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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Complaint Handling

This course will give you the real-world tools, which if used correctly, will empower you to be brilliant at handling complaints. 
Languages Icon Spanish (Latin American)
Duration Icon 10 Minutes

Complaints Handling

This course will give you the real-world tools, which if used correctly, will empower you to be brilliant at handling complaints. 
Languages Icon German
Duration Icon 10 Minutes

Telephone Etiquette

Every time you make or receive a call at work the conversation you have with customers will shape their entire perception of your company. This course can help to ensure your Telephone Etiquette is up to the task.
Languages Icon German
Duration Icon 10 Minutes

Telephone Etiquette

Every time you make or receive a call at work the conversation you have with customers will shape their entire perception of your company. This course can help to ensure your Telephone Etiquette is up to the task.
Languages Icon Spanish (Latin American)
Duration Icon 10 Minutes

What Makes a Key Account Manager

This course looks at the role key accounts play in the success of a business and uncovers the main characteristics of an effective key account manager. 
Languages Icon English (UK)
Duration Icon 5 Minutes

Promote your Service Value

What is service value? Well, if you’re a business and you don’t know your own – you need this course! 
Languages Icon English (UK)
Duration Icon 10 Minutes

Soft Selling in Hospitality

Nobody wants a pushy salesperson bothering them as they sit down for a delicious meal or checking in to a hotel to relax.
Languages Icon English (UK)
Duration Icon 10 Minutes

Customer Expectations

Customer service' is a pretty broad term. What do we actually mean when we say it? Well, generally, we're referring to the experience we are given by a business.
Languages Icon English (UK)
Duration Icon 10 Minutes

Hospitality – Food Service Best Practices

Serving means more than just serving food. You’re also there to serve the customer. So, if you're involved in food service – especially as part of the waiting on staff – this course will serve you up some knowledge.
Languages Icon English (UK)
Duration Icon 15 Minutes

Concierge Best Practices

This course is here to give you an idea of what your role is as concierge, the skills you'll need, and how to be as effective as possible.
Languages Icon English (UK)
Duration Icon 10 Minutes

Hospitality – Food Service Best Practice

Serving means more than just serving food. You’re also there to serve the customer. So, if you're involved in food service – especially as part of the waiting on staff – this course will serve you up some knowledge.
Languages Icon Spanish (Latin American)
Duration Icon 10 Minutes

Hospitality – Food Service Best Practice

Serving means more than just serving food. You’re also there to serve the customer. So, if you're involved in food service – especially as part of the waiting on staff – this course will serve you up some knowledge.
Languages Icon German
Duration Icon 10 Minutes

Customer Expectations

Customer service' is a pretty broad term. What do we actually mean when we say it? Well, generally, we're referring to the experience we are given by a business.
Languages Icon Spanish (Latin American)
Duration Icon 10 Minutes

Soft Selling in Hospitality

Nobody wants a pushy salesperson bothering them as they sit down for a delicious meal or checking in to a hotel to relax.
Languages Icon Spanish (Latin American)
Duration Icon 5 Minutes

Customer Service Success

This course has been designed for anyone who wants to improve their customer service skills with confidence and credibility no matter their level of experience. 
Languages Icon English (US)
Duration Icon 10 Minutes

Telephone Etiquette

Every time you make or receive a call at work the conversation you have with customers will shape their entire perception of your company. This course can help to ensure your Telephone Etiquette is up to the task.
Languages Icon English (UK)
Duration Icon 10 Minutes

Complaint Handling

This course will give you the real-world tools, which if used correctly, will empower you to be brilliant at handling complaints. 
Languages Icon English (US)
Duration Icon 10 Minutes

Customer Loyalty

This is a short course full of stories, advice and simple steps that you can take to turn your customers into loyal fans.
Languages Icon English (US)
Duration Icon 10 Minutes

Vulnerable Customers

This course explores how companies can adopt policies that help them to interact with and service vulnerable customers. It’ll help learners understand what vulnerability really means, entails, and results in.
Languages Icon English (UK)
Duration Icon 20 Minutes

Introduction to Key Account Management

This course is an introduction to everything you need to know about key account management giving you the basic knowledge of what it is and the impact it can have within a business.
Languages Icon English (UK)
Duration Icon 5 Minutes

Key Account Management in your Business

This course looks at how key account management can impact the success of a business and offers tips and advice to ease the process of implementing it into your organization.
Languages Icon English (UK)
Duration Icon 5 Minutes

Cultural Awareness in Hospitality

To put it simply, every customer you meet is different. They each have their own certain views, preferences and expectations. This is because every person is a product of their culture and it informs how they think, feel and interact with the world.
Languages Icon English (US)
Duration Icon 10 Minutes

Upselling in Hospitality

Upselling can be thought of as a tricky proposition in hospitality, especially when you think of sales as being a pushy hard sell.It doesn't need to be though.
Languages Icon English (UK)
Duration Icon 10 Minutes

Taking Care of Yourself First

This course will come up with ways you can put yourself first, without sacrificing your great level of service.   
Languages Icon English (UK)
Duration Icon 10 Minutes
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