TRAINING COURSE CATALOG

Be a Retail Hero – Meet and Greet

In this module you will learn how meet and greet like a pro. It provides essential customer experience skills and why it is important that you use them.

English (UK)

5 Minutes

Be a Retail Hero – Connect with the Customer

In this course you will learn how to make that special connection between you and the customer and provide an elevated customer experience.

English (UK)

20 Minutes

Be a Retail Hero – Fitting Room Advice

In this module you will learn how to deal with customers and their personal needs in the fitting room environment.

English (UK)

5 Minutes

Be a Retail Hero – Service at the Register

In this module you will learn how to provide great service at the register – the final point of the customer journey, but definitely not the least important.

English (UK)

5 Minutes

Introduction to Working Safely

This course will help you understand why health and safety in the workplace is important by exploring health and safety legislation and discussing risk taking behaviours that can make the workplace unsafe. 

English (UK)

10 Minutes

Slips and Trips

Learn about the dangers of slips and trips, how to identify hazards that cause these accidents, and best practices to prevent slips and trips in the workplace. 

English (UK)

15 Minutes

Presenting Yourself for Interviews

In this course we will show you why first impressions are so critical in an interview scenario and give you some simple tips to make sure you both look and sound the part.

English (UK)

5 Minutes

Interview Best Practice

In this course we will be exploring general interview tips and best practice, where we give you the knowledge, skills and confidence to become an effective interviewee.

English (UK)

5 Minutes

Introduction to Interview Skills

The aim of this course is simple – we want to give you the skills and knowledge, so you feel confident to deliver your best performance at you next interview.

English (UK)

5 Minutes

Competency-based Questions

This interview skills episode will show you how you can develop a framework for answering competency-based questions at your interview, regardless of the type of role.

English (UK)

5 Minutes

Interview Presentations

This interview skills episode will explain how best to prepare for, and deliver, a presentation at interview, regardless of the type of role on offer.

English (UK)

5 Minutes

Wrapping up and Post-Interview

This interview skills episode will examine how you should close out your interview, and what you should be doing once you’ve left the immediate interview event.

English (UK)

5 Minutes

Online Facilitation – Full Course

This course will explain the role of the facilitator, the many benefits of online facilitation, and how great facilitation is carried out.

English (UK)

15 Minutes

Risk and Compliance in the Housing Sector

This course provides an overview of key developments and good practice in risk management linked to social housing providers. 

English (UK)

25 Minutes

Affordable and Social Housing

The need for subsidised housing provision has long been recognised. This course looks at the different types of affordable and social housing, eligibility and how to apply, maintenance, and tenancy types. 

English (UK)

25 Minutes

Treating Customers Fairly

To comply with FCA guidance, financial services companies must show that treating customers fairly is the heart of their business. This course explains the Treating Customers Fairly principle and six outcomes that customers expect from financial services firms.

English (UK)

30 Minutes

What is Online Facilitation?

Facilitating isn’t quite the same as traditional teaching or instructing. This course will explain the specifics of what online facilitation actually is, the benefits of online facilitation, as well as the role of the facilitator.

English (UK)

5 Minutes

Online Facilitation – Set the Scene

Facilitating isn’t quite the same as traditional teaching or instructing. This course will explain the preparation involved and required to facilitate online learning.

English (UK)

5 Minutes

Online Facilitation – Facilitate the Learning

Facilitating isn’t quite the same as traditional teaching or instructing. This course will explain how to facilitate online learning, as well as some best practice tips to keep you on track.

English (UK)

5 Minutes

Introduction to Cognitive Function

This introductory course will look into the different cognitive functions we have, and explain how we’re wired. It’s for anyone who wants to gain a better understanding of the different personality types and preferences – or even anyone who’s skeptical about personality tests.

English

5 Minutes

Cognitive Functions – Judging and Perceiving

This course explores judging and perceiving, the preference pair that relates to our behavior in our outer world. It will help you understand more about your external actions and behaviors.

English

10 Minutes

Cognitive Functions – Thinking and Feeling

Thinking and feeling doesn’t just mean intelligence and emotions; we all have both of these. These functions explain how we make our decisions.  

English

10 Minutes

Cognitive Functions – Introverts and Extroverts

Introvert and extrovert: you’ve heard the terms, but what do they mean, and what defines them? In this course, we’ll look at each in turn, check out the main characteristics and preferences, and maybe you'll recognize your own preferences.

English

10 Minutes

Cognitive Functions – Sensing and Intuition

Sensors and Intuitives process information in different ways. It’s all about what we see in front of us, and how we interpret that information. Do we gather the facts at face value? Or do we look for deeper meanings and unseen possibilities?  

English

10 Minutes