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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Sales Training

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Concierge Best Practices

Languages Icon German
Duration Icon 10 Minutes

Complaint Handling

Languages Icon Spanish (Latin American)
Duration Icon 10 Minutes

Complaints Handling

Languages Icon German
Duration Icon 10 Minutes

Telephone Etiquette

Every time you make or receive a call at work the conversation you have with customers will shape their entire perception of your company. This course can help to ensure your Telephone Etiquette is up to the task.
Languages Icon English (UK)
Duration Icon 10 Minutes

Complaint Handling

This course will give you the real-world tools, which if used correctly, will empower you to be brilliant at handling complaints. 
Languages Icon English (US)
Duration Icon 10 Minutes

Customer Loyalty

This is a short course full of stories, advice and simple steps that you can take to turn your customers into loyal fans.
Languages Icon English (US)
Duration Icon 10 Minutes

Introduction to Key Account Management

This course is an introduction to everything you need to know about key account management giving you the basic knowledge of what it is and the impact it can have within a business.
Languages Icon English (UK)
Duration Icon 5 Minutes

Key Account Management in your Business

This course looks at how key account management can impact the success of a business and offers tips and advice to ease the process of implementing it into your organization.
Languages Icon English (UK)
Duration Icon 5 Minutes

Cultural Awareness in Hospitality

To put it simply, every customer you meet is different. They each have their own certain views, preferences and expectations. This is because every person is a product of their culture and it informs how they think, feel and interact with the world.
Languages Icon English (US)
Duration Icon 10 Minutes

Upselling in Hospitality

Upselling can be thought of as a tricky proposition in hospitality, especially when you think of sales as being a pushy hard sell.It doesn't need to be though.
Languages Icon English (UK)
Duration Icon 10 Minutes

What Makes a Key Account Manager

This course looks at the role key accounts play in the success of a business and uncovers the main characteristics of an effective key account manager. 
Languages Icon English (UK)
Duration Icon 5 Minutes

Promote your Service Value

What is service value? Well, if you’re a business and you don’t know your own – you need this course! 
Languages Icon English (UK)
Duration Icon 10 Minutes

Soft Selling in Hospitality

Nobody wants a pushy salesperson bothering them as they sit down for a delicious meal or checking in to a hotel to relax.
Languages Icon English (UK)
Duration Icon 10 Minutes

Data Subject Access Requests

This course will help you to understand the legal requirements of Data Subject Access Requests (DSAR) under the General Data Protection Regulation (GDPR), in both the UK and EU forms.
Languages Icon English (UK)
Duration Icon 20 Minutes

Financial Sanctions

Financial sanctions save lives by starving terrorists and others of funds and resources. This course explains how UK financial sanctions work, whom they apply to, government agencies that enact sanctions, and consequences for breaching sanctions. 
Languages Icon English (UK)
Duration Icon 25 Minutes

HIPAA Privacy and Security Basics

Learn the basics of the Health Insurance Portability and Accountability Act (HIPAA) and how to comply with the privacy, security, information blocking, and breach notification rules to avoid security breaches and fines. 
Languages Icon English (US)
Duration Icon 10 Minutes

HIPAA Privacy and Security Basics

N/A
Languages Icon Spanish (Latin American)
Duration Icon 10 Minutes

Communicating Effectively

Languages Icon German
Duration Icon 20 Minutes

Communicating Effectively

Languages Icon Spanish (Latin American)
Duration Icon 20 Minutes

Conflict Management

Languages Icon French (FR)
Duration Icon 15 Minutes

Communicating Effectively

Languages Icon French (FR)
Duration Icon 30 Minutes

Being Assertive In The Right Way

Languages Icon French (FR)
Duration Icon 30 Minutes

Managing Stress

Languages Icon French (FR)
Duration Icon 30 Minutes

Be Assertive in the Right Way

Languages Icon German
Duration Icon 30 Minutes
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