TRAINING COURSE CATALOG

The Sales Pre-Approach

The pre-approach, or the process of finding out the answers to these questions, is critical. Doing your research and coming prepared gets your prospect's attention and shows them that you care.

English (US)

15 Minutes

Creating Customer Trust

A customer won't trust a person who doesn’t deliver on what they say. You can see why trust is so important in selling. Customer trust is built on open and honest communication.

English (US)

15 Minutes

Make Your Service Memorable

In hospitality, the guest experience is the key to success. The amount of hospitality you and your employees demonstrate, determines how good your guest's experience will be.

English (US)

10 Minutes

Right People – Right Roles

Identify people on your teams that are exceptional in their role - those traits each person embodies becomes your benchmark. Then find individuals who fit or exceed those expectations. 

English (US)

10 Minutes

Prospecting with Ease

Create a healthy and sustainable sales funnel by developing an effective prospecting game plan and approach. This course helps you minimize prospecting anxiety by keeping the process simple and systematic.

English (US)

10 Minutes

Effective Questioning for Sales

Engage your customers in productive and interesting conversations by asking a variety of question types. You can take the guesswork out of sales just by asking thoughtful questions. Here, we’ll look at 12 question types that’ll help you gain a competitive advantage.

English (US)

10 Minutes

Listening Skills – Transform Your Customer Interactions

Listening may be the most underrated skill in selling. Good listening skills are a must in developing strong customer relationships. Poor listening is a flaw that’s often fatal to long-term success. Learn four listening techniques that will enhance your ability to establish trust and openness with your customers.

English (US)

10 Minutes

How to Engage Customers in Telephone Conversations

The voice can be a very powerful tool. How can you make the most of your voice and enhance your ability to engage your customers over the phone? 

English (US)

10 Minutes

Strategies for Professional Presentations

Avoid the fatal flaws that undermine your ability to deliver effective customer presentations and demonstrations.

English (US)

10 Minutes

How to Handle Sales Objections

Don’t fight objections, they’re gold. Handled the right way, objections outline exactly what’s needed to win the opportunity. This five-step process will help you handle objections while enhancing relationships. 

English (US)

10 Minutes

Presenting Compelling Proposals

After all your hard work just getting to the proposal stage, don't shortchange yourself or your opportunity by presenting a mediocre proposal.

English (US)

10 Minutes

Master the Art of Negotiating

The course helps you avoid the fatal flaw of negotiating too early in the sales process. Once you've entered the negotiation phase, it's essential to recognize what type of negotiator you're dealing with and adjust to create the optimal outcome.

English (US)

10 Minutes

Growing Your Employees

A natural challenge to job enrichment is that not all employees react the same or want the same out of their careers. Develop and tap into each person's passion. 

English (US)

5 Minutes

Moving from What to How

When the growth and progress require restructuring or reorganization, your employees will look to you. Provide honest communication and unwavering support as everything changes around them. 

English (US)

5 Minutes

Growth Through Personal Development Plans

Personal development plans are a systematic roadmap for ongoing growth. To create high levels of leadership capacity in yourself, pay attention to “soft” goals that increase your knowledge, skills, and abilities.  

English (US)

5 Minutes

Knowing What You Don’t Know

You can think of knowledge as a two-sided coin; using what you know to make decisions and using what you don't know for growth and improvement. 

English (US)

10 Minutes

Using Empathy in the Customer Journey

How do you acknowledge your hospitality customers with empathy and assurance, while making it second nature in your daily routine?

English (US)

10 Minutes

Driving Change in Hospitality

Many businesses go through change rapidly, yet most don’t deal with change very well. By using certain tactics you'll learn to adapt to change.

English (US)

10 Minutes

Customer First Thinking

With increasing competition in hospitality and the consumers desire for immediacy, how do you stay at the forefront and deliver what your customer's want?

English (US)

10 Minutes

Focusing on the Customer Experience

Customers today interact with companies in different ways. But they expect great service at every single place with a business. Delivering this kind of seamless experience is necessary for a great customer experience. 

English (US)

10 Minutes

Anticipating Your Customers Needs

There are several non-verbal cues you can tune into when interacting face-to-face with your customers - the role that nonverbal communication, body language, expression, and your own listening. 

English (US)

10 Minutes

Identifying Organizational Behavior

Hospitality is known as the work of graciously offering care, politeness, and courtesy to whoever is in need. 

English (US)

10 Minutes

Handling Defeat

Learning how to lose is a winning behavior. Leaders cultivate it. But learning how to handle defeat, with grace, is a skill. Every leader should know how to lose.

English (US)

10 Minutes

The Cross Purpose Trap

Sometimes people in the same organization are working for opposing goals. This practice is mutually destructive. Reconciling people and objectives is a leader’s job. How do you avoid the cross-purposes trap? 

English (US)

10 Minutes