Be a Retail Hero – Connect with the Customer
It’s a scenario that all retailers dread. A poor retail experience can easily break a customer relationship, damage brand reputation and harm the bottom line. The voice of the customer has never been louder and ignoring the importance of customer service and experience is no longer an option. It’s all about the customer. In this course you will learn how to make that special connection between you and the customer and provide an elevated customer experience.
- How to deliver exceptional customer service
- Basic customer etiquette