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Adaptive Selling
Adaptive selling allows you to truly listen, understand the customer’s needs, and then adapt your conversation and presentation accordingly. If you give a canned presentation, you won’t learn what the customer thinks is important. The only way you can find out is by listening, asking questions, and adapting your recommendations and presentation. Adaptive selling is much easier to do when you establish a relationship with the customer.
- Sales
- Adaptive selling
- Empathy
- Customer journey
- Active listening
- Customer trust