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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Professional Writing Skills: Grammar Mistakes to Avoid

Welcome to the Grammar Mistakes to Avoid" lesson, the eleventh of 15 in the "Professional Writing Skills course, which is meant to help learners transform their business writing into professional, accurate, and meaningful correspondence.
Languages Icon English (US)
Duration Icon 6 Minutes

Professional Writing Skills: How to (Actually) Get Started

Welcome to the How to (Actually) Get Started" lesson, the eighth of 15 in the Professional Writing Skills course, which is meant to help learners transform their business writing into professional, accurate, and meaningful correspondence.
Languages Icon English (US)
Duration Icon 4 Minutes

Professional Writing Skills: How to Revise, Edit, & Proofread

Welcome to the How to Revise, Edit & Proof" lesson, the tenth of 15 in the Professional Writing Skills course, which is meant to help learners transform their business writing into professional, accurate, and meaningful correspondence.
Languages Icon English (US)
Duration Icon 6 Minutes

Professional Writing Skills: Parts of Speech – Part 1

Welcome to the "Parts of Speech - Part 1" lesson, the second of 15 in the Professional Writing Skills course, which is meant to help learners transform their business writing into professional, accurate, and meaningful correspondence.
Languages Icon English (US)
Duration Icon 5 Minutes

Professional Writing Skills: Parts of Speech – Part 2

Welcome to the "Parts of Speech - Part 2" lesson, the third of 15 in the Professional Writing Skills course, which is meant to help learners transform their business writing into professional, accurate, and meaningful correspondence.
Languages Icon English (US)
Duration Icon 4 Minutes

Professional Writing Skills: Professional Business Letters

Welcome to the Professional Business Letters" lesson, the thirteenth of 15 in the Professional Writing Skills course meant to help learners transform their business writing into professional, accurate, and meaningful correspondence.
Languages Icon English (US)
Duration Icon 5 Minutes

Professional Writing Skills: Professional Reports

Welcome to the Professional Reports" lesson, the fourteenth of 15 in the Professional Writing Skills course, which is meant to help learners transform their business writing into professional, accurate, and meaningful correspondence.
Languages Icon English (US)
Duration Icon 5 Minutes

Professional Writing Skills: Spelling Tips

Welcome to the Spelling Tips" lesson, the twelfth of 15 in the "Professional Writing Skills' video course meant to help learners transform their business writing into professional, accurate, and meaningful correspondence.
Languages Icon English (US)
Duration Icon 5 Minutes

Proactive Customer Service

This course focuses on developing rapport and cross-selling skills to help team members transform callers and customers into loyal supporters, thereby boosting sales.
Languages Icon English (US)
Duration Icon 19 Minutes

Questioning Techniques to Determine Needs

This course introduces seven types of questioning techniques and illustrates how and when to most effectively employ them.
Languages Icon English (US)
Duration Icon 13 Minutes

Service Mentality

This course explores the essential characteristics and behaviors of individuals who consistently deliver outstanding customer service.
Languages Icon English (US)
Duration Icon 23 Minutes

Six Cardinal Rules of Customer Service

In this course, viewers will meet the individuals responsible for originating some of the worst customer service habits which plague the planet today. Perception IS reality.
Languages Icon English (US)
Duration Icon 18 Minutes

Six Steps to Service Recovery

This course addresses the critical importance of service recovery in maintaining customer loyalty in today's competitive service environment.
Languages Icon English (US)
Duration Icon 18 Minutes

Professional Writing Skills

Professional Writing Skills equips learners to elevate their business writing into clear, accurate, and impactful professional communication.
Languages Icon English (US)
Duration Icon 79 Minutes

Professional Writing Skills: Advanced Punctuation

Welcome to the Advanced Punctuation" lesson, the fifth of 15 in the Professional Writing Skills course meant to help learners transform their business writing into professional, accurate, and meaningful correspondence.
Languages Icon English (US)
Duration Icon 7 Minutes

Professional Writing Skills: Basic Punctuation

Welcome to the "Basic Punctuation" lesson, the fourth of 15 in the Professional Writing Skills course, which is meant to help learners transform their business writing into professional, accurate, and meaningful correspondence.
Languages Icon English (US)
Duration Icon 6 Minutes

Professional Writing Skills: Business Proposals

Welcome to the Business Proposals" lesson, the fifteenth of 15 in the "Professional Writing Skills course, which is meant to help learners transform their business writing into professional, accurate, and meaningful correspondence.
Languages Icon English (US)
Duration Icon 6 Minutes

Professional Writing Skills: Constructing Great Paragraphs

Welcome to the "Constructing Great Paragraphs" lesson, the seventh of 15 in the Professional Writing Skills course, which is meant to help learners transform their business writing into professional, accurate, and meaningful correspondence.
Languages Icon English (US)
Duration Icon 5 Minutes

A Harassment-Free Workplace (Manufacturing): Understanding Liability

Welcome to the "Understanding Liability" lesson, which is the 13th in the "A Harassment-Free Workplace for Manufacturing Supervisors" course designed to educate manufacturing supervisors on how to foster a respectful and inclusive work environment.
Languages Icon English (US)
Duration Icon 6 Minutes

A Harassment-Free Workplace for Manufacturing Employees

This course educates manufacturing employees on establishing and maintaining a respectful, inclusive workplace by preventing and addressing harassment in all its forms.
Languages Icon English (US)
Duration Icon 68 Minutes

A Harassment-Free Workplace for Manufacturing Supervisors

This course educates manufacturing supervisors on creating a harassment-free workplace by addressing and preventing all forms of inappropriate behavior.
Languages Icon English (US)
Duration Icon 97 Minutes

An Attitude for Service

This powerful program helps viewers understand that a great attitude isn't something that magically happens.
Languages Icon English (US)
Duration Icon 21 Minutes

Business Friendly Customer Service

This course equips customer relationship professionals with the skills to achieve a business-friendly approach-striking a balance between excessive formality and over-familiarity in client interactions.
Languages Icon English (US)
Duration Icon 17 Minutes

Essential Telephone Skills

This course develops ten essential telephone skills, such as properly answering business calls, placing callers on hold, providing spoken feedback signals, avoiding excuses, recognizing and minimizing mouth noises and more.
Languages Icon English (US)
Duration Icon 19 Minutes
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