TRAINING COURSE CATALOG

Leading Learning – The Customer Journey

The Customer Journey refers to a path of touch points followed by the customer before making a purchase decision. Reducing your customer's effort through their journey and delivering high quality of services, you’ll deliver value at each interaction.

Korean

20 Minutes

Leading Learning – The Customer Journey

The Customer Journey refers to a path of touch points followed by the customer before making a purchase decision. Reducing your customer's effort through their journey and delivering high quality of services, you’ll deliver value at each interaction.

Portuguese (BR)

20 Minutes

Leading Learning – Tackling Unconscious Bias

We may not want to admit it, but unconscious biases influence a vast majority of our decisions.   But can we prevent unconscious bias? This course looks at how to tackle unconscious bias at work.  

Korean

20 Minutes

Leading Learning – Anti-Money Laundering Awareness

Money laundering is a complex and widespread crime. Did you know you play a critical role in your organization’s anti-money laundering compliance program?

English (US)

20 Minutes

Leading Learning – Anti-Money Laundering Awareness

Money laundering is a complex and widespread crime. Did you know you play a critical role in your organization’s anti-money laundering compliance program?

Korean

20 Minutes

Leading Learning – Anti-Bribery and Corruption

Is your organization managing the risks of bribery and corruption? Make sure your employees can spot the signs of corruption and know how to prevent bribery in their day-to-day work. 

English (US)

20 Minutes

Leading Learning – Anti-Bribery and Corruption

Is your organization managing the risks of bribery and corruption? Make sure your employees can spot the signs of corruption and know how to prevent bribery in their day-to-day work. 

Korean

20 Minutes

Leading Learning – Consumer Protection

When someone buys a product or service, they should get what they paid for and be offered effective solutions if something goes wrong. Ensure your business is actively protecting consumers rights in their day-to-day business dealings.

English (US)

20 Minutes

Leading Learning – Consumer Protection

When someone buys a product or service, they should get what they paid for and be offered effective solutions if something goes wrong. Ensure your business is actively protecting consumers rights in their day-to-day business dealings.

Korean

20 Minutes

Leading Learning – Tackling Unconscious Bias

We may not want to admit it, but unconscious biases influence a vast majority of our decisions.   But can we prevent unconscious bias? This course looks at how to tackle unconscious bias at work.  

Portuguese (BR)

20 Minutes

Leading Learning – Anti-Money Laundering Awareness

Money laundering is a complex and widespread crime. Did you know you play a critical role in your organization’s anti-money laundering compliance program?

Portuguese (BR)

20 Minutes

Leading Learning – Anti-Bribery and Corruption

Is your organization managing the risks of bribery and corruption? Make sure your employees can spot the signs of corruption and know how to prevent bribery in their day-to-day work. 

Portuguese (BR)

20 Minutes

Inclusive Behaviors – Active Listening

Active listening plays a crucial role in fostering an inclusive and supportive workplace culture. Learn ways to be better at active listening, all while reflecting on your own active listening skills. 

English (US)

20 Minutes

Inclusive Behaviors – Welcoming Different Perspectives

No doubt you’ll come across co-workers you just don’t get along with, no matter how hard you try. Learn ways to start welcoming different perspectives and become more open to other people’s views and opinions.  

English (US)

20 Minutes

Marketing Strategies that Drive Effectiveness

Understanding of how to think strategically to develop, measure and promote a marketing plan, helps you bridge the gap between activities and results. 

English (US)

20 Minutes

Assess and Learn – Information Privacy

Don’t be the individual or organization responsible for a privacy breach. Understand your obligations under PIPEDA, the Personal Information Protection and Electronic Documents Act, and substantially similar legislation in Alberta, British Columbia and Quebec. 

English (CA)

20 Minutes

Compliance Essentials – Information Privacy

Get to know your organization’s information privacy requirements under PIPEDA, the Personal Information Protection and Electronic Documents Act, and substantially similar legislation in Alberta, British Columbia and Quebec.  

English (CA)

20 Minutes

EU AI Act Essentials for AI Providers and Deployers

AI has many benefits, but ethical considerations become paramount as it advances. This is why we have the EU Artificial Intelligence (AI) Act. This course targets those who provide, deploy, and import AI systems.

English (UK)

20 Minutes

Assess and Learn – EU General Data Protection Regulation (GDPR)

This adaptive GDPR refresher identifies learners’ knowledge gaps and delivers only the content they need. Learn how to protect personal data, avoid violations, and stay compliant with EU GDPR requirements, wherever your organization operates. 

English (UK)

20 Minutes

Brexit – What it Means for my Business

This course will explain to learners the basics regarding the United Kingdom’s withdrawal from the European Union, the changes it will bring to their jobs and their company, and how everyone will need to adapt. 

English (UK)

20 Minutes

Export Controls

Everyone who works for US organizations that transport goods abroad should know the regulations governing exports. This course will explain what exports are, the rules, how export agencies and licenses work, and how to stay compliant. 

English (US)

20 Minutes

Leading Learning – Tackling Unconscious Bias

We may not want to admit it, but unconscious biases influence a vast majority of our decisions.   But can we prevent unconscious bias? This course looks at how to tackle unconscious bias at work.  

English (US)

20 Minutes

Compliance Essentials – Equity and Diversity in the Workplace

When your organization values inclusion, it values its people. And when people feel valued, they’re more engaged, more productive and less distracted. But being fair and equitable is more than just good business practice, it’s the law.  

English (CA)

20 Minutes

Equity and Diversity for Managers

This course uses a hypothetical workplace scenario to explore what happens when managers make workplace decisions based on employees’ personal characteristics instead of merit. See how this isn’t just bad business practice, it’s also against the law. 

English (CA)

20 Minutes