TRAINING COURSE CATALOG

Excellence in Customer Service

In today’s economy, the competition for your customer’s business is tougher than ever. While others are providing service that meets expectations, how can you go above and beyond to exceed expectations?

English (US)

10 Minutes

Five steps to Problem-Solving and Diffusing Upset Customers

Those of us in customer service can sometimes seem to have our work cut out for us. When we answer the phone, most of the time it's because a customer is upset or disappointed about something related to the business or service.

English (US)

10 Minutes

Is the Customer Always Right?

Exploring the intended meaning behind the question, "Is the customer always right?" equips you with techniques for turning customer problems into opportunities.

English (US)

15 Minutes

Stellar Customer Service Best Practices

This course will cover the best practices of industry leading companies who provide stellar customer service.

English (US)

15 Minutes

Communication Skills

Delivering great customer service is everyone’s job. The key to understanding what that signifies is to think about your interaction from the customer’s point of view.

English (US)

10 Minutes

Mastering the Telephone – Basic Skills – Part Two

Many employees lack the basic skills needed to listen, question and speak clearly over the phone. With so much communication happening digitally, it's not uncommon to need a refresher on appropriate telephone skills in business.

English (US)

10 Minutes

Using Feedback to Improve Service

There are two types of feedback that affect customer service. They’re customer feedback and team feedback. What happens internally within the organization can directly impact your customer’s satisfaction.

English (US)

10 Minutes

Mastering the Telephone – Basic Skills – Part One

How do you master fundamental telephone communication and management skills while being productive and building rapport with your internal and external customers?  

English (US)

5 Minutes

Essential Time Management Tools

Is your most productive day the day you leave before vacation? If so, why? Most of us would say it's because we focus on priorities, manage interruptions, delegate and give tasks a finite amount of time.

English (US)

10 Minutes

Delegate to Save Time and Develop Your Employees

Are you overwhelmed with too much to do and not enough time to do it? Do you have employees who have the potential to develop in their role? Then you need to master the art of delegation. Delegating is an essential skill in a manager's toolbox.

English (US)

10 Minutes

Building And Managing Your Dream Team

Managers must build high performing teams and then work through their people—especially at a time of rising workplace demands. Building a high performing team takes time and effort.

English (US)

10 Minutes

Conducting Effective Meetings

Leading meetings is an important part of a manager’s job responsibilities. Because so much time is spent in meetings it’s critical managers have the skills to conduct effective meetings.

English (US)

10 Minutes

How To Hire The Right People

Good people make or break a company, so successful managers make the right hiring decisions. Hiring the wrong person can be costly, and negatively impact other employees and customers.

English (US)

10 Minutes

What Managers Need to Know about Managing Change

Managing change is one of the most important skills that a manager can master. Successful change is dependent upon how a manager can enlist the hearts and minds of their employees to carry out change.

English (US)

30 Minutes

Gain Control of Work Life Balances

Work-life balance is defined as properly prioritizing work responsibilities and other life activities, such as family, personal growth, volunteering, and leisure.

English (US)

30 Minutes

Social Media Risks in the Workplace

All employees, contractors and stakeholders who use social networks are obliged to align with best practices at work. This course discusses how social media affects your employees and organization and the risks involved. 

English (US)

15 Minutes

Using Social Media to Represent Your Organization

Ever wondered what you can and can’t do when posting on social media on behalf of your organization? In this course, you’ll find helpful guidelines when using social media when representing your organization.  

English (US)

10 Minutes

Human Trafficking Awareness

Human trafficking is the world’s fastest growing crime. Raise awareness and build understanding about human trafficking with this course. It covers who is affected, how to recognize the signs, and what to do if you suspect human trafficking.

English (US)

25 Minutes

Customer Marketing – Part One

Understand how to launch a customer referral program and work better with customer-facing teams as you roll out your customer marketing efforts. These processes will increase your marketing ROI.  

English (US)

15 Minutes

Customer Marketing – Part Two

Customer marketing is a team sport, it's important that you work well with the other teams that have touchpoints with the customer. With that information, define what the role of marketing will be throughout the customer journey after the sale.

English (US)

15 Minutes

The Inbound Marketer’s Playbook – Part One

Inbound marketing is an effective marketing channels. Finding success requires a shift in the way you communicate with customers, prioritize resources, work with sales, and budget and measure success.

English (US)

10 Minutes

The Inbound Marketer’s Playbook – Part Two

To be successful in marketing, you need a solid understanding on your various buyer personas and how your product can solve their perceived need. 

English (US)

10 Minutes

The Inbound Marketer’s Playbook – Part Three

Inbound marketing is an effective marketing channels. Finding success requires a shift in the way you communicate with customers, prioritize resources, work with sales, and budget and measure success.

English (US)

10 Minutes

Find Your Brand Voice With Killer Content Marketing – Part One

After you’ve identified your audience and start building your evergreen content, what’s your next step? It’s really a multi-pronged approach that often comes with regular refinement.

English (US)

15 Minutes