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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Customer Service Episode 3: Little Things Matter

Sweeping changes and flashy re-designs might get all the attention, but small improvements to customer service can make just as big an impact.
Languages Icon English (US)
Duration Icon 2 Minutes

Customer Service Episode 4: Your Wait Time is Approximately – Forever

In this video you'll discover a fantastic way to irritate every existing and potential customer you have.
Languages Icon English (US)
Duration Icon 2 Minutes

Customer Service Episode 6: A Playful Way to Annoy Your Customers

Some people ask, Can I help you? Others ask, What can I do to avoid helping you? This video will illustrate why the first approach is better. Which you might think is obvious.
Languages Icon English (US)
Duration Icon 2 Minutes

Customer Service Episode 8: Follow Every Rule

Your business has established policies for good reasons. But what happens when you never think outside the box? This video will show you that sometimes, the exception is more important than the rule. Updated in 2021.
Languages Icon English (US)
Duration Icon 2 Minutes

Customer Service Episode 9: Using Proper English and Grammar Can Only Hurt Your Career

This tongue-in-cheek video illustrates the potential dangers of improper, overly casual, or inappropriate speech when dealing with customers. Updated in 2021. This content is also translated in Spanish.
Languages Icon English (US)
Duration Icon 2 Minutes

Email Matters: Introduction

This video is an overview of this series and shows when to yield to existing organizational policy.
Languages Icon English (US)
Duration Icon 2 Minutes

Shifting Years: Seeing Our Differences as Strengths

Discover how differences between generations can be an asset.
Languages Icon English (US)
Duration Icon 2 Minutes

Shifting Years: Shifting Your Perception

What are your assumptions about the different generations? Discover a new perspective that will change your views of generations.
Languages Icon English (US)
Duration Icon 2 Minutes

Culture of Civility: Anti-Harassment Best Practices (CA)

Welcome to the "Culture of Civility: Anti-Harassment Best Practices (CA)" video lesson intended to explain habits you can incorporate into your daily routine to help foster an ethical work culture.
Languages Icon English (US)
Duration Icon 3 Minutes

Culture of Civility: Harassment Red Flags (CA)

Welcome to the "Culture of Civility: Harassment Red Flags (CA)" video lesson meant to explain what behaviors to be on the lookout for that could be warning signs of harassment.
Languages Icon English (US)
Duration Icon 3 Minutes

Culture of Civility: Harassment Red Flags (NY)

Welcome to the "Culture of Civility: Harassment Red Flags (NY)" video lesson meant to explain what behaviors to be on the lookout for that could be warning signs of harassment.
Languages Icon English (US)
Duration Icon 3 Minutes

Culture of Civility: Anti-Harassment Best Practices (NY)

Welcome to the "Culture of Civility: Anti-Harassment Best Practices (NY)" video lesson intended to explain habits you can incorporate into your daily routine to help foster an ethical work culture.
Languages Icon English (US)
Duration Icon 3 Minutes

Interviewing Skills: Things to Avoid in Any Interview

Languages Icon English (US)
Duration Icon 3 Minutes

Hand and Power Tool Safety in Construction Environments: Personal Protective Equipment (PPE)

Languages Icon English (US)
Duration Icon 3 Minutes

Hand and Power Tool Safety in Healthcare Environments… for Office and Facilities Personnel: Personal Protective Equipment (PPE)

Languages Icon English (US)
Duration Icon 3 Minutes

Hand and Power Tool Safety in Healthcare Environments… for Office and Facilities Personnel: Using Electric Power Tools Safely

Languages Icon English (US)
Duration Icon 3 Minutes

Hand and Power Tool Safety in Industrial Environments: Personal Protective Equipment (PPE)

Languages Icon English (US)
Duration Icon 3 Minutes

Hand and Power Tool Safety in Transportation and Warehouse Environments: Personal Protective Equipment (PPE)

Languages Icon English (US)
Duration Icon 3 Minutes

Confined Space Entry – Preparing for Entry: Permit-Required Confined Space Hazards

Languages Icon English (US)
Duration Icon 3 Minutes

Confined Space Entry – Preparing for Entry: The Entry Permit

Languages Icon English (US)
Duration Icon 3 Minutes

Conducting Exceptional Interviews: How to Rate Candidates

Ranking candidates against one another can be difficult, but not after watching this video! Here we will discuss the importance of establishing a rubric and sticking to it.
Languages Icon English (US)
Duration Icon 3 Minutes

Hand, Wrist and Finger Safety: Safe Work Practices

Inspect work areas and use safe practices to protect hands, wrists, and fingers.
Languages Icon English (US)
Duration Icon 3 Minutes

Hand, Wrist and Finger Safety: Preparing to Work with Your Hands

Prepare mentally, physically, and environmentally to work safely with your hands.
Languages Icon English (US)
Duration Icon 3 Minutes

Culture of Civility: Anti-Harassment Best Practices

Welcome to the "Culture of Civility: Anti-Harassment Best Practices" video lesson intended to explain habits you can incorporate into your daily routine to help foster an ethical work culture.
Languages Icon English (US)
Duration Icon 3 Minutes
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