Accessibility for Ontarians with Disabilities Act (AODA) – Introduction and Accessible Customer Service Standards (CA)

The number of Ontarians with disabilities is steadily growing, with around one in four people facing accessibility challenges and barriers every day. Providing accessibility creates an inclusive province and allows all community members to contribute meaningfully to the economy and society. This suite introduces the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and highlights how the Ontario Human Rights Code supports people with disabilities.

Titles in this suite:
1. Introduction and Accessible Customer Service Standards (mandatory training)
2. Information and communication standards
3. Transportation standards
4. Employment standards
5. Design and Public Spaces Standards