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Course catalog / Base edition / Using Feedback to Improve Service

Using Feedback to Improve Service

There are two types of feedback that affect customer service. They’re customer feedback and team feedback. What happens internally within the organization can directly impact your customer’s satisfaction. Customer service can’t be a one size fits all. Each customer is unique, with unique needs. By integrating and analyzing feedback results, you can refine and improve your service at each touchpoint.

Find out more

Covered in this course:

  • Customer service
  • Customer empathy
  • Customer feedback
  • Customer journey
  • Communication
  • Net Promotor Score
Course length
10 minutes
Collection
Customer Service
Language
English
Country/Region
Global

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