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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Customer Service Episode 1: A Tale of Two Businesses

This short, amazing video will show you the difference between focusing on your customers and focusing on your bottom line.
Languages Icon English (US)
Duration Icon 2 Minutes

Sound Excited Already!

You probably won't win much business if you sound like you'd rather be getting your knee replaced than doing your job.
Languages Icon English (US)
Duration Icon 1 Minutes

Customer Service Episode 2: Pay Attention to Your Environment

The best business in the world won't succeed if nobody wants to visit it. This video focuses on the importance of your physical (and virtual) environment.
Languages Icon English (US)
Duration Icon 2 Minutes

Customer Service Episode 3: Little Things Matter

Sweeping changes and flashy re-designs might get all the attention, but small improvements to customer service can make just as big an impact.
Languages Icon English (US)
Duration Icon 2 Minutes

Customer Service Episode 4: Your Wait Time is Approximately – Forever

In this video you'll discover a fantastic way to irritate every existing and potential customer you have.
Languages Icon English (US)
Duration Icon 2 Minutes

Customer Service Episode 5: Customer Service 101 — The Basics of Bad Customer Service

While most customer service training focuses on what you should do, it doesn't hurt to see some examples of what you shouldn't do.
Languages Icon English (US)
Duration Icon 3 Minutes

Customer Service Episode 6: A Playful Way to Annoy Your Customers

Some people ask, Can I help you? Others ask, What can I do to avoid helping you? This video will illustrate why the first approach is better. Which you might think is obvious.
Languages Icon English (US)
Duration Icon 2 Minutes

Customer Service Episode 7: Dealing With Irate Customers

Let's face it - customers sometimes get angry. But ignoring them and their problems isn't always a great solution.
Languages Icon English (US)
Duration Icon 4 Minutes

Prospecting by Phone (Part 8 of 9): Standing Out From the Crowd

Welcome to Prospecting by Phone: Standing Out from the Crowd, the eighth video lesson of nine in the Selling at a Distance sub-series, Prospecting by Phone. Some people think that cold calling can be intimidating, exhausting, or out of date.
Languages Icon English (US)
Duration Icon 5 Minutes

Prospecting by Phone (Part 6 of 9): The Four-Minute Call

Welcome to Prospecting by Phone: The Four-Minute Call, the sixth video lesson of nine in the Selling at a Distance sub-series, Prospecting by Phone. Some people think that cold calling can be intimidating, exhausting, or out of date.
Languages Icon English (US)
Duration Icon 5 Minutes

Prospecting by Phone (Part 4 of 9): The Great Voice Message — Part 1

Welcome to Prospecting by Phone: The Great Voice Message -- Part 1, the fourth of nine video lessons in the Selling at a Distance sub-series, Prospecting by Phone. Some people think that cold calling can be intimidating, exhausting, or out of date.
Languages Icon English (US)
Duration Icon 5 Minutes

Prospecting by Phone (Part 5 of 9): The Great Voice Message — Part 2

Welcome to Prospecting by Phone: The Great Voice Message -- Part 2, the fifth of nine video lessons in the Selling at a Distance sub-series, Prospecting by Phone. Some people think that cold calling can be intimidating, exhausting, or out of date.
Languages Icon English (US)
Duration Icon 6 Minutes

Selling at a Distance (Part 3 of 14): Building a Master Distance Sales Presentation

Welcome to the third video in the Selling at a Distance series. If products and services simply sold themselves, organizations wouldn't need salespeople at all! Even with today's technology, the salesperson remains a critical driver of revenue.
Languages Icon English (US)
Duration Icon 6 Minutes

Selling at a Distance (Part 5 of 14): Building Sales Proof Source Sets

Welcome to the fifth video in the Selling at a Distance series. If products and services simply sold themselves, organizations wouldn't need salespeople at all! Even with today's technology, the salesperson remains a critical driver of revenue.
Languages Icon English (US)
Duration Icon 6 Minutes

Selling at a Distance (Part 2 of 14): Developing a Multi-Channel Contact Approach

Welcome to the second video in the Selling at a Distance series. If products and services simply sold themselves, organizations wouldn't need salespeople at all! Even with today's technology, the salesperson remains a critical driver of revenue.
Languages Icon English (US)
Duration Icon 6 Minutes

Selling at a Distance (Part 6 of 14): Researching Prospects and Industry Online

Welcome to the sixth video in the Selling at a Distance series. If products and services simply sold themselves, organizations wouldn't need salespeople at all! Even with today's technology, the salesperson remains a critical driver of revenue.
Languages Icon English (US)
Duration Icon 7 Minutes

Selling at a Distance (Part 1 of 14): The Distance Sales Cycle

Welcome to the first video in the Selling at a Distance series. If products and services simply sold themselves, organizations wouldn't need salespeople at all! Even with today's technology, the salesperson remains a critical driver of revenue.
Languages Icon English (US)
Duration Icon 6 Minutes

Selling at a Distance (Part 7 of 14): Using Pre-Call Campaigns

Welcome to the seventh video in the Selling at a Distance series. If products and services simply sold themselves, organizations wouldn't need salespeople at all! Even with today's technology, the salesperson remains a critical driver of revenue.
Languages Icon English (US)
Duration Icon 6 Minutes

Respiratory Protection and Safety

MARCOM's video on Respiratory Protection and Safety points out to employees why it is important that they learn to recognize and guard against respiratory hazards.
Languages Icon English (US)
Duration Icon 20 Minutes

Safety Data Sheets in HAZWOPER Environments

Safety Data Sheets (SDS) are the most valuable tool we have in identifying and dealing with hazards from a chemical. This video discusses what safety SDSs are designed to accomplish and how to use chemicals properly.
Languages Icon English (US)
Duration Icon 17 Minutes

Safety Showers and Eye Washes in the Laboratory

MARCOM's video on Safety Showers and Eye Washes in the Laboratory reviews the correct ways to use this equipment, and emphasizes the need for quick action after a chemical splash or spill.
Languages Icon English (US)
Duration Icon 9 Minutes

Understanding Chemical Hazards

MARCOM's video on Understanding Chemical Hazards is designed to help facilities comply with OSHA's HAZWOPER regulation (29 CFR 1910.120).
Languages Icon English (US)
Duration Icon 21 Minutes

Understanding HAZWOPER

MARCOM's video on Understanding HAZWOPER is designed to help facilities comply with OSHA's HAZWOPER regulation (29 CFR 1910.120).
Languages Icon English (US)
Duration Icon 22 Minutes

Prospecting by Phone (Part 2 of 9): Seven Guidelines for Cold Call Management

Welcome to Prospecting by Phone: Seven Guidelines for Cold Call Management, the second of nine video lessons in the Selling at a Distance sub-series, Prospecting by Phone.
Languages Icon English (US)
Duration Icon 6 Minutes
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