TRAINING COURSE CATALOG

Cutting Edge Communication: Transforming SILOS

"SILO cultures are closed and fragmented.

English (US)

6 Minutes

Cutting Edge Communication: Handling Anyone Difficult

Steve teaches Carlos four key skills so problems do not escalate with difficult people. We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis.

English (US)

8 Minutes

Cutting Edge Communication: How to Mediate Conflicts

This course teaches effective techniques for managing respectful exchanges and facilitating conflict resolution in the workplace.

English (US)

8 Minutes

Cutting Edge Communication: Coaching and Mentoring New People

This video explores effective strategies for coaching new employees, emphasizing the importance of welcoming newcomers, providing constructive feedback, encouraging skill development, and serving as a positive role model.

English (US)

8 Minutes

Ethical Decision-Making Skills (Part 4 of 4): Actions for Success

This course is a foundational course upon which all other Global Ethics University courses are built. Although it is not required to complete other courses, it is strongly recommended.

English (US)

8 Minutes

Ethical Decision-Making Skills (Part 2 of 4): Connecting Character

This course is a foundational course upon which all other Global Ethics University courses are built. Although it is not required to complete other courses, it is strongly recommended.

English (US)

6 Minutes

Modern Information Systems (Part 1 of 2): IT Infrastructure

This course, led by technology writer and consultant Roger Grannis, demystifies modern information systems for business professionals by clarifying the inner workings typically hidden within complex technologies. Participants will gain foundational knowledge to identify issues, pose meaningful questions, and confidently navigate IT-related challenges. The curriculum emphasizes understanding the economics of computing and communications, which underpins critical business applications such as enterprise resource planning (ERP) for managing orders, inventory, and workflows, banking systems for overseeing deposits, loans, and credits, and supply chain solutions linking organizational ERP systems. Part 1 introduces the Information Framework and covers the first three of seven key models that describe essential business functions and processes within an organization.

English (US)

34 Minutes

Modern Information Systems (Part 2 of 2): IT Infrastructure

Building on Part 1, this course continues to demystify modern information systems for business professionals. Technology writer and consultant Roger Grannis provides clear explanations of IT concepts, empowering participants to identify key issues, ask informed questions, and confidently address technology-related challenges. The course focuses on the economics of computing and communications, establishing a foundation for understanding enterprise resource planning (ERP), banking applications, and supply chain systems that interconnect multiple organizations. In Part 2, Grannis explores the remaining four of seven models that describe organizational business functions and processes. The program also delves into the architecture of IT infrastructure, ensuring a comprehensive grasp of how these systems support business operations.

English (US)

32 Minutes

Effective IT Contract Renegotiation: What You Need to Know

Global economic woes, changing business strategies, and challenges in the marketplace are all valid reasons to take a hard look at existing IT service contracts. Chances are good that agreements drafted in the past may no longer meet current business requirements. In this report, Tom Young of Information Services Group, offers advice and guidance on how to renegotiate IT contracts and agreements that present both the service provider as well as the customer with a fair and square deal.

English (US)

19 Minutes

Due Diligence and Don’t Be Sorry

Peter Vogel, partner and chair of the Computer Technology Practice Group at the Dallas-based law firm of Gardere Wynne Sewell LLP, discusses the issues IT managers should negotiate with vendors to improve working relationships and avoid disputes. In addition, he offers solutions to specific IT contract concerns that should help prevent performance problems that frequently lead to lawsuits. Vogel makes his points through real-world scenarios that highlight problems his clients have encountered over the years. In addition, Gary Williams, chairman of The Harbour Group, a business and technology consulting firm also based in Dallas, describes situations he has faced while managing large-scale IT projects for Fortune 500 companies. This revised version of one of WatchIT's most requested programs has been updated with new multimedia resources, such as Web links and white papers.

English (US)

44 Minutes

Effective Global Program Management for IT

Today's technology and business initiatives have broken free of the local enterprise by expanding to involve organizations and workers across the far reaches of the globe. In this report, Paula Wagner, project management expert and co-author of the popular new book, Global Program Management, discusses the rise of global program management and offers advice and best practices that will improve the design, delivery, and management of global IT and business programs in your organization.

English (US)

35 Minutes

Optimizing IT to Meet Business Objectives

How can companies ensure that IT services are directed and optimized to implement critical business objectives? Wendell Jones of Cutter Consortium helps IT managers cope with what has become one of the most difficult -- yet exciting -- jobs in any organization. The program describes techniques that will help IT managers think and communicate like business executives; build relationships with key stakeholders; manage suppliers and providers; achieve two-way alignment between IT and business; anticipate and adapt to changing business requirements; and recruit, develop, and retain quality staff.

English (US)

23 Minutes

Insider Threats and Attacks: Detection and Prevention

Media outlets report to us regularly on the latest external cyber-attacks and security breaches. From credit card companies to financial institutions to retailers, there have been many enterprises that have fallen victim to cyber criminals and hacktivists. But recently the headlines have also been buzzing about insider-attacks. Initiated by disgruntled employees or malicious business partners, they can be very costly and difficult for the organization to recover from. In this report Jason Mical, Director of Network Forensics at Access Data, offers advice and best practices to help organizations reduce the risk of a successful insider attack on enterprise data, systems and networks.

English (US)

21 Minutes

Enterprise Security Landscape

Hackers around the globe are relentless in their attempts to access networks and devices in order to steal information or plant malicious programs. IT security professionals are in a constant tug-of-war with these actors defending enterprise systems and data from unauthorized access and cyber-attack. In this report Jack Danahy, Director of Advanced Security at IBM, discusses the current enterprise security landscape and offers advice and best practices that will help IT and business professionals protect sensitive data and assets from a damaging cyber-attack.

English (US)

36 Minutes

Are You on the Software Police’s Most-Wanted List?

In recent years, software vendors and their affiliated software police have stepped up their onsite audits of computer systems at U.S. businesses. Peter Vogel, a partner in the law firm of Gardere Wynne Sewell, explains why you should conduct a self-audit of your company's computers to check for unlicensed software.

English (US)

19 Minutes

Hazard Communication in Auto Service Facilities

MARCOM's Video On Demand (VOD) program on Hazard Communication in Auto Service Environments discusses the requirements of the HAZCOM Standard, the hazards that can be associated with different types of HAZMATs, and more.

English (US)

22 Minutes

Hazard Communication in Healthcare Facilities

MARCOM's Video On Demand (VOD) program on Hazard Communication in Healthcare Environments discusses the requirements of the HAZCOM Standard, the hazards that can be associated with different types of HAZMATs and more.

English (US)

22 Minutes

Hazard Communication in the Hospitality Industry

MARCOM's Video On Demand (VOD) program on Hazard Communication in Hospitality Environments discusses the requirements of the HAZCOM Standard, the hazards that can be associated with different types of HAZMATs and more.

English (US)

22 Minutes

Hazard Communication in Industrial Facilities

MARCOM's Video On Demand (VOD) program on Hazard Communication in Industrial Environments discusses the requirements of the HAZCOM Standard, the hazards that can be associated with different types of HAZMATs, and more.

English (US)

23 Minutes

Leading More With Less

Leading More with Less focuses on developing six essential leadership skills crucial for motivating employees during challenging times, especially when resources are limited.

English (US)

18 Minutes

Would I Work for Me?

Would I Work For Me? demonstrates a supervisor's behavior in realistic situations-first as a newly appointed supervisor, and then as a more experienced manager who has learned from his mistakes.

English (US)

20 Minutes

Would I Inspire Me?

The 'Would I Inspire Me?' video program gives viewers practical ways to make work life more meaningful, productive, and rewarding for themselves and their team. This content is also translated in Spanish, German, and French.

English (US)

15 Minutes

Forklift Safety Lessons for the Safe Pedestrian

Forklifts can be very dangerous for both operators and employees out on the floor. In fact, 20 percent of all forklift incidents involve pedestrians being struck by a lift truck.

English (US)

15 Minutes

Making Safety Work: Overview of Workplace Safety and Responsibilities

In just an instant, a workplace injury can transform a productive worker into one who is unable to work. This is why workplace injuries must be prevented and why all employees are needed to make our safety program work.

English (US)

21 Minutes