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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Complaint Handling

This course will give you the real-world tools, which if used correctly, will empower you to be brilliant at handling complaints. 
Languages Icon English (US)
Duration Icon 10 Minutes

Customer Loyalty

This is a short course full of stories, advice and simple steps that you can take to turn your customers into loyal fans.
Languages Icon English (US)
Duration Icon 10 Minutes

Vulnerable Customers

This course explores how companies can adopt policies that help them to interact with and service vulnerable customers. It’ll help learners understand what vulnerability really means, entails, and results in.
Languages Icon English (UK)
Duration Icon 20 Minutes

Introduction to Key Account Management

This course is an introduction to everything you need to know about key account management giving you the basic knowledge of what it is and the impact it can have within a business.
Languages Icon English (UK)
Duration Icon 5 Minutes

Key Account Management in your Business

This course looks at how key account management can impact the success of a business and offers tips and advice to ease the process of implementing it into your organization.
Languages Icon English (UK)
Duration Icon 5 Minutes

Cultural Awareness in Hospitality

To put it simply, every customer you meet is different. They each have their own certain views, preferences and expectations. This is because every person is a product of their culture and it informs how they think, feel and interact with the world.
Languages Icon English (US)
Duration Icon 10 Minutes

Upselling in Hospitality

Upselling can be thought of as a tricky proposition in hospitality, especially when you think of sales as being a pushy hard sell.It doesn't need to be though.
Languages Icon English (UK)
Duration Icon 10 Minutes

Taking Care of Yourself First

This course will come up with ways you can put yourself first, without sacrificing your great level of service.   
Languages Icon English (UK)
Duration Icon 10 Minutes

Texting While Walking

Everyone knows walking while texting is dangerous. But how dangerous? And is there more to it than the safety side? This course will explore these questions. 
Languages Icon English (UK)
Duration Icon 10 Minutes

See It, Sort It, Report It

See it, sort it, report it’, a success story when it comes to self-explanatory safety plans to prevent accidents. Find out exactly what that means. 
Languages Icon English (UK)
Duration Icon 10 Minutes

Fire Warden Essentials

This course looks at how fire wardens support fire safety management in buildings. In workplaces, employers are legally responsible for fire safety.  Fire wardens play an important part in helping employers to meet their duties.   
Languages Icon English (UK)
Duration Icon 10 Minutes

Asbestos Awareness

If your organisation conducts work around asbestos, or there’s a chance that employees will be exposed to it, it’s essential to know how to minimise the risks. 
Languages Icon English (UK)
Duration Icon 20 Minutes

Holding the Handrail

Making sure employees hold the handrails while at work ensures they navigate steps, stairs, and walkways without any accidents. 
Languages Icon English (UK)
Duration Icon 10 Minutes

Speeding on Site

This course looks at why speeding on site is a common problem, why it’s far more dangerous than you think, and how and why to stop. 
Languages Icon English (UK)
Duration Icon 15 Minutes

Wire and Cable Management

Lots of devices are wireless these days, but we still have a lot of cables and wires in our workplace. This course will look at how to keep the workplace safe and tidy. 
Languages Icon English (UK)
Duration Icon 15 Minutes

Driver Safety Awareness

Most of us drive every day and may be guilty of making a few mistakes here and there. We’re only human after all.  Learn about the risks associated with driving and how to manage them.  
Languages Icon English (US)
Duration Icon 20 Minutes

Forklift Training

This course will provide employees with the basic skills and knowledge to keep yourself and those around you safe when operating a forklift truck.  
Languages Icon English (UK)
Duration Icon 15 Minutes

Reducing the Spread of Infection

Learn about the different types of pathogenic organisms and how they get into the body. Discover practical ways to stop the spread of pathogens, helping you prevent and control infection where you work.
Languages Icon English (UK)
Duration Icon 10 Minutes

Hazard Identification and Risk Control

Hazard and risk. You’ll no doubt hear these terms at lot when at work. Often ‘hazard’ and ‘risk’ are freely used to mean the same thing. Discover why they’re not.  
Languages Icon English (UK)
Duration Icon 10 Minutes

Manual Handling

Manual handling occurs in almost all working environments; this course will teach you about proper manual handling techniques 
Languages Icon English (UK)
Duration Icon 10 Minutes

DSE Awareness

Learn about DSE awareness, including the correct set-up and safe use of your laptop, desk workstation and chair, minimising any future health risks.  
Languages Icon English (UK)
Duration Icon 20 Minutes

Fire Safety Awareness

This Fire Safety Awareness course provides general advice on fire safety and guidance on substances that cause fire and explosion.
Languages Icon English (UK)
Duration Icon 20 Minutes

Control of Substances Hazardous to Health Regulations (COSHH) Essentials

The law requires employers to control employee exposure to hazardous substances under the Control of Substances Hazardous to Health Regulations 2002 (COSHH). This course will help you identify hazardous substances and understand your COSHH responsibilities.  
Languages Icon English (UK)
Duration Icon 25 Minutes

Dangers of Sleep Deprivation

Sleep deprivation is a silent epidemic. This course explores why sleep is so important and provides knowledge and techniques to ensure a better night’s sleep. 
Languages Icon English (UK)
Duration Icon 40 Minutes
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