Exceptional experiences cultivate loyal customers. Litmos CX training helps your employees build confidence and improve their job performance, so that they can deliver better customer service.
Customer loyalty is earned through consistent high-quality support. To achieve this, CX teams need a training platform that empowers representatives to deliver excellence at every customer touchpoint. Litmos provides an intuitive, centralized LMS that equips every customer-facing employee with the knowledge and skills to deliver outstanding service, build customer loyalty, and adapt quickly to evolving business needs.
Whether you’re training a small customer support team or a global network, our CX training platform adapts to your needs. Litmos ensures consistent, effective learning with support for 37+ languages and customized global dashboards, making it easy to deliver CX training anywhere your teams are located.
Generate new content or easily iterate on existing learning modules using our powerful AI Content Authoring Tool. Natural language prompts let users of all levels create CX training materials, while configurable page templates allow for easy layout customization. Add quizzes, videos, summaries, and more to drive learner engagement and reinforce critical information.
Track employee progress, identify knowledge gaps, and measure the impact of your customer experience training for employees, with a variety of reporting and analytics tools. Leverage the Litmos Data Subscription to use your own data warehouse and visualization tools, choose from our selection of out-of-the-box reports, or create your own custom reports in minutes.
Get your team up to speed quickly with automated email invitations, a simple interface, and a single sign-on training experience. Employees can access training from anywhere, on any device, making learning convenient and efficient. Managers and admins can integrate the Litmos LMS with their existing CRMs and business systems to create a unified and efficient CX training ecosystem.
Enable your customer support team to learn anytime, anywhere with our mobile-friendly LMS for CX training. Progress is automatically saved and accessible offline or online across devices, making learning continuous and flexible. Managers can also use mobile training to deliver quick updates, reinforce knowledge, and support skill development in the flow of work, ensuring teams stay engaged and productive.
The Litmos Training Content Subscription includes a library of 98,000+ expertly crafted courses covering every aspect of the customer journey, from initial contact to post-purchase support. Customer support employees can also sharpen their soft skills with courses on topics like communication, problem-solving, critical thinking, leadership, and active listening.
Do your customers know what to expect when they submit a support ticket? Bridge the gap between your brand promise and the real customer experience. With the Litmos CX training LMS, every customer-facing employee is equipped to deliver consistent, high-quality service that reflects your brand values.
Turn one-time buyers into lifelong advocates. Our customer experience courses equip your team with the skills to build strong relationships, resolve issues effectively, and increase customer loyalty. By reinforcing best practices and developing soft skills, your team can create positive interactions that keep customers coming back.
When products evolve and processes change, CX teams can fall behind, causing inefficient or inaccurate support. With Litmos client experience training software, you can deploy updates and new learning modules in real-time, ensuring your team always has the knowledge to resolve customer issues correctly the first time.
Could microlearning be the key to unlocking customer loyalty? Dr. Jill Stefaniak (CLO, Litmos) and John Leh (CEO, Talented Learning), discuss how customer support training and customer education can boost customer satisfaction – and how microlearning can help. See how implementing microlearning into your CX roadmap can drive customer loyalty and satisfaction.
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