In the Experience Economy, companies need to sell more than just products. They need to sell experiences. That’s what separates you from competitors. In fact, a recent study found that by 2020, customer experience will overtake price and product as the key brand differentiator.
Without a doubt, Service and Support people are on the frontlines in this battle for better customer experience. In fact, a study by Five9 found that 95 percent of consumers said a positive customer service experience makes them want to stay with a company.
SAP Litmos enables you to comprehensively and consistently train service and support agents to skillfully represent your brand. You can automate course assignments and quizzes to ensure learners are receiving and retaining information, and offer it from within an integrated environment, such as CRM, where they spend the majority of their time. From onboarding to ongoing learning, you’ll know that every agent is up-to-speed, on-message, and equipped with the knowledge to deliver world-class customer experiences.