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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Duration

Understanding Cyber Security

Ever clicked on a link that didn’t seem totally safe? This course explains cyber security and the active role that employees play in defending workplaces from cyber threats.
Languages Icon English (UK)
Duration Icon 10 Minutes

Health and Wellbeing in the Workplace

Employee health and well-being has a positive impact on the productivity, performance, and effectiveness of a business.  
Languages Icon English (UK)
Duration Icon 30 Minutes

Customer Expectations

Customer service' is a pretty broad term. What do we actually mean when we say it? Well, generally, we're referring to the experience we are given by a business.
Languages Icon German
Duration Icon 10 Minutes

Concierge – Best Practices

This course is here to give you an idea of what your role is as concierge, the skills you'll need, and how to be as effective as possible.
Languages Icon Spanish (Latin American)
Duration Icon 15 Minutes

Promote your Service Value

What is service value? Well, if you’re a business and you don’t know your own – you need this course! 
Languages Icon German
Duration Icon 10 Minutes

Promote Your Service Value

What is service value? Well, if you’re a business and you don’t know your own – you need this course! 
Languages Icon Spanish (Latin American)
Duration Icon 10 Minutes

Concierge Best Practices

This course is here to give you an idea of what your role is as concierge, the skills you'll need, and how to be as effective as possible.
Languages Icon German
Duration Icon 10 Minutes

Soft Selling in Hospitality

Nobody wants a pushy salesperson bothering them as they sit down for a delicious meal or checking in to a hotel to relax.
Languages Icon German
Duration Icon 5 Minutes

Complaint Handling

This course will give you the real-world tools, which if used correctly, will empower you to be brilliant at handling complaints. 
Languages Icon Spanish (Latin American)
Duration Icon 10 Minutes

Complaints Handling

This course will give you the real-world tools, which if used correctly, will empower you to be brilliant at handling complaints. 
Languages Icon German
Duration Icon 10 Minutes

Telephone Etiquette

Every time you make or receive a call at work the conversation you have with customers will shape their entire perception of your company. This course can help to ensure your Telephone Etiquette is up to the task.
Languages Icon German
Duration Icon 10 Minutes

Telephone Etiquette

Every time you make or receive a call at work the conversation you have with customers will shape their entire perception of your company. This course can help to ensure your Telephone Etiquette is up to the task.
Languages Icon Spanish (Latin American)
Duration Icon 10 Minutes

What Makes a Key Account Manager

This course looks at the role key accounts play in the success of a business and uncovers the main characteristics of an effective key account manager. 
Languages Icon English (UK)
Duration Icon 5 Minutes

Promote your Service Value

What is service value? Well, if you’re a business and you don’t know your own – you need this course! 
Languages Icon English (UK)
Duration Icon 10 Minutes

Soft Selling in Hospitality

Nobody wants a pushy salesperson bothering them as they sit down for a delicious meal or checking in to a hotel to relax.
Languages Icon English (UK)
Duration Icon 10 Minutes

Customer Expectations

Customer service' is a pretty broad term. What do we actually mean when we say it? Well, generally, we're referring to the experience we are given by a business.
Languages Icon English (UK)
Duration Icon 10 Minutes

Hospitality – Food Service Best Practices

Serving means more than just serving food. You’re also there to serve the customer. So, if you're involved in food service – especially as part of the waiting on staff – this course will serve you up some knowledge.
Languages Icon English (UK)
Duration Icon 15 Minutes

Concierge Best Practices

This course is here to give you an idea of what your role is as concierge, the skills you'll need, and how to be as effective as possible.
Languages Icon English (UK)
Duration Icon 10 Minutes

Hospitality – Food Service Best Practice

Serving means more than just serving food. You’re also there to serve the customer. So, if you're involved in food service – especially as part of the waiting on staff – this course will serve you up some knowledge.
Languages Icon Spanish (Latin American)
Duration Icon 10 Minutes

Hospitality – Food Service Best Practice

Serving means more than just serving food. You’re also there to serve the customer. So, if you're involved in food service – especially as part of the waiting on staff – this course will serve you up some knowledge.
Languages Icon German
Duration Icon 10 Minutes

Customer Expectations

Customer service' is a pretty broad term. What do we actually mean when we say it? Well, generally, we're referring to the experience we are given by a business.
Languages Icon Spanish (Latin American)
Duration Icon 10 Minutes

Soft Selling in Hospitality

Nobody wants a pushy salesperson bothering them as they sit down for a delicious meal or checking in to a hotel to relax.
Languages Icon Spanish (Latin American)
Duration Icon 5 Minutes

Customer Service Success

This course has been designed for anyone who wants to improve their customer service skills with confidence and credibility no matter their level of experience. 
Languages Icon English (US)
Duration Icon 10 Minutes

Telephone Etiquette

Every time you make or receive a call at work the conversation you have with customers will shape their entire perception of your company. This course can help to ensure your Telephone Etiquette is up to the task.
Languages Icon English (UK)
Duration Icon 10 Minutes
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