What are closed captions?

Closed captions allow text to display over the top of a video while the video plays. The text that displays will be configured to display at exact segments of the video. This must be done by producing a text transcript file, which will be uploaded into Litmos Training with the video so that the text can overlay the top of the video by a Learner who chooses to use the [cc] button for closed captions. Once a Learner clicks the [cc] icon, a list of languages will appear depending on which languages offer closed caption transcripts for that video module.

Closed captioning is useful for organizations that may want to use a single video for multiple languages. Once an Administrator uploads one or more text transcripts (one for each language), a Learner can choose to have the video display text over top of the video for translation purposes. Closed captioning is also useful for organizations who may want to assist Learners that are hearing impaired or may need assistance overcoming visual learning disabilities.

What files are used for closed captioning? What files and file sizes will Litmos support?

The two types of files that will be supported as closed caption transcripts are SRT and WebVTT files. The transcript file size can be up to 5 MB.

Where do I upload closed captioning files with a video module? How do I align a language to a transcript file?

Once a video has been uploaded as a Module in a Course, an Administrator can click into edit module settings to upload closed captioning transcripts for the video; multiple transcripts can be added to that video by adding one file at a time.

One transcript is allowed per language for each video module.

How do I test the closed captions once the transcripts are uploaded?

Closed captions can be previewed as Admin previewing the course or as Admin previewing the video module from the module settings.

Are closed captions supported on the native mobile apps and will closed captions work with offline videos?

Closed caption transcripts will be supported for videos on the mobile apps and for offline videos that have transcripts.

Important Notes:

• Copying the module as an Administrator will not copy the transcripts.

• Up to five languages will display in the closed caption list that appears after clicking the [cc] button; the learner must scroll to view more languages in the list.

• Closed captions are not supported with 360 immersive videos.