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Course catalog / Base edition

Base edition

1,000+ courses to fuel training programs for learners across the globe.

Course Collection
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NEW
Active Listening (Global)

Active Listening (Global)

Active Listening is listening effectively, communicating in the right ways, clarifying with the speaker, and making sure people feel heard. This course will explain how

10 minutes
NEW
Wrapping up and Post-Interview (Global)

Wrapping up and Post-Interview (Global)

This interview skills episode will examine how you should close out your interview, and what you should be doing once you’ve left the immediate interview event.

5 minutes
NEW
Competency-based Questions (Global)

Competency-based Questions (Global)

This interview skills episode will show you how you can develop a framework for answering competency-based questions at your interview, regardless of the type of role.

5 minutes
NEW
Interview Presentations (Global)

Interview Presentations (Global)

This interview skills episode will explain how best to prepare for, and deliver, a presentation at interview, regardless of the type of role on offer.

5 minutes
NEW
Check in with a Thought of the Day (Global)

Check in with a Thought of the Day (Global)

IWith many workforces and teams operating virtually, it’s challenging to create and establish personal bonds with your employees, making staying in touch more crucial than ever before. 

5 minutes
NEW
It All Starts with Character (Global)

It All Starts with Character (Global)

Leaders demonstrate character by insisting on values, abiding by principles, and upholding both in their daily lives. Employees look to managers not only for guidance, but for example.

10 minutes
NEW
Knowing What You Don’t Know (Global)

Knowing What You Don’t Know (Global)

You can think of knowledge as a two-sided coin; using what you know to make decisions and using what you don’t know for growth and improvement. 

10 minutes
NEW
4 – A Look at New Content (Global)

4 – A Look at New Content (Global)

Look out! Something awesome this way comes. Batten down the hatches because Storm Lenny is here to shower us with the most comprehensive catalogue of cutting-edge content the World has ever seen. Watch SAP News’ coverage of Storm Lenny as he continues to educate and inform the Global workforce with all the latest e-learning courses SAP Litmos has to offer!

5 minutes
NEW
Provide Challenge and Support (Global)

Provide Challenge and Support (Global)

It’s important to step back and think of the level of challenge and support each person working for you has. Do some team members feel overwhelmed and under-supported?

5 minutes
NEW
Keep the Troops in the Loop (Global)

Keep the Troops in the Loop (Global)

As a leader what should you do to keep your employees aware of what’s happening in the organization? Often managers don’t communicate enough back to their teams. 

5 minutes
NEW
Clarify Team Expectations (Global)

Clarify Team Expectations (Global)

Why should you clarify your expectations with your team? Research indicates that leaders who have clear expectations and performance levels are more likely to get positive results. 

5 minutes
NEW
Model the Way (Global)

Model the Way (Global)

Showing your employees behavior you want them to emulate, is the first step in creating successful and cohesive teams. 

5 minutes
NEW
Recognize and Reward Achievement (Global)

Recognize and Reward Achievement (Global)

Reward and recognition are motivators for some individuals. It’s part of human nature to seek and respond to rewards. 

5 minutes
NEW
Model Effective Confrontation (Global)

Model Effective Confrontation (Global)

It’s important to learn how you can model effective confrontation techniques for your employees and approach conflict in a helpful way.  Difficult conversations are a part of a manager’s job. 

5 minutes
NEW
Maryland Sexual Harassment Prevention (US)

Maryland Sexual Harassment Prevention (US)

This course meets requirements for sexual harassment prevention training in Maryland. Learn legal definitions, types of behaviors, ways to prevent sexual harassment, and how to respond if it occurs.

120 minutes
NEW
District of Columbia Sexual Harassment Prevention 1.0 (US)

District of Columbia Sexual Harassment Prevention 1.0 (US)

This sexual harassment prevention training is for District of Columbia employees at all levels of an organization. Learn legal definitions, types of behaviors, ways to prevent sexual harassment, and how to respond if it occurs.

45 minutes
NEW
Best Email Practices (Global)

Best Email Practices (Global)

Email is one of the most popular methods of communication in business. The ability to quickly and efficiently write and respond to messages is a huge benefit of email, but it also has its drawbacks.

15 minutes
Communication Skills (Global)

Communication Skills (Global)

Delivering great customer service is everyone’s job. The key to understanding what that signifies is to think about your interaction from the customer’s point of view.

10 minutes
Make Your Service Memorable (Global)

Make Your Service Memorable (Global)

In hospitality, the guest experience is the key to success. The amount of hospitality you and your employees demonstrate, determines how good your guest’s experience will be.

10 minutes
Right People – Right Roles (Global)

Right People – Right Roles (Global)

Identify people on your teams that are exceptional in their role – those traits each person embodies becomes your benchmark. Then find individuals who fit or exceed those expectations. 

10 minutes
Using Empathy in the Customer Journey (Global)

Using Empathy in the Customer Journey (Global)

How do you acknowledge your hospitality customers with empathy and assurance, while making it second nature in your daily routine?

10 minutes
Driving Change in Hospitality (Global)

Driving Change in Hospitality (Global)

Many businesses go through change rapidly, yet most don’t deal with change very well. By using certain tactics you’ll learn to adapt to change.

10 minutes
Customer First Thinking (Global)

Customer First Thinking (Global)

With increasing competition in hospitality and the consumers desire for immediacy, how do you stay at the forefront and deliver what your customer’s want?

10 minutes
Focusing on the Customer Experience  (Global)

Focusing on the Customer Experience (Global)

Customers today interact with companies in different ways. But they expect great service at every single place with a business. Delivering this kind of seamless experience is necessary for a great customer experience. 

10 minutes
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