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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Understanding Recovery Audit Contractors (RAC)

This course introduces you to the RAC program so you understand its purpose as well as the relationship between the RAC program and the revenue cycle.
Languages Icon English (US)
Duration Icon 30 Minutes

Revenue Cycle Compliance, Regulations and Rules

This course will teach you about each of these facets of revenue cycle compliance and further develop your understanding of the importance of adhering to government rules and regulations. This course has been reviewed for legal updates.
Languages Icon English
Duration Icon 30 Minutes

Revenue Cycle Regulations and Compliance Review

There are many regulations that healthcare organizations need to be familiar with to ensure they are in compliance. These rules and regulations can be challenging to keep track of, but it is essential to understand them and how best to comply with them.
Languages Icon English
Duration Icon 30 Minutes

Informed Consent – Demystifying This Important Document

This course will take you through the background of consent, give you an understanding of why it was created, and provide you with crucial information to apply today. In this course, you will learn about this vital step in the medical process to provide a safe healthcare space for your patients.
Languages Icon English (US)
Duration Icon 30 Minutes

Customers and Communication – Getting to Know Your Customers

This course identifies healthcare customers and methods of interaction and communication.
Languages Icon English (US)
Duration Icon 15 Minutes

Cost Containment

In this course, you'll discover the definition of cost containment, its necessity in business, and its ramifications. Additionally, you'll explore the steps involved in each cost containment action plan and strategy.
Languages Icon English (US)
Duration Icon 45 Minutes

Becoming a Presenter with Purpose

This course introduces how to prepare for your presentation and the key components of a presentation. It will also review several tips and techniques that can help you become a more effective presenter.
Languages Icon English (US)
Duration Icon 30 Minutes

How to Delegate Effectively

In this course, managers will learn how to delegate tasks and responsibilities to the right team members effectively and how to successfully follow up. 
Languages Icon English (US)
Duration Icon 30 Minutes

Managing Employee Performance

Dealing with performance issues is a challenging part of management. However, by building skills in this area and following a robust process, it’s possible to address performance with positive results for everyone involved.
Languages Icon English (US)
Duration Icon 30 Minutes

Introduction to the Revenue Cycle

This course introduces the revenue cycle of a Patient, departments, and players in the revenue cycle, third-party payers, the types of bills sent, revenue cycle tools, methods of payment, the importance of compliance, and what HIPAA means.
Languages Icon English (US)
Duration Icon 35 Minutes

Revenue Cycle Terminology

This course serves as an introduction to essential healthcare terminology, abbreviations, and acronyms that are commonly used within revenue cycle processes. Whether you're new to the field or looking to expand your knowledge, understanding these terms is crucial for navigating the financial and administrative aspects of healthcare operations. 
Languages Icon English (US)
Duration Icon 30 Minutes

Critical Steps in Payer Identification

This course introduces how payers are identified and verified during the patient intake process.
Languages Icon English (US)
Duration Icon 20 Minutes

Patient Intake and the UB-04 Claim Form

This course introduces the relationship of the data captured and entered into a Patient’s account at the time of patient intake to the production of a clean UB-04 claim form.
Languages Icon English (US)
Duration Icon 45 Minutes

Computer Software and Generating Bills

This course introduces the computer systems utilized to generate paper and electronic bills.
Languages Icon English (US)
Duration Icon 30 Minutes

Introduction to Healthcare Coding Systems

Healthcare coding is a complex and challenging area of the revenue cycle. This course will help the patient intake staff understand the history of the two coding systems and the role they play in successfully processing patient claim.
Languages Icon English (US)
Duration Icon 25 Minutes

Recognizing Abuse and Violence

No matter your role, it's critical that you recognize abuse and violence. This course will help you identify the signs so that you may help victims.
Languages Icon English (US)
Duration Icon 30 Minutes

Preventing Falls in Healthcare Settings

Do your healthcare teams know how to work together to prevent falls? Supplement your specific fall prevention program with training to raise awareness about factors contributing to falls and universal fall prevention techniques.
Languages Icon English (US)
Duration Icon 30 Minutes

Interviewing and Hiring While Protecting Yourself and Your Organization

This course will educate you on properly navigating the hiring and interviewing techniques. You will learn best practices for job postings, screening applicants, interviewing, background and reference checks, and making the job offer.
Languages Icon English (US)
Duration Icon 45 Minutes

Employment Law 101 – What Every Manager Needs to Know

This course is designed to help managers spot and address employment law issues in their workforce. Given the recent statistics showing an increasing number of discrimination charges and lawsuits, it's essential now, more than ever, to pay close attention to these issues to minimize liability and litigation risks for your employer.
Languages Icon English (US)
Duration Icon 15 Minutes

Revenue Cycle Compliance and the OIG

Healthcare organizations need to have employees that are knowledgeable of the laws and regulations that pertain to them and ensure the revenue cycle is in compliance. 
Languages Icon English (US)
Duration Icon 20 Minutes

The Exceptional Patient Experience

This course focuses on your connection and relationship with your patients, including their families and caregivers. It explains the importance of this connection and how to make sure you provide the best possible care and service to your patients.
Languages Icon English (US)
Duration Icon 45 Minutes

Essentials of Telephone Communication Skills

This course will provide a fresh look at your telephone habits and identify ways to finetune them. 
Languages Icon English (US)
Duration Icon 45 Minutes

Best Practices of Positive Collaboration and Teamwork in Health Care

This course discusses coworker relationships: how to keep them functioning at a high level, improve the relationship, and get along to accomplish the tasks required.
Languages Icon English (US)
Duration Icon 30 Minutes

Keys to Professional Email Communication

This course helps you be more professional and effective in your email communications.
Languages Icon English (US)
Duration Icon 30 Minutes
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