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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Duration

Patient Intake Methods

This course identifies patient intake methods utilized at the hospital.
Languages Icon English (US)
Duration Icon 15 Minutes

Medical Terminology I – Word Building

This course introduces basic medical term word building skills that include combining forms, prefixes and suffixes.
Languages Icon English (US)
Duration Icon 15 Minutes

Medical Terminology II – Body Systems

This course introduces the body systems and body. It identifies organs or body parts that are usually associated with the system or an area.
Languages Icon English (US)
Duration Icon 30 Minutes

Medical Terminology III – Practical Terms and Common Acronyms

This course introduces terms associated with surgical procedures and symptoms, commonly used medical acronyms, and practical terms that have usage slightly different from the literal meaning of the word.
Languages Icon English (US)
Duration Icon 30 Minutes

Master Patient Index Search and Assignment

This course identifies appropriate MPI search steps to ensure the correct Patient is identified and medical record number assigned, if appropriate.
Languages Icon English (US)
Duration Icon 30 Minutes

Patient Interviewing Techniques

This course covers essential techniques for collecting patient demographic data while ensuring respectful communication and compliance. Learn to gather sensitive details—like gender identity and preferred names—while building trust and improving record accuracy.
Languages Icon English (US)
Duration Icon 25 Minutes

Why Patient Demographic Data Matters

This course introduces the Verification Flow and its components.
Languages Icon English (US)
Duration Icon 15 Minutes

Components of a Complete Outpatient Physician Order

This course identifies the components of a complete outpatient physician order and the information obtained from a physician order.
Languages Icon English (US)
Duration Icon 15 Minutes

Cost Containment

In this course, you'll discover the definition of cost containment, its necessity in business, and its ramifications. Additionally, you'll explore the steps involved in each cost containment action plan and strategy.
Languages Icon English (US)
Duration Icon 45 Minutes

Becoming a Presenter with Purpose

This course introduces how to prepare for your presentation and the key components of a presentation. It will also review several tips and techniques that can help you become a more effective presenter.
Languages Icon English (US)
Duration Icon 30 Minutes

How to Delegate Effectively

In this course, managers will learn how to delegate tasks and responsibilities to the right team members effectively and how to successfully follow up. 
Languages Icon English (US)
Duration Icon 30 Minutes

Managing Employee Performance

Dealing with performance issues is a challenging part of management. However, by building skills in this area and following a robust process, it’s possible to address performance with positive results for everyone involved.
Languages Icon English (US)
Duration Icon 30 Minutes

Introduction to the Revenue Cycle

This course introduces the revenue cycle of a Patient, departments, and players in the revenue cycle, third-party payers, the types of bills sent, revenue cycle tools, methods of payment, the importance of compliance, and what HIPAA means.
Languages Icon English (US)
Duration Icon 35 Minutes

Revenue Cycle Terminology

This course serves as an introduction to essential healthcare terminology, abbreviations, and acronyms that are commonly used within revenue cycle processes. Whether you're new to the field or looking to expand your knowledge, understanding these terms is crucial for navigating the financial and administrative aspects of healthcare operations. 
Languages Icon English (US)
Duration Icon 30 Minutes

Critical Steps in Payer Identification

This course introduces how payers are identified and verified during the patient intake process.
Languages Icon English (US)
Duration Icon 20 Minutes

Patient Intake and the UB-04 Claim Form

This course introduces the relationship of the data captured and entered into a Patient’s account at the time of patient intake to the production of a clean UB-04 claim form.
Languages Icon English (US)
Duration Icon 45 Minutes

Computer Software and Generating Bills

This course introduces the computer systems utilized to generate paper and electronic bills.
Languages Icon English (US)
Duration Icon 30 Minutes

Introduction to Healthcare Coding Systems

Healthcare coding is a complex and challenging area of the revenue cycle. This course will help the patient intake staff understand the history of the two coding systems and the role they play in successfully processing patient claim.
Languages Icon English (US)
Duration Icon 25 Minutes

Understanding How Hospitals Are Paid

This course introduces the definition of reimbursement, methods of calculating reimbursement, and the reimbursement puzzle.
Languages Icon English (US)
Duration Icon 25 Minutes

The Basics of Revenue Cycle Compliance

This course gives an overview of revenue cycle management and brief history of agencies that were created to assist in identifying and eliminating fraud and abuse.
Languages Icon English (US)
Duration Icon 20 Minutes

Introduction to Denial Management

This course introduces the denial management process, including common types of payment denials, methods of monitoring and tracking payment denials, and the impact payment denials have on the financial success of the hospital.
Languages Icon English (US)
Duration Icon 20 Minutes

Evaluation and Management Coding Changes

In 1992, the American Medical Association (AMA), along with CMS, introduced a coding system to standardize charges for patient care. This course explains the new changes, why they were made, and how they will affect medical practices.
Languages Icon English (US)
Duration Icon 30 Minutes

Telehealth Billing

This course explains telehealth changes both before and after the PHE and how medical practices should be billed for them to receive reimbursement. Your medical practice or healthcare organization needs to be fully informed of approved telehealth services and the proper way to bill to receive reimbursement. 
Languages Icon English (US)
Duration Icon 20 Minutes

Understanding Recovery Audit Contractors (RAC)

This course introduces you to the RAC program so you understand its purpose as well as the relationship between the RAC program and the revenue cycle.
Languages Icon English (US)
Duration Icon 30 Minutes
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