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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Customer Service Pro Tips: Lights! Camera! Stellar Service!

Welcome to the "Customer Service Pro Tips: Lights! Camera! Stellar Service!" video lesson created to show viewers that becoming a character and utilizing acting principles are great ways to deliver stellar customer service.
Languages Icon English (US)
Duration Icon 6 Minutes

Customer Service Pro Tips: Self-Care for Sustainable Service

Welcome to the "Customer Service Pro Tips: Self-Care for Sustainable Service" video lesson intended to help viewers understand that they can't take care of others if they aren't taking care of themselves.
Languages Icon English (US)
Duration Icon 5 Minutes

Expert Insights: Powerful, Professional Presentations with Patricia Fripp

Expert Insights: Powerful, Professional Presentations with Patricia Fripp equips participants with essential skills to craft and deliver compelling presentations.
Languages Icon English (US)
Duration Icon 75 Minutes

Handling Angry Customers

Welcome to the "Handling Angry Customers" video course intended to teach customer service representatives the tips and tricks of navigating interactions with angry or irate customers.
Languages Icon English (US)
Duration Icon 40 Minutes

Handling Angry Customers: Assessing the Situation

Welcome to the Handling Angry Customers: Assessing the Situation video lesson intended to help customer service representatives start an interaction with someone who is upset on the right foot.
Languages Icon English (US)
Duration Icon 8 Minutes

SC-900: Security, Compliance and Identity (Part 3 of 4): Security Solutions

This certification course is intended for those seeking foundational knowledge in security, compliance, and identity (SCI) across Microsoft cloud services.
Languages Icon English (US)
Duration Icon 126 Minutes

SC-900: Security, Compliance and Identity (Part 4 of 4): Compliance Solutions

This certification course is designed for individuals seeking foundational knowledge of security, compliance, and identity (SCI) in Microsoft's cloud ecosystem.
Languages Icon English (US)
Duration Icon 119 Minutes

Amplification: Promoting Women’s Voices at Work

Welcome to "Amplification: Promoting Women's Voices at Work," a video lesson created to ensure everyone has an equally strong voice in the workplace. In this lesson, you'll learn what amplification is and how it was developed.
Languages Icon English (US)
Duration Icon 7 Minutes

Workplace Mental Health (Manufacturing)

This course explores strategies for fostering an organizational culture that supports mental health in manufacturing environments.
Languages Icon English (US)
Duration Icon 49 Minutes

Workplace Mental Health: Coping Strategies (Manufacturing)

Welcome to the "Workplace Mental Health: Coping Strategies (Manufacturing Version)" lesson intended to supply learners with tools for appropriately dealing with their mental health challenges.
Languages Icon English (US)
Duration Icon 9 Minutes

Workplace Mental Health: Crisis Intervention (Manufacturing)

Welcome to the "Workplace Mental Health: Crisis Intervention (Manufacturing Version)" lesson meant to provide basic tips for dealing with crisis situations at work.
Languages Icon English (US)
Duration Icon 8 Minutes

Workplace Mental Health: Cultural Best Practices (Manufacturing)

Welcome to the "Workplace Mental Health: Cultural Best Practices (Manufacturing Version)" lesson meant to teach learners how to establish a healthy and supportive workplace.
Languages Icon English (US)
Duration Icon 10 Minutes

Workplace Mental Health: Introduction (Manufacturing)

Welcome to the "Workplace Mental Health: Introduction (Manufacturing Version)" lesson intended to provide basic information regarding mental illness and its impact on the workplace.
Languages Icon English (US)
Duration Icon 7 Minutes

Workplace Mental Health: Risk Factors (Manufacturing)

Welcome to the "Workplace Mental Health: Risk Factors (Manufacturing Version)" lesson intended to point out workplace conditions that increase employees' risk of developing mental health problems.
Languages Icon English (US)
Duration Icon 8 Minutes

Workplace Mental Health: Warning Signs (Manufacturing)

Welcome to the "Workplace Mental Health: Warning Signs (Manufacturing Version)" lesson meant to help learners notice when their coworkers are dealing with mental illness.
Languages Icon English (US)
Duration Icon 7 Minutes

Why Meditate?

Learn how you can revitalize your energy with stress-reducing meditation practices and tips on how to be more mindful of your body, mind, and surroundings through this series of engaging and informational micro-videos.
Languages Icon English (US)
Duration Icon 4 Minutes

Pulling Your Weight on a Team

Welcome to "Pulling Your Weight on a Team," a video lesson devoted to helping you do your part as a team member.
Languages Icon English (US)
Duration Icon 7 Minutes

The Do’s and Don’ts of Being a Team Player

Welcome to the "Do's and Don'ts of Being a Team Player" video lesson meant to help you be a true asset to your team.
Languages Icon English (US)
Duration Icon 7 Minutes

Romantic Relationships Between Supervisors and Employees

Welcome to the Romantic Relationships Between Supervisors and Employees video lesson intended to teach learners the various issues that can arise for an organization when supervisors and employees are in a romantic relationship and more.
Languages Icon English (US)
Duration Icon 9 Minutes

Creating a Social Media Disciplinary Policy

Welcome to the "Creating a Social Media Disciplinary Policy" video lesson intended to help employers develop sound policies on social media usage without infringing on employee rights.
Languages Icon English (US)
Duration Icon 8 Minutes

The SCARF Model: A Tool for Understanding Yourself and Others

Welcome to "The SCARF Model: A Tool for Understanding Yourself and Others"! This video lesson is all about the SCARF model, which suggests that people's behavior is motivated by a desire to avoid social threats and gain social rewards.
Languages Icon English (US)
Duration Icon 11 Minutes

Medical Fraud, Waste, and Abuse

Welcome to the "Medical Fraud, Waste, and Abuse video lesson meant to educate those working in roles pertaining to Medicare Parts C and D on how to be compliant with federal healthcare laws and regulations.
Languages Icon English (US)
Duration Icon 18 Minutes

HR Law: Pregnancy Discrimination Act (PDA)

Welcome to "HR Law: Pregnancy Discrimination Act (PDA)," a video lesson devoted to outlining this important legislation that expands Title VII's definition of sex discrimination to encompass pregnancy, childbirth, and related medical conditions.
Languages Icon English (US)
Duration Icon 12 Minutes

SC-900: Security, Compliance and Identity (Part 1 of 4): Concepts, Compliance and Identity

This certification course is designed for individuals seeking foundational knowledge in security, compliance, and identity (SCI) as they relate to cloud-based and Microsoft services.
Languages Icon English (US)
Duration Icon 43 Minutes
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