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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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​AI Cyber Threats – Network and Systems

AI-powered cyber threats to networks and systems are advancing at a rapid speed. This course will help you identify the impacts of these threats and find ways to prevent them from happening.   
Languages Icon English (US)
Duration Icon 10 Minutes

PCI DSS – Managing Payments in Person

PCI-DSS is a standard that ensures customers’ payment card data and funds are handled securely. In this course, we’ll discuss why card data is so sensitive and how to securely manage customers’ card information.  
Languages Icon English (US)
Duration Icon 10 Minutes

Assess and Learn – Information Privacy

Don’t be the individual or organization responsible for a privacy breach. Understand your obligations under PIPEDA, the Personal Information Protection and Electronic Documents Act, and substantially similar legislation in Alberta, British Columbia and Quebec. 
Languages Icon English (CA)
Duration Icon 20 Minutes

Compliance Essentials – Cybersecurity

When employees know the telltale signs of cyber fraud, they’re less likely to fall victim to it. Ensure your information and systems stay secure by equipping your workforce with basic cybersecurity know-how. 
Languages Icon English (CA)
Duration Icon 15 Minutes

Compliance Essentials – Information Privacy

Get to know your organization’s information privacy requirements under PIPEDA, the Personal Information Protection and Electronic Documents Act, and substantially similar legislation in Alberta, British Columbia and Quebec.  
Languages Icon English (CA)
Duration Icon 20 Minutes

US Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these to assist them handle consumer data responsibly. This course is best for employees who work across multiple states or in a state that doesn’t have signed consumer data privacy laws.
Languages Icon English (US)
Duration Icon 30 Minutes

Colorado Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these and how they apply to Colorado to assist them handle consumer data responsibly. 
Languages Icon English (US)
Duration Icon 30 Minutes

Connecticut Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these and how they apply to Connecticut to assist them handle consumer data responsibly. 
Languages Icon English (US)
Duration Icon 30 Minutes

Delaware Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these and how they apply to Delaware to assist them handle consumer data responsibly. 
Languages Icon English (US)
Duration Icon 30 Minutes

Indiana Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these and how they apply to Indiana to assist them handle consumer data responsibly. 
Languages Icon English (US)
Duration Icon 30 Minutes

Iowa Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these and how they apply to Iowa to assist them handle consumer data responsibly. 
Languages Icon English (US)
Duration Icon 25 Minutes

Montana Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these and how they apply to Montana to assist them handle consumer data responsibly. 
Languages Icon English (US)
Duration Icon 30 Minutes

Key Customer Experiences

Customer service focuses on human interaction, and directly supporting customers. Customer experience is the sum of the entire customer journey with your company. This includes experience with your product and services.
Languages Icon English (US)
Duration Icon 10 Minutes

The Customer Journey

The customer journey concerns itself with what people do, experience, expect, how they feel about interactions, and their results. Which hopefully ends in a purchase.
Languages Icon English (US)
Duration Icon 10 Minutes

Delight Every Customer

When customers interact with your company, regardless of who they contact throughout their journey, it’s important that the brand message stay consistent throughout their interactions. This makes transparent communication imperative.
Languages Icon English (US)
Duration Icon 10 Minutes

When You Have to Say No

It’s logical to think that saying “no” is bad customer service. Sometimes it’s an obvious choice, while other times, you may have to use a creative approach.
Languages Icon English (US)
Duration Icon 10 Minutes

Financial Documents 101

This course steps the student through two basic and essential financial statements-the income statement and balance sheet-in addition to profitability ratios, liquidity ratios and solvency ratios.
Languages Icon English (US)
Duration Icon 10 Minutes

Cash Flow – Statements and Logistics

This course walks the student through the statement of cash flows. It also explains the complexities behind how a company can experience increasing sales at the same time as decreasing cash or running out of cash.
Languages Icon English (US)
Duration Icon 10 Minutes

Budgeting Basics

Budgeting is a critical communication tool. This course steps the student through a typical budgeting process. A successful approach is described in a step-by-step manner with the intent of maximizing buy-in from employees.
Languages Icon English (US)
Duration Icon 10 Minutes

Capital Budgeting Methods and When to Use Them

This course guides the student through a variety of analyses for capital budgeting investment. It includes two gateway calculations, as well as two advanced methods, which can be used for more detailed analysis.
Languages Icon English (US)
Duration Icon 10 Minutes

Costs, Volume and Profits

This course introduces fixed and variable costs, in order to explain how the mix of costs impacts a company during both economic growth and decline.
Languages Icon English (US)
Duration Icon 10 Minutes

Assess and Learn – Cybersecurity

Understanding the who, what and why of cyberattacks can better prepare your organization against threats. Learn more with this adaptive, video-based course. 
Languages Icon English (CA)
Duration Icon 15 Minutes

Identifying and Exceeding Customer Needs

Exploring and categorizing customer needs, will allow you to turn them into opportunities to gain a valuable customer that continues to want more of what you have to offer. 
Languages Icon English (US)
Duration Icon 15 Minutes

Handling Customer Complaints

Did you know that many unsatisfied customers don't even bother to complain? Much more damaging, they simply leave and buy from your competitors. Obviously, customer satisfaction isn’t enough.
Languages Icon English (US)
Duration Icon 15 Minutes
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