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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Five Forbidden Phrases

This course teaches employees recommended solutions to the five most common and irritating customer "turn-offs" in both telephone and face-to-face customer interactions.
Languages Icon English (US)
Duration Icon 18 Minutes

How To Handle The Irate Customer

This course prepares participants to effectively manage emotionally charged customer interactions, focusing on reducing stress and addressing complaints.
Languages Icon English (US)
Duration Icon 11 Minutes

Killer Words of Customer Service

This course examines eight commonly used customer service phrases, known as the "Killer Words of Customer Service," which, despite good intentions, can harm customer relationships by causing annoyance or alienation.
Languages Icon English (US)
Duration Icon 20 Minutes

Listening Skills to Improve Engagement

Listening is a critical component when determining the needs of your customer. This course introduces six steps to help your team members become better listeners.
Languages Icon English (US)
Duration Icon 13 Minutes

A Harassment-Free Workplace (Manufacturing): Introduction to Anti-Harassment for Supervisors

Welcome to the "Introduction to Anti-Harassment for Supervisors" lesson, which is the first in the "A Harassment-Free Workplace for Manufacturing" course designed to educate manufacturing supervisors on how to foster a respectful work environment.
Languages Icon English (US)
Duration Icon 6 Minutes

A Harassment-Free Workplace (Manufacturing): Investigating Complaints

Welcome to the "Investigating Complaints" lesson, which is the 12th in the "A Harassment-Free Workplace for Manufacturing Supervisors" course designed to educate manufacturing supervisors on how to foster a respectful and inclusive work environment.
Languages Icon English (US)
Duration Icon 7 Minutes

A Harassment-Free Workplace (Manufacturing): Practical Strategies for a Respectful Environment

Welcome to the "Practical Strategies for a Respectful Environment," is the final lesson in the "A Harassment-Free Workplace for Manufacturing" course designed to educate manufacturing employees on how to foster a respectful work environment.
Languages Icon English (US)
Duration Icon 5 Minutes

A Harassment-Free Workplace (Manufacturing): Practices & Principles for Inclusion

Welcome to the "Practices & Principles for Inclusion" lesson, which is the ninth in the "A Harassment-Free Workplace for Manufacturing" course designed to educate manufacturing employees on how to foster a respectful and inclusive work environment.
Languages Icon English (US)
Duration Icon 7 Minutes

A Harassment-Free Workplace (Manufacturing): Recognizing Red Flags

Welcome to the "Recognizing Red Flags" lesson, is the 14th lesson in the "A Harassment-Free Workplace for Manufacturing Supervisors" course designed to educate manufacturing supervisors on how to foster a respectful and inclusive work environment.
Languages Icon English (US)
Duration Icon 4 Minutes

A Harassment-Free Workplace (Manufacturing): Reporting Harassment

Welcome to the "Reporting Harassment" lesson, which is the eighth in the "A Harassment-Free Workplace for Manufacturing" course designed to educate manufacturing employees on how to foster a respectful and inclusive work environment.
Languages Icon English (US)
Duration Icon 5 Minutes

A Harassment-Free Workplace (Manufacturing): Sex & Gender Inclusivity

Welcome to the "Sex & Gender Inclusivity" lesson, which is the sixth in the "A Harassment-Free Workplace for Manufacturing" course designed to educate manufacturing employees on how to foster a respectful and inclusive work environment.
Languages Icon English (US)
Duration Icon 8 Minutes

A Harassment-Free Workplace (Manufacturing): Signs of Discrimination

Welcome to the "Signs of Discrimination" lesson, which is the fourth in the "A Harassment-Free Workplace for Manufacturing" course designed to educate manufacturing employees on how to foster a respectful and inclusive work environment.
Languages Icon English (US)
Duration Icon 7 Minutes

A Harassment-Free Workplace (Manufacturing): The Organization’s Role

Welcome to "The Organization's Role" lesson, which is the 11th in the "A Harassment-Free Workplace for Manufacturing Supervisors" course designed to educate manufacturing supervisors on how to foster a respectful and inclusive work environment.
Languages Icon English (US)
Duration Icon 6 Minutes

A Harassment-Free Workplace (Manufacturing): The Supervisor’s Role

Welcome to "The Supervisor's Role" lesson, which is the 10th in the "A Harassment-Free Workplace for Manufacturing Supervisors" course designed to educate manufacturing supervisors on how to foster a respectful and inclusive work environment.
Languages Icon English (US)
Duration Icon 5 Minutes

HIPAA Basics: The Breach Notification Rule

Welcome to the "The Breach Notification Rule" lesson, which establishes the requirements under the Breach Notification Rule.
Languages Icon English (US)
Duration Icon 5 Minutes

HIPAA Basics: The Privacy Rule’s Minimum Necessary Standard

Welcome to the "The Privacy Rule's Minimum Necessary Standard" lesson, which describes how the minimum necessary standard of the Privacy Rule is essential to protecting PHI from unauthorized access.
Languages Icon English (US)
Duration Icon 4 Minutes

HIPAA Basics: The Privacy Rule’s Notice of Privacy Practices

Welcome to the "The Privacy Rule's Notice of Privacy Practices" lesson, which describes the Privacy Rule requirement that covered entities create and distribute a notice of privacy practices (NPP).
Languages Icon English (US)
Duration Icon 4 Minutes

HIPAA Basics: The Privacy Rule’s Uses and Disclosures Limits

Welcome to the "The Privacy Rule's Uses and Disclosures Limits" lesson, which lays out what uses and disclosures of PHI are permissible under HIPAA.
Languages Icon English (US)
Duration Icon 9 Minutes

HIPAA Basics: The Security Rule

Welcome to the "The Security Rule" lesson, which covers the Security Rule requirements that covered entities must implement to protect PHI against impermissible uses and disclosures.
Languages Icon English (US)
Duration Icon 5 Minutes

A Harassment-Free Workplace (Manufacturing): Addressing Sexual Harassment

Welcome to the "Addressing Sexual Harassment" lesson, which is the second in the "A Harassment-Free Workplace for Manufacturing" course designed to educate manufacturing employees on how to foster a respectful and inclusive work environment.
Languages Icon English (US)
Duration Icon 10 Minutes

A Harassment-Free Workplace (Manufacturing): Bystander Intervention Strategies

Welcome to the "Bystander Intervention Strategies" lesson, which is the seventh in the "A Harassment-Free Workplace for Manufacturing" course designed to educate manufacturing employees on how to foster a respectful and inclusive work environment.
Languages Icon English (US)
Duration Icon 6 Minutes

A Harassment-Free Workplace (Manufacturing): Discrimination & the Protected Characteristics

Welcome to the "Discrimination & the Protected Characteristics" lesson, which is the third in the "A Harassment-Free Workplace for Manufacturing" course designed to educate manufacturing employees on how to foster a respectful work environment.
Languages Icon English (US)
Duration Icon 7 Minutes

A Harassment-Free Workplace (Manufacturing): Eliminating Abusive Conduct

Welcome to the "Eliminating Abusive Conduct" lesson, which is the fifth in the "A Harassment-Free Workplace for Manufacturing" course designed to educate manufacturing employees on how to foster a respectful and inclusive work environment.
Languages Icon English (US)
Duration Icon 8 Minutes

A Harassment-Free Workplace (Manufacturing): Introduction to Anti-Harassment

Welcome to the "Introduction to Anti-Harassment" lesson, which is the first of 10 in the "A Harassment-Free Workplace for Manufacturing" course designed to educate manufacturing employees on how to foster a respectful and inclusive work environment.
Languages Icon English (US)
Duration Icon 5 Minutes
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