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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Introduction to Medicaid

This course introduces Medicaid, a Federal and state funded healthcare program for low-income families and individuals, some who may have inadequate or no health insurance coverage.
Languages Icon English (US)
Duration Icon 25 Minutes

Introduction to TRICARE and CHAMPVA

This course introduces TRICARE and CHAMPVA, two military health insurance programs.
Languages Icon English (US)
Duration Icon 75 Minutes

Why Accurate Health Insurance Data Matters

This course identifies what can happen if complete and correct payer information is not obtained during patient intake.
Languages Icon English (US)
Duration Icon 15 Minutes

Introduction to Medicare Advantage Plans

This course introduces Medicare Advantage plans which are offered by private companies approved by Medicare, providing all the same benefits and potentially extra coverage like dental, vision, and hearing, and often prescription drug coverage. 
Languages Icon English (US)
Duration Icon 45 Minutes

Understanding Insurance and Other Cards at Patient Intake

Insurance cards and coverage can vary from company to company. However, there are some common elements that are found on most cards. This course will explain the different types of insurance cards and how to determine the information that is needed to successfully register the patient.
Languages Icon English (US)
Duration Icon 30 Minutes

Introduction to Healthcare Insurance Plans

This course will assist in building a solid foundation in health insurance by exploring both government and commercial insurance plans. You’ll learn how these plans impact patient coverage and the financial responsibilities that fall to healthcare.
Languages Icon English (US)
Duration Icon 30 Minutes

Medical Necessity Concepts and the ABN

This course teaches the relationship between Medical Necessity and the conditions under which the Advance Beneficiary Notice of Noncoverage (ABN) needs to be communicated to patients with traditional Medicare coverage for noncovered services.
Languages Icon English (US)
Duration Icon 30 Minutes

Explaining the ABN to Medicare Beneficiaries

In this course we will look at the best way to present the ABN information.
Languages Icon English (US)
Duration Icon 45 Minutes

Introduction to Healthcare Insurance Verification

Verifying a patient’s insurance coverage is a vital step at the start of the revenue cycle. Getting it right from the beginning helps prevent delays, reduce errors, and improve operational flow. Most importantly, it creates a more seamless and reassuring experience for your patients as they navigate their care. 
Languages Icon English (US)
Duration Icon 45 Minutes

Patient Intake Points Within Healthcare

This course identifies how Patients access care in the hospital.
Languages Icon English (US)
Duration Icon 15 Minutes

Patient Intake Methods

This course identifies patient intake methods utilized at the hospital.
Languages Icon English (US)
Duration Icon 15 Minutes

Medical Terminology I – Word Building

This course introduces basic medical term word building skills that include combining forms, prefixes and suffixes.
Languages Icon English (US)
Duration Icon 15 Minutes

Medical Terminology II – Body Systems

This course introduces the body systems and body. It identifies organs or body parts that are usually associated with the system or an area.
Languages Icon English (US)
Duration Icon 30 Minutes

Medical Terminology III – Practical Terms and Common Acronyms

This course introduces terms associated with surgical procedures and symptoms, commonly used medical acronyms, and practical terms that have usage slightly different from the literal meaning of the word.
Languages Icon English (US)
Duration Icon 30 Minutes

Master Patient Index Search and Assignment

Every healthcare organization wants to keep one clear and correct record for each patient. This record should be consistent and follow the patient wherever they go within the healthcare system. To help with this, a tool is used called the Master Patient Index (MP) This course will show you how to be successful in using the MPI to accomplish this task.
Languages Icon English (US)
Duration Icon 30 Minutes

Patient Interviewing Techniques

This course covers essential techniques for collecting patient demographic data while ensuring respectful communication and compliance. Learn to gather sensitive details—like gender identity and preferred names—while building trust and improving record accuracy.
Languages Icon English (US)
Duration Icon 25 Minutes

Why Patient Demographic Data Matters

Precise patient demographic data is crucial for safe and effective healthcare, shaping everything from clinical decisions to billing and compliance. 
Languages Icon English (US)
Duration Icon 15 Minutes

Identifying and Gathering Information at Patient Intake

Despite the increased use of EHRs, healthcare facilities still need to understand how to collect accurate patient information.
Languages Icon English (US)
Duration Icon 20 Minutes

Components of a Complete Outpatient Physician Order

This course identifies the components of a complete outpatient physician order and the information obtained from a physician order.
Languages Icon English (US)
Duration Icon 15 Minutes

Understanding How Hospitals Are Paid

This course introduces the definition of reimbursement, methods of calculating reimbursement, and the reimbursement puzzle.
Languages Icon English (US)
Duration Icon 25 Minutes

The Basics of Revenue Cycle Compliance

This course gives an overview of revenue cycle management and brief history of agencies that were created to assist in identifying and eliminating fraud and abuse.
Languages Icon English (US)
Duration Icon 20 Minutes

Introduction to Denial Management

This course introduces the denial management process, including common types of payment denials, methods of monitoring and tracking payment denials, and the impact payment denials have on the financial success of the hospital.
Languages Icon English (US)
Duration Icon 20 Minutes

Evaluation and Management Coding Changes

In 1992, the American Medical Association (AMA), along with CMS, introduced a coding system to standardize charges for patient care. This course explains the new changes, why they were made, and how they will affect medical practices.
Languages Icon English (US)
Duration Icon 30 Minutes

Telehealth Billing

This course explains telehealth changes both before and after the PHE and how medical practices should be billed for them to receive reimbursement. Your medical practice or healthcare organization needs to be fully informed of approved telehealth services and the proper way to bill to receive reimbursement. 
Languages Icon English (US)
Duration Icon 20 Minutes
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