TRAINING COURSE CATALOG

Lone Working

Are your employees working alone? Many do it – how can they be safe? This course covers practical controls that can be implemented in work environments to help keep lone workers safe from harm. 

English (UK)

10 Minutes

Mobile Phones and Driving

Make a commitment to driving safely. This course covers the facts, and everything you need to know to be phone safe when driving. 

English (UK)

5 Minutes

Driver Safety Awareness

This course aims to raise driver safety awareness by covering the risks associated with driving and how to manage them.  

English (UK)

25 Minutes

PPE Awareness

This course outlines the responsibilities of PPE’s use, and explains the key principles and practices that help to ensure its effectiveness in health and safety at work. Not taking PPE seriously can have devastating consequences. 

English (UK)

10 Minutes

Data Subject Access Requests

This course will help you to understand the legal requirements of Data Subject Access Requests (DSAR) under the General Data Protection Regulation (GDPR), in both the UK and EU forms.

English (UK)

20 Minutes

Financial Sanctions

Financial sanctions save lives by starving terrorists and others of funds and resources. This course explains how UK financial sanctions work, whom they apply to, government agencies that enact sanctions, and consequences for breaching sanctions. 

English (UK)

25 Minutes

HIPAA Privacy and Security Basics

Learn the basics of the Health Insurance Portability and Accountability Act (HIPAA) and how to comply with the privacy, security, information blocking, and breach notification rules to avoid security breaches and fines. 

English (US)

10 Minutes

Be a Retail Hero

Poor customer service experiences can seriously damage your reputation, and they’re easier than ever to spread. But get it right and create happy and loyal customers.

English (UK)

20 Minutes

Be a Retail Hero – Meet and Greet

In this module you will learn how meet and greet like a pro. It provides essential customer experience skills and why it is important that you use them.

English (UK)

5 Minutes

Be a Retail Hero – Connect with the Customer

In this course you will learn how to make that special connection between you and the customer and provide an elevated customer experience.

English (UK)

20 Minutes

Be a Retail Hero – Fitting Room Advice

In this module you will learn how to deal with customers and their personal needs in the fitting room environment.

English (UK)

5 Minutes

Be a Retail Hero – Service at the Register

In this module you will learn how to provide great service at the register – the final point of the customer journey, but definitely not the least important.

English (UK)

5 Minutes

Introduction to Working Safely

This course will help you understand why health and safety in the workplace is important by exploring health and safety legislation and discussing risk taking behaviours that can make the workplace unsafe. 

English (UK)

10 Minutes

Slips and Trips

Learn about the dangers of slips and trips, how to identify hazards that cause these accidents, and best practices to prevent slips and trips in the workplace. 

English (UK)

15 Minutes

Presenting Yourself for Interviews

In this course we will show you why first impressions are so critical in an interview scenario and give you some simple tips to make sure you both look and sound the part.

English (UK)

5 Minutes

Interview Best Practice

In this course we will be exploring general interview tips and best practice, where we give you the knowledge, skills and confidence to become an effective interviewee.

English (UK)

5 Minutes

Introduction to Interview Skills

The aim of this course is simple – we want to give you the skills and knowledge, so you feel confident to deliver your best performance at you next interview.

English (UK)

5 Minutes

Competency-based Questions

This interview skills episode will show you how you can develop a framework for answering competency-based questions at your interview, regardless of the type of role.

English (UK)

5 Minutes

Interview Presentations

This interview skills episode will explain how best to prepare for, and deliver, a presentation at interview, regardless of the type of role on offer.

English (UK)

5 Minutes

Wrapping up and Post-Interview

This interview skills episode will examine how you should close out your interview, and what you should be doing once you’ve left the immediate interview event.

English (UK)

5 Minutes

Online Facilitation – Full Course

This course will explain the role of the facilitator, the many benefits of online facilitation, and how great facilitation is carried out.

English (UK)

15 Minutes

Risk and Compliance in the Housing Sector

This course provides an overview of key developments and good practice in risk management linked to social housing providers. 

English (UK)

25 Minutes

Affordable and Social Housing

The need for subsidised housing provision has long been recognised. This course looks at the different types of affordable and social housing, eligibility and how to apply, maintenance, and tenancy types. 

English (UK)

25 Minutes

Treating Customers Fairly

To comply with FCA guidance, financial services companies must show that treating customers fairly is the heart of their business. This course explains the Treating Customers Fairly principle and six outcomes that customers expect from financial services firms.

English (UK)

30 Minutes