TRAINING COURSE CATALOG

How to Quickly Calm an Angry Person

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations.

English (US)

2 Minutes

How to Support Employee Development

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations.

English (US)

2 Minutes

Customer Service: Are You With Me?

A recorded phone conversation demonstrates how frustrating it is for customers when reps just don't listen. A simple solution is presented: listen, understand, and confirm.

English (US)

2 Minutes

Customer Service: Cutting Corners

We will see how taking shortcuts, a video in which a delivery man throws a package over a fence, becomes a harmful viral video. Next, we will see another delivery man who offers exceptional service and gets excellent opinions.

English (US)

2 Minutes

Customer Service: I’m Right, You’re Wrong

A phone rep -- determined to show he's right and the customer is wrong -- gets a bad review on a blog. In contrast, focusing on solving the customer's problem leads to positive feedback.

English (US)

2 Minutes

Customer Service: It’s Not My Problem

Watch a customer rant online after getting the runaround from a service rep. She just keeps getting transferred. Finally, one rep takes on the problem and gets a glowing review.

English (US)

2 Minutes

Leadership: Challenge the Status Quo

See how challenging the status quo is critical for success. A leader's willingness to abandon traditional methods leads to new and better ways of working. This content is also translated in Spanish.

English (US)

2 Minutes

Leadership: Employees Respect Competence

Watch how a demonstrably competent leader gains enthusiastic support from her employees. In contrast, the incompetent leader loses the ability to lead. This content is also translated in Spanish.

English (US)

2 Minutes

Leadership: Set an Outstanding Example

See how important it is to lead by example. A leader's behavior, good or bad, is emulated by his employees. What you do is even more important than what you say. This content is also translated in Spanish.

English (US)

2 Minutes

Leadership: Show Appreciation

See how expressing appreciation for a person's hard work has an energizing effect. In contrast, ignoring accomplishments and just criticizing is guaranteed to demoralize. This content is also translated in Spanish.

English (US)

2 Minutes

Leadership: Support Autonomy

Watch how autonomy -- giving people more control over their work -- leads to more productive, invested employees. Micromanaging, in contrast, stifles work flow and creativity. This content is also translated in Spanish.

English (US)

2 Minutes

Leadership: Tell The Truth

See the positive effects of simply telling the truth, instead of withholding information. Keeping people in the loop makes them much more willing to help solve problems. This content is also translated in Spanish.

English (US)

2 Minutes

Professional Behavior: Inappropriate Comment or Sexual Harassment?

This is a branching scene that takes place in a corporate conference room before a weekly team meeting. An employee and friend, Brian, comments on another female employee's sweater. Now Catherine must decide how to address the situation.

English (US)

2 Minutes

Professional Behavior: Inappropriate Comments in a Team Meeting

This is a branching scene that takes place in a corporate conference room during a team meeting. One of the male employees makes an inappropriate comment to a female employee.

English (US)

2 Minutes

Professional Development: Being Prepared 2

This is a branching scene that takes place on Bruce Baxter's farm. He is acquiring a certification that he thinks will help him grow his business and has scheduled the required audit. He now has to prepare for the inspector's appointment.

English (US)

2 Minutes

Small Business: Planning to Grow Your Business

This is a branching scene that takes place on Bruce Baxter's farm. He is considering acquiring a certification that he thinks will help him grow his business, but he's also heading into the busiest time of his year.

English (US)

2 Minutes

Small Business: Risk and Reward

This is a branching scene about Candice Howard, who along with her husband runs a family owned small business (a produce farm). These clips cover her deliberations concerning a new focus for the business.

English (US)

2 Minutes

How to Start a Conversation With a Stranger

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations.

English (US)

2 Minutes

Collaborative Space Etiquette (Part 4 of 4): Courtesy Issues

This video will help you become a halfway decent person that your open office colleagues won't hate being around. We'll talk about the importance of personal space, allowing others to work, and also not unleashing a string of ill-tempered cursing.

English (US)

2 Minutes

Collaborative Space Etiquette (Part 2 of 4): Food Issues

This video will remind you that eating is important if you don't want to starve to death. However, all food is not equal, which means there are some types you should probably keep out of the office.

English (US)

2 Minutes

The Energy Bus: Drive With Purpose

The ninth rule of the Energy Bus shows you how to find passion through short-term and long-term goals to stay strong!.

English (US)

2 Minutes

The Energy Bus: Love Your Passengers

Rule number eight is about how to show care and appreciation for others in a workplace setting.

English (US)

2 Minutes

Customer Service Episode 1: A Tale of Two Businesses

This short, amazing video will show you the difference between focusing on your customers and focusing on your bottom line.

English (US)

2 Minutes

Customer Service Episode 2: Pay Attention to Your Environment

The best business in the world won't succeed if nobody wants to visit it. This video focuses on the importance of your physical (and virtual) environment.

English (US)

2 Minutes