TRAINING COURSE CATALOG

Fraud Awareness

This course defines fraud and fraudulent activities, explains the responsibilities of workers and employers to prevent fraud, and gives strategies for detecting and reporting. It introduces the ‘Failure to Prevent Fraud’ offence and six key principles for prevention.

English (UK)

30 Minutes

Oregon Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these and how they apply to Oregon to assist them handle consumer data responsibly. 

English (US)

30 Minutes

Tennessee Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these and how they apply to Tennessee to assist them handle consumer data responsibly. 

English (US)

30 Minutes

Texas Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these and how they apply to Texas to assist them handle consumer data responsibly. 

English (US)

30 Minutes

Utah Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these and how they apply to Utah to assist them handle consumer data responsibly. 

English (US)

25 Minutes

Virginia Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these and how they apply to Virginia to assist them handle consumer data responsibly. 

English (US)

30 Minutes

AI Cyber Threats – Social Engineering

AI-powered cyber threats, like social engineering attacks, are becoming harder to detect. This course will help you understand AI-powered social engineering, how to identify threats, and how to avoid falling victim to an attack to protect you and your organization.  

English (US)

10 Minutes

EU AI Act Essentials for AI Users

The benefits of using artificial intelligence (AI) are endless, but it doesn’t come without its risks. This course defines AI and the EU AI Act and discusses ways to stay compliant when using AI systems.

English (UK)

15 Minutes

EU AI Act Essentials for AI Providers and Deployers

AI has many benefits, but ethical considerations become paramount as it advances. This is why we have the EU Artificial Intelligence (AI) Act. This course targets those who provide, deploy, and import AI systems.

English (UK)

20 Minutes

​AI Cyber Threats – Network and Systems

AI-powered cyber threats to networks and systems are advancing at a rapid speed. This course will help you identify the impacts of these threats and find ways to prevent them from happening.   

English (US)

10 Minutes

PCI DSS – Managing Payments in Person

PCI-DSS is a standard that ensures customers’ payment card data and funds are handled securely. In this course, we’ll discuss why card data is so sensitive and how to securely manage customers’ card information.  

English (US)

10 Minutes

Assess and Learn – Information Privacy

Don’t be the individual or organization responsible for a privacy breach. Understand your obligations under PIPEDA, the Personal Information Protection and Electronic Documents Act, and substantially similar legislation in Alberta, British Columbia and Quebec. 

English (CA)

20 Minutes

Compliance Essentials – Cybersecurity

When employees know the telltale signs of cyber fraud, they’re less likely to fall victim to it. Ensure your information and systems stay secure by equipping your workforce with basic cybersecurity know-how. 

English (CA)

15 Minutes

Compliance Essentials – Information Privacy

Get to know your organization’s information privacy requirements under PIPEDA, the Personal Information Protection and Electronic Documents Act, and substantially similar legislation in Alberta, British Columbia and Quebec.  

English (CA)

20 Minutes

US Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these to assist them handle consumer data responsibly. This course is best for employees who work across multiple states or in a state that doesn’t have signed consumer data privacy laws.

English (US)

30 Minutes

Colorado Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these and how they apply to Colorado to assist them handle consumer data responsibly. 

English (US)

30 Minutes

Connecticut Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these and how they apply to Connecticut to assist them handle consumer data responsibly. 

English (US)

30 Minutes

Delaware Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these and how they apply to Delaware to assist them handle consumer data responsibly. 

English (US)

30 Minutes

Indiana Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these and how they apply to Indiana to assist them handle consumer data responsibly. 

English (US)

30 Minutes

Iowa Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these and how they apply to Iowa to assist them handle consumer data responsibly. 

English (US)

25 Minutes

Montana Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these and how they apply to Montana to assist them handle consumer data responsibly. 

English (US)

30 Minutes

Key Customer Experiences

Customer service focuses on human interaction, and directly supporting customers. Customer experience is the sum of the entire customer journey with your company. This includes experience with your product and services.

English (US)

10 Minutes

The Customer Journey

The customer journey concerns itself with what people do, experience, expect, how they feel about interactions, and their results. Which hopefully ends in a purchase.

English (US)

10 Minutes

Delight Every Customer

When customers interact with your company, regardless of who they contact throughout their journey, it’s important that the brand message stay consistent throughout their interactions. This makes transparent communication imperative.

English (US)

10 Minutes