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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Duration

Introduction to UB Validation, Part Two

This course identifies how a UB is created and works with scenarios like a single line diagnostic test, adding charges, and changing the patient type to create new bill types.
Languages Icon English (US)
Duration Icon 30 Minutes

Validating an Acute Inpatient Bill

This course identifies the components of an inpatient acute claim, combining two inpatients and bill validation techniques. Note that in the examples given throughout this course, all dates utilize the placeholder "xx" as the year.
Languages Icon English (US)
Duration Icon 45 Minutes

UB Validation – Mom and Baby

This course identifies the components of inpatient delivery, newborn, and mom/baby claims and bill validation techniques.
Languages Icon English (US)
Duration Icon 30 Minutes

UB Validation Fundamental Outpatient

This course builds upon concepts taught in earlier courses and identifies the components of several outpatient claims and bill validation techniques.
Languages Icon English (US)
Duration Icon 30 Minutes

Why Collecting Patient Balances Matters

This course identifies what can happen when the patient/guarantor balances are not collected as soon as possible.
Languages Icon English (US)
Duration Icon 10 Minutes

Assumptions, Presumptions and Misconceptions in the Collection Process

This course explains how the assumptions, presumptions and misconceptions you may have can influence a collection discussion.
Languages Icon English (US)
Duration Icon 15 Minutes

Triaging for Better Collections

Triage is a common term and mindset in the medical field. The principles of triage have been used for centuries to assign a category to individuals for grouping and decision making.
Languages Icon English (US)
Duration Icon 30 Minutes

Breaking Down Communication Barriers During Collection Process

Communication barriers pop up when one person doesn't understand the other. Common medical terms and acronyms may be old hat to you, but are often like a foreign language to patients.
Languages Icon English (US)
Duration Icon 20 Minutes

Keys to Effective Communication

This course will explore verbal and non-verbal communication techniques that can help you more effectively ask for and collect patient balances.
Languages Icon English (US)
Duration Icon 20 Minutes

Matching Communication Styles for Improved Collections

This course guides you on how matching your communication style to a patient's and by tuning in to how each patient is speaking will lead to increased success in collecting patient balances when talking about payment obligations.
Languages Icon English (US)
Duration Icon 30 Minutes

Understanding the Stages of Patient Collections

Collecting payment for healthcare services isn't easy. But in today's age of increasing healthcare and insurance costs, it is now more important than ever to collect payment from patients.
Languages Icon English (US)
Duration Icon 30 Minutes

Strategies for Handling Payment Objections

Obtaining payment from patients can be difficult, especially when a patient objects.
Languages Icon English (US)
Duration Icon 20 Minutes

Quality Assurance Methods in the Collection Process

This course is designed to assist you in understanding what quality assurance means to you.
Languages Icon English (US)
Duration Icon 20 Minutes

Identifying UB Data Elements and Form Locators

This course identifies the UB data elements provided through system input or calculation.
Languages Icon English (US)
Duration Icon 25 Minutes

Multiple Plan COB Determination Process

This course identifies the Multiple Plan COB Determination Process.
Languages Icon English (US)
Duration Icon 50 Minutes

Why Coordination of Benefits Matters

This course identifies what can happen if the coordination of benefits assignment is not correct prior to billing.
Languages Icon English (US)
Duration Icon 10 Minutes

Medicare Secondary Payer

Since 1980, Medicare has shifted from being the first payer to oftentimes sharing financial responsibility with other sources-depending on the patient's situation.
Languages Icon English (US)
Duration Icon 30 Minutes

Medicare Secondary Payer Practice Scenarios

Since 1980, Medicare has shifted from being the first payer to oftentimes sharing financial responsibility with other sources-depending on the patient's situation.
Languages Icon English (US)
Duration Icon 30 Minutes

Interpretation of Medicare Secondary Payer

This course guides staff through multiple scenarios to assist them with determining if and when Medicare is the secondary payer.
Languages Icon English (US)
Duration Icon 30 Minutes

Understanding Patient Balances

Define the terms self-pay, patient balance, and out-of-pocket.
Languages Icon English (US)
Duration Icon 45 Minutes

The Collection Flow

This course identifies the components of a collection policy and the Collection Flow.
Languages Icon English (US)
Duration Icon 45 Minutes

Payment Options and Solutions

This course identifies payment solutions that can be a component of the hospital's collection policy.
Languages Icon English (US)
Duration Icon 35 Minutes

Four Steps of Requesting Payments from Patients

This course identifies the Collection Communication Cycle.
Languages Icon English (US)
Duration Icon 50 Minutes

Managing Patient Balances

This course identifies how patient balances are managed and collected.
Languages Icon English (US)
Duration Icon 45 Minutes
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