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Quality Assurance Methods in the Collection Process
This course is designed to assist you in understanding what quality assurance means to you. You will learn why it’s important for staff to be monitored on their ability to obtain payment from patients, and youâll be taught a method for monitoring your own outcomes. Management teams will learn that quality assurance should be viewed as training and be used as an education tool, rather than being felt as disciplinary to staff.
- What quality assurance is.
- Why quality assurance is necessary.
- How self-monitoring can be helpful.
- Why management quality assurance is an asset, not a disciplinary act.
