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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Powerful, Professional Presentations: Perfect and Deliver

Welcome to the "Expert Insights: Powerful, Professional Presentations: Perfect and Deliver" lesson, which will go over how to bring all of your presentation skills together, to help you solidify and present your presentation.
Languages Icon English (US)
Duration Icon 11 Minutes

Powerful, Professional Presentations: Speak About What You Know

Welcome to the "Expert Insights: Powerful, Professional Presentations: Speak About What You Know" lesson, which will go over how you can inspire an audience by including your own personal stories, memories, and inspirations.
Languages Icon English (US)
Duration Icon 9 Minutes

Powerful, Professional Presentations: Speech Structure Frees You to Be Creative

Welcome to the "Expert Insights: Powerful, Professional Presentations: Speech Structure Frees You to Be Creative" lesson, which will go over the Fripp process and speech structure for creating organized presentations.
Languages Icon English (US)
Duration Icon 12 Minutes

Powerful, Professional Presentations: Your First Thirty Seconds

Welcome to the "Expert Insights: Powerful, Professional Presentations: Your First Thirty Seconds" lesson, which will go over the dos and don'ts for opening presentations.
Languages Icon English (US)
Duration Icon 9 Minutes

DA-100: Microsoft Power BI (Part 1 of 6): Get Started with a Project

This introductory course in Power BI provides a comprehensive overview of the platform and guides students through foundational skills essential for data analysts.
Languages Icon English (US)
Duration Icon 52 Minutes

DA-100: Microsoft Power BI (Part 2 of 6): Data Transformation

This course delves into Power BI's Query Editor and advanced data transformations, preparing students for the DA-100 Exam and data analyst roles.
Languages Icon English (US)
Duration Icon 268 Minutes

DA-100: Microsoft Power BI (Part 3 of 6): Visualization and Power BI and Python

This course, part of the Power BI series, teaches advanced data visualization and Python integration in Power BI for data analysts.
Languages Icon English (US)
Duration Icon 245 Minutes

DA-100: Microsoft Power BI (Part 4 of 6): DAX

This course introduces Data Analysis Expressions (DAX), a language vital for data modeling and analytics.
Languages Icon English (US)
Duration Icon 168 Minutes

DA-100: Microsoft Power BI (Part 5 of 6): Visualize Effectively

This advanced data science course emphasizes effective storytelling with data and the use of alternative data sources.
Languages Icon English (US)
Duration Icon 140 Minutes

Handling Angry Customers: Ending an Interaction Safely

Welcome to the Handling Angry Customers: Ending an Interaction Safely" video lesson intended to help customer service representatives know how to act when a customer continues to act abusive despite going through the proper steps to deescalate.
Languages Icon English (US)
Duration Icon 5 Minutes

Handling Angry Customers: Following Up

Welcome to the Handling Angry Customers: Following Up" video lesson intended to help customer service representatives know how to follow up with customers after an interaction.
Languages Icon English (US)
Duration Icon 5 Minutes

Handling Angry Customers: Offering a Solution

Welcome to the Handling Angry Customers: Offering a Solution" video lesson intended to help customer service representatives offer solutions for angry customers' issues.
Languages Icon English (US)
Duration Icon 5 Minutes

Handling Angry Customers: Putting It Into Practice

Welcome to the Handling Angry Customers: Putting It Into Practice" video lesson intended to help customer service representatives handle angry customers by giving an example of a phone call where a representative stays professional.
Languages Icon English (US)
Duration Icon 6 Minutes

Handling Angry Customers: Reassuring the Customer You’re Here to Help

Welcome to the Handling Angry Customers: Reassuring the Customer You're Here to Help" video lesson intended to help customer service representatives reassure a customer that their problem will be taken care of.
Languages Icon English (US)
Duration Icon 5 Minutes

Handling Angry Customers: Using the Power of Empathy

Welcome to the Handling Angry Customers: Using the Power of Empathy" video lesson intended to help customer service representatives show empathy to angry or frustrated customers.
Languages Icon English (US)
Duration Icon 6 Minutes

Overcoming Impostor Syndrome

Welcome to the "Overcoming Impostor Syndrome" video lesson created to educate viewers on the realities of impostor syndrome, its impact on workers, and how it can be overcome.
Languages Icon English (US)
Duration Icon 7 Minutes

Powerful, Professional Presentations: Begin with the Not-So-Basic Basics

Welcome to the "Expert Insights: Powerful, Professional Presentations: Begin with the Not-So-Basic Basics" lesson, which will go over how you can refine your presentation skills by understanding the three parts of every presentation.
Languages Icon English (US)
Duration Icon 8 Minutes

Powerful, Professional Presentations: Connect to Your Audience

Welcome to the "Expert Insights: Powerful, Professional Presentations: Connect to Your Audience" lesson, which will go over how building a connection with your audience is a powerful tool for delivering professional and impactful presentations.
Languages Icon English (US)
Duration Icon 8 Minutes

Powerful, Professional Presentations: Introduction

Welcome to the "Expert Insights: Powerful, Professional Presentations: Introduction" lesson, which will begin introducing you to the upcoming seven lessons on building, perfecting, and delivering your presentation skills.
Languages Icon English (US)
Duration Icon 6 Minutes

5 Tips for Giving Feedback to Peers

Welcome to the 5 Tips for Giving Feedback to Peers video lesson intended to help team members deliver feedback in an effective way to their peers or team members on the same level.
Languages Icon English (US)
Duration Icon 6 Minutes

Customer Service Pro Tips

Welcome to the "Customer Service Pro Tips" video course created to help customer service workers put their best foot forward and keep customers coming back.
Languages Icon English (US)
Duration Icon 30 Minutes

Customer Service Pro Tips: Analyzing the Customer Experience

Welcome to the "Customer Service Pro Tips: Analyzing the Customer Experience" video lesson intended to explore three tools that can help viewers better understand and serve their customers.
Languages Icon English (US)
Duration Icon 6 Minutes

Customer Service Pro Tips: Building Relationships that Last

Welcome to the "Customer Service Pro Tips: Building Relationships that Last" video lesson created to help service agents set themselves apart from the competition through their customer relationships.
Languages Icon English (US)
Duration Icon 8 Minutes

Customer Service Pro Tips: Going Above and Beyond

Welcome to the "Customer Service Pro Tips: Going Above and Beyond" video lesson created to show viewers that surpassing customer expectations is a surefire way to impress and leave them wanting more.
Languages Icon English (US)
Duration Icon 5 Minutes
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