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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Ethics for Everyone (Part 6 of 13): Ethics Requires Self-Discipline

This video discusses the importance of intentional practice in order to successfully live your code of ethics. You'll also learn how to stop yelling at people, and if you're lucky you'll also find a penguin in here.
Languages Icon English (US)
Duration Icon 3 Minutes

Ethics for Everyone (Part 7 of 13): How to Avoid Lapsing Into Unethical Behavior

It's easy - and depressingly common - that ordinarily good people end up engaging in unethical practices. This video will help you avoid the same fate.
Languages Icon English (US)
Duration Icon 3 Minutes

Customer Service: Service Delayed is Service Denied

Watch how not delivering service on time turns into an entertaining -- but damaging -- music video. The solution: be aware of what your customer needs and when they need it.
Languages Icon English (US)
Duration Icon 3 Minutes

Customer Service: The Invisible Customer

See how a customer -- ignored by a store's staff -- posts an online video of his frustrating experience. A simple solution is illustrated: give the customer your undivided attention and avoid the bad publicity.
Languages Icon English (US)
Duration Icon 3 Minutes

Leadership: Create an Open Environment

Problems get solved in an open environment where employees are encouraged to speak up. In contrast, when employees are afraid to speak up, many valuable ideas never get aired. This content is also translated in Spanish.
Languages Icon English (US)
Duration Icon 3 Minutes

Leadership: How Inclusion Motivates Employees

See how involving employees in decision-making engenders greater commitment and creativity. On the other hand, bullying people to agree thwarts any creative thinking. This content is also translated in Spanish.
Languages Icon English (US)
Duration Icon 3 Minutes

Management: How to React to Mistakes

Watch how a manager learns to use mistakes as an opportunity for teaching -- instead of an opportunity for just getting angry. This content is also translated in Spanish.
Languages Icon English (US)
Duration Icon 3 Minutes

How to Develop a Professional Handshake

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations.
Languages Icon English (US)
Duration Icon 3 Minutes

How to Dine Professionally

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations.
Languages Icon English (US)
Duration Icon 3 Minutes

How to Network

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations. This video lesson, How to Network, walks viewers through the intimidating task of developing professional connections.
Languages Icon English (US)
Duration Icon 3 Minutes

The Art of Presentational Speaking: Content (Part 6 of 7): Creating a Compelling Presentation Opener

Welcome to the topic of presentational speaking! This video course, The Art of Presentational Speaking: Content, comprises seven video lessons and is meant to help learners prepare the content of their presentation.
Languages Icon English (US)
Duration Icon 3 Minutes

The Art of Presentational Speaking: Content (Part 5 of 7): Structuring Your Presentation

Welcome to the topic of presentational speaking! This video course, The Art of Presentational Speaking: Content, comprises seven video lessons and is meant to help learners prepare the content of their presentation.
Languages Icon English (US)
Duration Icon 3 Minutes

How to Appreciate Complaints

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations. This video lesson, How to Appreciate Complaints, helps viewers gain a new perspective when it comes to customer complaints.
Languages Icon English (US)
Duration Icon 3 Minutes

How to Build a Personal Brand

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations. This video lesson, How to Build a Personal Brand, offers several ideas for creating and maintaining an effective personal brand.
Languages Icon English (US)
Duration Icon 3 Minutes

How to Find Common Ground

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations.
Languages Icon English (US)
Duration Icon 3 Minutes

How to Keep Your Commitments

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations.
Languages Icon English (US)
Duration Icon 3 Minutes

How to Make Time for Training at Work

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations.
Languages Icon English (US)
Duration Icon 3 Minutes

How to Re-Energize Yourself at Work

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations.
Languages Icon English (US)
Duration Icon 3 Minutes

How to Tell Someone No

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations.
Languages Icon English (US)
Duration Icon 3 Minutes

How to Tell Someone They Have Body Odor

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations.
Languages Icon English (US)
Duration Icon 3 Minutes

How to Tell Someone You Forgot Their Name

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations.
Languages Icon English (US)
Duration Icon 3 Minutes

How to Work With Someone You Dislike

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations.
Languages Icon English (US)
Duration Icon 3 Minutes

Collaborative Space Etiquette (Part 3 of 4): Hygiene Issues

This video will reinforce the importance of proper personal hygiene when working in a group environment.
Languages Icon English (US)
Duration Icon 3 Minutes

Collaborative Space Etiquette (Part 1 of 4): Noise Issues

This video addresses the need to be considerate of your collaborative officemates by not shouting, playing loud music (or worse, really bad music that you sing along with), and other noise-related issues.
Languages Icon English (US)
Duration Icon 3 Minutes
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