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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Duration

Payer Follow-Up Part Two

This course identifies common rejections and suggestions for follow-up.
Languages Icon English (US)
Duration Icon 60 Minutes

Understanding the Elements of Payments

This course identifies the components of participating and nonparticipating provider payment documents.
Languages Icon English (US)
Duration Icon 45 Minutes

Following Up on a Medicare Payment

This course introduces Medicare follow-up processes.
Languages Icon English (US)
Duration Icon 30 Minutes

The Appeals Process on Medicare Denials

This course identifies how to appeal a Medicare denial.
Languages Icon English (US)
Duration Icon 20 Minutes

Reading the Medicare Remittance Advice

This course introduces the Medicare voucher and how to read it.
Languages Icon English (US)
Duration Icon 20 Minutes

General Follow-Up on Blue Cross

This course introduces the Blue Cross system and overall follow-up processes.
Languages Icon English (US)
Duration Icon 30 Minutes

Following Up with Commercial and Other Payers

This course introduces the Blue Cross system and overall follow-up processes.
Languages Icon English (US)
Duration Icon 60 Minutes

Identifying UB Elements at Patient Intake

This course identifies the UB data elements obtained about the patient at the time of patient intake or discharge.
Languages Icon English (US)
Duration Icon 120 Minutes

What a Patient’s UB Data Elements Tell You

This course identifies the UB data elements that tell the story of the Patient’s visit.
Languages Icon English (US)
Duration Icon 120 Minutes

The Relationship of UB Data Elements & Charges

This course identifies the charge related UB data elements and discusses the charge description master (CDM).
Languages Icon English (US)
Duration Icon 60 Minutes

Patients, Payer – Specific UB Elements

This course identifies the UB data elements that are unique by patient and/or payer type. This course continues the instruction presented in course BFR81001, BFR81002, BFR81003 and BFR814004.
Languages Icon English (US)
Duration Icon 30 Minutes

UB Data Elements Relationships

The information input on the UB-04 form results from information gathered during the scheduling or registration process. By understanding where this information is located on the UB form, you can be knowledgeable about what items are required on various types of claims for different payers.
Languages Icon English (US)
Duration Icon 30 Minutes

Introduction to UB Validation, Part One

This course introduces you to the components of the UB form locators. It is recommended to take this course prior to completing courses BFR81001 through BFR81006.
Languages Icon English (US)
Duration Icon 30 Minutes

Introduction to UB Validation, Part Two

This course identifies how a UB is created and works with scenarios like a single line diagnostic test, adding charges, and changing the patient type to create new bill types.
Languages Icon English (US)
Duration Icon 30 Minutes

Validating an Acute Inpatient Bill

This course identifies the components of an inpatient acute claim, combining two inpatients and bill validation techniques. Note that in the examples given throughout this course, all dates utilize the placeholder "xx" as the year.
Languages Icon English (US)
Duration Icon 45 Minutes

UB Validation – Mom and Baby

This course identifies the components of inpatient delivery, newborn, and mom/baby claims and bill validation techniques.
Languages Icon English (US)
Duration Icon 30 Minutes

UB Validation Fundamental Outpatient

This course builds upon concepts taught in earlier courses and identifies the components of several outpatient claims and bill validation techniques.
Languages Icon English (US)
Duration Icon 30 Minutes

Why Collecting Patient Balances Matters

This course identifies what can happen when the patient/guarantor balances are not collected as soon as possible.
Languages Icon English (US)
Duration Icon 10 Minutes

Assumptions, Presumptions and Misconceptions in the Collection Process

This course explains how the assumptions, presumptions and misconceptions you may have can influence a collection discussion.
Languages Icon English (US)
Duration Icon 15 Minutes

Triaging for Better Collections

Triage is a common term and mindset in the medical field. The principles of triage have been used for centuries to assign a category to individuals for grouping and decision making.
Languages Icon English (US)
Duration Icon 30 Minutes

Breaking Down Communication Barriers During Collection Process

Communication barriers pop up when one person doesn't understand the other. Common medical terms and acronyms may be old hat to you, but are often like a foreign language to patients.
Languages Icon English (US)
Duration Icon 20 Minutes

Keys to Effective Communication

This course will explore verbal and non-verbal communication techniques that can help you more effectively ask for and collect patient balances.
Languages Icon English (US)
Duration Icon 20 Minutes

Matching Communication Styles for Improved Collections

This course guides you on how matching your communication style to a patient's and by tuning in to how each patient is speaking will lead to increased success in collecting patient balances when talking about payment obligations.
Languages Icon English (US)
Duration Icon 30 Minutes

Understanding the Stages of Patient Collections

Collecting payment for healthcare services isn't easy. But in today's age of increasing healthcare and insurance costs, it is now more important than ever to collect payment from patients.
Languages Icon English (US)
Duration Icon 30 Minutes
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