Base edition

Active Listening is listening effectively, communicating in the right ways, clarifying with the speaker, and making sure people feel heard. This course will explain how

This interview skills episode will examine how you should close out your interview, and what you should be doing once you’ve left the immediate interview event.

This interview skills episode will show you how you can develop a framework for answering competency-based questions at your interview, regardless of the type of role.

This interview skills episode will explain how best to prepare for, and deliver, a presentation at interview, regardless of the type of role on offer.

IWith many workforces and teams operating virtually, it’s challenging to create and establish personal bonds with your employees, making staying in touch more crucial than ever before. 

Leaders demonstrate character by insisting on values, abiding by principles, and upholding both in their daily lives. Employees look to managers not only for guidance, but for example.

You can think of knowledge as a two-sided coin; using what you know to make decisions and using what you don’t know for growth and improvement. 

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It’s important to step back and think of the level of challenge and support each person working for you has. Do some team members feel overwhelmed and under-supported?

As a leader what should you do to keep your employees aware of what’s happening in the organization? Often managers don’t communicate enough back to their teams. 

Why should you clarify your expectations with your team? Research indicates that leaders who have clear expectations and performance levels are more likely to get positive results. 

Showing your employees behavior you want them to emulate, is the first step in creating successful and cohesive teams. 

Reward and recognition are motivators for some individuals. It’s part of human nature to seek and respond to rewards. 

It’s important to learn how you can model effective confrontation techniques for your employees and approach conflict in a helpful way.  Difficult conversations are a part of a manager’s job. 

This course meets requirements for sexual harassment prevention training in Maryland. Learn legal definitions, types of behaviors, ways to prevent sexual harassment, and how to respond if it occurs.

This sexual harassment prevention training is for District of Columbia employees at all levels of an organization. Learn legal definitions, types of behaviors, ways to prevent sexual harassment, and how to respond if it occurs.

Email is one of the most popular methods of communication in business. The ability to quickly and efficiently write and respond to messages is a huge benefit of email, but it also has its drawbacks.

Delivering great customer service is everyone’s job. The key to understanding what that signifies is to think about your interaction from the customer’s point of view.

In hospitality, the guest experience is the key to success. The amount of hospitality you and your employees demonstrate, determines how good your guest’s experience will be.

Identify people on your teams that are exceptional in their role – those traits each person embodies becomes your benchmark. Then find individuals who fit or exceed those expectations. 

How do you acknowledge your hospitality customers with empathy and assurance, while making it second nature in your daily routine?

Many businesses go through change rapidly, yet most don’t deal with change very well. By using certain tactics you’ll learn to adapt to change.

With increasing competition in hospitality and the consumers desire for immediacy, how do you stay at the forefront and deliver what your customer’s want?

Customers today interact with companies in different ways. But they expect great service at every single place with a business. Delivering this kind of seamless experience is necessary for a great customer experience.