TRAINING COURSE CATALOG

Apply Service Gap Analysis

Addressing service gaps can drive better use of your resources and improve the customer experience. A gap can be positive or negative; analyzing your gap and addressing it will positively impact your organization.

Spanish (Latin American)

10 Minutes

Characteristics of a Value-Centered Operation

When building a service-centered organization, your number one focus should be the customer experience. It also means you will go above and beyond by showing quality, integrity, and efficiency characteristics.

German

10 Minutes

Learn to be on Stage to Provide the Best Service

What does it mean to be ‘on-stage' in a business sense? Well, it's similar to performing, in a sense-playing a role in front of your customers and clients. Now, of course no one expects you to play an exaggerated, scripted character at work.

English (US)

5 Minutes

Package Your Service with Warmth

As a customer, do you remember the feeling you had when a customer service representative made you smile, and you felt happy with the service you received? Building a good relationship with your customer can be challenging but also fulfilling.

English (US)

5 Minutes

Applying the Service Experience Chart

Every company aims to be better than their competition. Everyone wants to take the lead. But, the most crucial part is learning how to be the best among your competitors.

English (US)

5 Minutes

Turning Customer Satisfaction into Customer Loyalty

Customer loyalty and retention are the holy grail in sales and in all areas of business. When you think about it, loyal customers are the bare bones of a business.

English (US)

5 Minutes

Win Over that Difficult Person

We have all experienced it, difficult people are everywhere. Most of us encounter unreasonable people at some point in our lives. They may be stubborn or they may say no to every option. What do you do in this situation?

English (US)

10 Minutes

Preparing for Your Sales Call with SMART Goals

Have you ever presented an idea to someone and was rejected because you couldn't answer their questions? Learn how to prepare for sales calls with SMART goals; Goal setting ensures your success in presenting.

English (US)

10 Minutes

Solving Your Customer’s Needs

In sales, even though you're selling the same product, different customers require different approaches.

English (US)

10 Minutes

Communicating Effectively in Sales

Miscommunication can result in the confusion of a meeting time or a place to get together. Or worse, it can be entirely misunderstood and may have a negative impact on your relationship.

English (US)

5 Minutes

Connecting Sales and Branding to Achieve Success

How does sales and branding play key role in achieving success in your business? Selling is vital in all aspects of business, just as it is in daily life.

English (US)

5 Minutes

Maximizing Your Sales with Time Management

Depending on the type of business you're in or the company you work for, you may have as few as one customer or hundreds.

English (US)

5 Minutes

Managing Denials in a Post ICD-10 World

In this course we will discuss best practices to yield success for claims denial management, including an overall strategy, defining key performance indicators, identifying the effects of ICD-10, implementation of an audit process and leveraging available technology.

English (US)

30 Minutes

Budgeting 101 for Health Care Managers

This module is designed to provide a basic budgeting framework for the health care administrator or manager who has limited training in accounting and finance for the medical practice.

English (US)

30 Minutes

The Keys to Success as a Patient Access Manager

In this course, we will show how patient access managers can help their employees, department and overall revenue cycle achieve success within their organization.

English (US)

30 Minutes

Teamwork and Collaboration in the Revenue Cycle

Effective leadership in the healthcare revenue cycle depends on strong teamwork, communication, and ethical decision-making. In this course, new and developing managers will learn how to connect people and processes, analyze collaboration challenges, and apply data-driven strategies to improve performance. 

English (US)

15 Minutes

Practical Tips for Cleaning Up the Downstream Revenue Cycle

In this course, we will focus on cleaning up the downstream portion of the revenue cycle provides many opportunities for improving the financial performance of your organization.

English (US)

45 Minutes

Apply Service Gap Analysis

Addressing service gaps can drive better use of your resources and improve the customer experience. A gap can be positive or negative; analyzing your gap and addressing it will positively impact your organization.

English (US)

5 Minutes

Characteristics of a Value-Centered Operation

When building a service-centered organization, your number one focus should be the customer experience. It also means you will go above and beyond by showing quality, integrity, and efficiency characteristics.

English (US)

5 Minutes

Healing Customer Relationships

When healing customer relationships, it's important to have a professional and thoughtful approach to regaining a customer's trust. So, how do you restore a good customer relationship?

English (US)

5 Minutes

Key Qualities in Building Customer Loyalty

Part of innovation is collaborating with your customers, which plays a key role in making service improvements. It also builds customer loyalty, which is essential in improving customer-client relationships.

English (US)

5 Minutes

Know and Work with the Expectations of Those You Serve

Knowing and working with your customer's expectations can improve your organization. But, how do you improve your organization? By knowing and working with the expectations of your customers and by providing better ways of doing things.

English (US)

5 Minutes

Anatomy of a 1500 Claim

The CMS-1500 claim form is the recognized bill form for non-institutional providers. This course identifies and explains item numbers 1 to 33b on the Medicare and Medicaid Services CMS-1500 health insurance claim form, which is used when billing professional claims

English (US)

60 Minutes

Introduction to the Revenue Cycle for Outpatient Offices

This course gives a step-by-step introduction of the practitioner's revenue cycle of a Patient.

English (US)

35 Minutes