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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Handling Angry Customers: Offering a Solution

Welcome to the Handling Angry Customers: Offering a Solution" video lesson intended to help customer service representatives offer solutions for angry customers' issues.
Languages Icon English (US)
Duration Icon 5 Minutes

Handling Angry Customers: Putting It Into Practice

Welcome to the Handling Angry Customers: Putting It Into Practice" video lesson intended to help customer service representatives handle angry customers by giving an example of a phone call where a representative stays professional.
Languages Icon English (US)
Duration Icon 6 Minutes

Handling Angry Customers: Reassuring the Customer You’re Here to Help

Welcome to the Handling Angry Customers: Reassuring the Customer You're Here to Help" video lesson intended to help customer service representatives reassure a customer that their problem will be taken care of.
Languages Icon English (US)
Duration Icon 5 Minutes

Handling Angry Customers: Using the Power of Empathy

Welcome to the Handling Angry Customers: Using the Power of Empathy" video lesson intended to help customer service representatives show empathy to angry or frustrated customers.
Languages Icon English (US)
Duration Icon 6 Minutes

Overcoming Impostor Syndrome

Welcome to the "Overcoming Impostor Syndrome" video lesson created to educate viewers on the realities of impostor syndrome, its impact on workers, and how it can be overcome.
Languages Icon English (US)
Duration Icon 7 Minutes

Powerful, Professional Presentations: Begin with the Not-So-Basic Basics

Welcome to the "Expert Insights: Powerful, Professional Presentations: Begin with the Not-So-Basic Basics" lesson, which will go over how you can refine your presentation skills by understanding the three parts of every presentation.
Languages Icon English (US)
Duration Icon 8 Minutes

Powerful, Professional Presentations: Connect to Your Audience

Welcome to the "Expert Insights: Powerful, Professional Presentations: Connect to Your Audience" lesson, which will go over how building a connection with your audience is a powerful tool for delivering professional and impactful presentations.
Languages Icon English (US)
Duration Icon 8 Minutes

Powerful, Professional Presentations: Introduction

Welcome to the "Expert Insights: Powerful, Professional Presentations: Introduction" lesson, which will begin introducing you to the upcoming seven lessons on building, perfecting, and delivering your presentation skills.
Languages Icon English (US)
Duration Icon 6 Minutes

Powerful, Professional Presentations: Never Underestimate the Importance of a Good Story

Welcome to the "Expert Insights: Powerful, Professional Presentations: Never Underestimate the Importance of a Good Story" lesson, which will go over how to properly incorporate stories into your presentations to make them more memorable.
Languages Icon English (US)
Duration Icon 12 Minutes

Powerful, Professional Presentations: Perfect and Deliver

Welcome to the "Expert Insights: Powerful, Professional Presentations: Perfect and Deliver" lesson, which will go over how to bring all of your presentation skills together, to help you solidify and present your presentation.
Languages Icon English (US)
Duration Icon 11 Minutes

Customer Service Pro Tips: Analyzing the Customer Experience

Welcome to the "Customer Service Pro Tips: Analyzing the Customer Experience" video lesson intended to explore three tools that can help viewers better understand and serve their customers.
Languages Icon English (US)
Duration Icon 6 Minutes

Customer Service Pro Tips: Building Relationships that Last

Welcome to the "Customer Service Pro Tips: Building Relationships that Last" video lesson created to help service agents set themselves apart from the competition through their customer relationships.
Languages Icon English (US)
Duration Icon 8 Minutes

Customer Service Pro Tips: Going Above and Beyond

Welcome to the "Customer Service Pro Tips: Going Above and Beyond" video lesson created to show viewers that surpassing customer expectations is a surefire way to impress and leave them wanting more.
Languages Icon English (US)
Duration Icon 5 Minutes

Customer Service Pro Tips: Lights! Camera! Stellar Service!

Welcome to the "Customer Service Pro Tips: Lights! Camera! Stellar Service!" video lesson created to show viewers that becoming a character and utilizing acting principles are great ways to deliver stellar customer service.
Languages Icon English (US)
Duration Icon 6 Minutes

Customer Service Pro Tips: Self-Care for Sustainable Service

Welcome to the "Customer Service Pro Tips: Self-Care for Sustainable Service" video lesson intended to help viewers understand that they can't take care of others if they aren't taking care of themselves.
Languages Icon English (US)
Duration Icon 5 Minutes

Expert Insights: Powerful, Professional Presentations with Patricia Fripp

Expert Insights: Powerful, Professional Presentations with Patricia Fripp equips participants with essential skills to craft and deliver compelling presentations.
Languages Icon English (US)
Duration Icon 75 Minutes

Handling Angry Customers

Welcome to the "Handling Angry Customers" video course intended to teach customer service representatives the tips and tricks of navigating interactions with angry or irate customers.
Languages Icon English (US)
Duration Icon 40 Minutes

Handling Angry Customers: Assessing the Situation

Welcome to the Handling Angry Customers: Assessing the Situation video lesson intended to help customer service representatives start an interaction with someone who is upset on the right foot.
Languages Icon English (US)
Duration Icon 8 Minutes

Handling Angry Customers: Ending an Interaction Safely

Welcome to the Handling Angry Customers: Ending an Interaction Safely" video lesson intended to help customer service representatives know how to act when a customer continues to act abusive despite going through the proper steps to deescalate.
Languages Icon English (US)
Duration Icon 5 Minutes

Handling Angry Customers: Following Up

Welcome to the Handling Angry Customers: Following Up" video lesson intended to help customer service representatives know how to follow up with customers after an interaction.
Languages Icon English (US)
Duration Icon 5 Minutes

Amplification: Promoting Women’s Voices at Work

Welcome to "Amplification: Promoting Women's Voices at Work," a video lesson created to ensure everyone has an equally strong voice in the workplace. In this lesson, you'll learn what amplification is and how it was developed.
Languages Icon English (US)
Duration Icon 7 Minutes

Workplace Mental Health (Manufacturing)

This course explores strategies for fostering an organizational culture that supports mental health in manufacturing environments.
Languages Icon English (US)
Duration Icon 49 Minutes

Workplace Mental Health: Coping Strategies (Manufacturing)

Welcome to the "Workplace Mental Health: Coping Strategies (Manufacturing Version)" lesson intended to supply learners with tools for appropriately dealing with their mental health challenges.
Languages Icon English (US)
Duration Icon 9 Minutes

Workplace Mental Health: Crisis Intervention (Manufacturing)

Welcome to the "Workplace Mental Health: Crisis Intervention (Manufacturing Version)" lesson meant to provide basic tips for dealing with crisis situations at work.
Languages Icon English (US)
Duration Icon 8 Minutes
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