or worse, it can be entirely misunderstood and may have a negative impact on your relationship.

English (US)

5 Minutes

Connecting Sales and Branding to Achieve Success

How does sales and branding play key role in achieving success in your business? Selling is vital in all aspects of business, just as it is in daily life.

English (US)

5 Minutes