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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Maximizing Your Sales with Time Management

Depending on the type of business you're in or the company you work for, you may have as few as one customer or hundreds.
Languages Icon English (US)
Duration Icon 5 Minutes

Managing Denials in a Post ICD-10 World

In this course we will discuss best practices to yield success for claims denial management, including an overall strategy, defining key performance indicators, identifying the effects of ICD-10, implementation of an audit process and leveraging available technology.
Languages Icon English (US)
Duration Icon 30 Minutes

Budgeting 101 for Health Care Managers

This module is designed to provide a basic budgeting framework for the health care administrator or manager who has limited training in accounting and finance for the medical practice.
Languages Icon English (US)
Duration Icon 30 Minutes

The Keys to Success as a Patient Access Manager

In this course, we will show how patient access managers can help their employees, department and overall revenue cycle achieve success within their organization.
Languages Icon English (US)
Duration Icon 30 Minutes

Teamwork and Collaboration in the Revenue Cycle

In this session you will learn skills to manage your revenue cycle and engage related teams. Successful revenue cycle management involves individuals working together to ensure that the organization's financial system is functioning optimally.
Languages Icon English (US)
Duration Icon 15 Minutes

Practical Tips for Cleaning Up the Downstream Revenue Cycle

In this course, we will focus on cleaning up the downstream portion of the revenue cycle provides many opportunities for improving the financial performance of your organization.
Languages Icon English (US)
Duration Icon 45 Minutes

Apply Service Gap Analysis

Addressing service gaps can drive better use of your resources and improve the customer experience. A gap can be positive or negative; analyzing your gap and addressing it will positively impact your organization.
Languages Icon English (US)
Duration Icon 5 Minutes

Characteristics of a Value-Centered Operation

When building a service-centered organization, your number one focus should be the customer experience. It also means you will go above and beyond by showing quality, integrity, and efficiency characteristics.
Languages Icon English (US)
Duration Icon 5 Minutes

Healing Customer Relationships

When healing customer relationships, it's important to have a professional and thoughtful approach to regaining a customer's trust. So, how do you restore a good customer relationship?
Languages Icon English (US)
Duration Icon 5 Minutes

Key Qualities in Building Customer Loyalty

Part of innovation is collaborating with your customers, which plays a key role in making service improvements. It also builds customer loyalty, which is essential in improving customer-client relationships.
Languages Icon English (US)
Duration Icon 5 Minutes

Know and Work with the Expectations of Those You Serve

Knowing and working with your customer's expectations can improve your organization. But, how do you improve your organization? By knowing and working with the expectations of your customers and by providing better ways of doing things.
Languages Icon English (US)
Duration Icon 5 Minutes

Anatomy of a 1500 Claim

The CMS-1500 claim form is the recognized bill form for non-institutional providers. This course identifies and explains item numbers 1 to 33b on the Medicare and Medicaid Services CMS-1500 health insurance claim form, which is used when billing professional claims
Languages Icon English (US)
Duration Icon 60 Minutes

Introduction to the Revenue Cycle for Outpatient Offices

This course gives a step-by-step introduction of the practitioner's revenue cycle of a Patient.
Languages Icon English (US)
Duration Icon 35 Minutes

Critical Steps in Payer Identification for Outpatient Offices

This course introduces how payers are identified and verified during the scheduling of an office visit, at check-in on the day of the visit, or at any time during the revenue cycle at a practitioner's office.
Languages Icon English (US)
Duration Icon 30 Minutes

Determining COB and MSP for Outpatient Offices

This course walks you step-by-step through the multiple plan COB determination process. It will help your practitioner office reduce the risk of take backs, fines and penalties.
Languages Icon English (US)
Duration Icon 30 Minutes

Introduction to Healthcare Coding Systems for Outpatient Offices

This course introduces two healthcare coding systems: ICD and CPT/HCPCS. You'll also learn charging and code assignments within a practitioner's office.
Languages Icon English (US)
Duration Icon 30 Minutes

Medical Necessity Concepts and the ABN for Outpatient Offices

It is very important to establish a relationship with all your patients and communicate when they may be responsible for paying for healthcare services.
Languages Icon English (US)
Duration Icon 30 Minutes

Overview of Collecting Patient Balances

This course is designed to help you identify common barriers to communication, and provide the tools and tips to break them down.
Languages Icon English (US)
Duration Icon 30 Minutes

Anatomy of a 1500 Claim for Outpatient Offices

This course identifies item numbers 1 to 33b on the 1500 health insurance claim form, which is used when billing professional claims for physicians, nurse practitioners, physician assistants, suppliers of durable medical equipment, ambulance suppliers.
Languages Icon English (US)
Duration Icon 60 Minutes

Understanding the Revenue Cycle at Hospital-Owned Outpatient Offices

This course introduces you to hospital-owned, provider-based offices and other terms used throughout healthcare.
Languages Icon English (US)
Duration Icon 30 Minutes

Developing and Using Key Performance Indicators

This session is about the development and practical use of key performance indicators (KPIs) in a health care organization. This content is focused on new managers, or those without formal training in finance or reporting measures.
Languages Icon English (US)
Duration Icon 30 Minutes

UB Validation Fundamental Therapy

This course identifies the components of an outpatient therapy claim, such as physical therapy, and bill validation techniques.
Languages Icon English (US)
Duration Icon 30 Minutes

How Bills are Processed Through the Revenue Cycle

This course introduces the revenue cycle (life) of a bill.
Languages Icon English (US)
Duration Icon 20 Minutes

Payer Follow-Up Part One

This course identifies the reasonable time frame for payment and the tools available for accurate and timely follow-up on outstanding account balances.
Languages Icon English (US)
Duration Icon 45 Minutes
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