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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Duration

Four Steps of Requesting Payments from Patients

This course identifies the Collection Communication Cycle.
Languages Icon English (US)
Duration Icon 50 Minutes

Managing Patient Balances

This course identifies how patient balances are managed and collected.
Languages Icon English (US)
Duration Icon 45 Minutes

Why Collecting Patient Balances Matters

This course identifies what can happen when the patient/guarantor balances are not collected as soon as possible.
Languages Icon English (US)
Duration Icon 10 Minutes

Assumptions, Presumptions and Misconceptions in the Collection Process

This course explains how the assumptions, presumptions and misconceptions you may have can influence a collection discussion.
Languages Icon English (US)
Duration Icon 15 Minutes

Triaging for Better Collections

Triage is a common term and mindset in the medical field. The principles of triage have been used for centuries to assign a category to individuals for grouping and decision making.
Languages Icon English (US)
Duration Icon 30 Minutes

Breaking Down Communication Barriers During Collection Process

Communication barriers pop up when one person doesn't understand the other. Common medical terms and acronyms may be old hat to you, but are often like a foreign language to patients.
Languages Icon English (US)
Duration Icon 20 Minutes

Keys to Effective Communication

This course will explore verbal and non-verbal communication techniques that can help you more effectively ask for and collect patient balances.
Languages Icon English (US)
Duration Icon 20 Minutes

Matching Communication Styles for Improved Collections

This course guides you on how matching your communication style to a patient's and by tuning in to how each patient is speaking will lead to increased success in collecting patient balances when talking about payment obligations.
Languages Icon English (US)
Duration Icon 30 Minutes

Auto Insurance Assignment

This course identifies the Auto Insurance Assignment Process.
Languages Icon English (US)
Duration Icon 70 Minutes

Residential Accident Assignment

This course identifies the Residential Accident Assignment Process.
Languages Icon English (US)
Duration Icon 40 Minutes

Public Location Accident Assignment

This course identifies the Public Location Accident Assignment Process.
Languages Icon English (US)
Duration Icon 30 Minutes

Entity Request Determination Process

This course identifies the Entity Request Determination Process.
Languages Icon English (US)
Duration Icon 30 Minutes

Multiple Plan COB Determination Process

This course identifies the Multiple Plan COB Determination Process.
Languages Icon English (US)
Duration Icon 50 Minutes

Why Coordination of Benefits Matters

This course identifies what can happen if the coordination of benefits assignment is not correct prior to billing.
Languages Icon English (US)
Duration Icon 10 Minutes

Medicare Secondary Payer

Since 1980, Medicare has shifted from being the first payer to oftentimes sharing financial responsibility with other sources-depending on the patient's situation.
Languages Icon English (US)
Duration Icon 30 Minutes

Medicare Secondary Payer Practice Scenarios

Since 1980, Medicare has shifted from being the first payer to oftentimes sharing financial responsibility with other sources-depending on the patient's situation.
Languages Icon English (US)
Duration Icon 30 Minutes

Interpretation of Medicare Secondary Payer

This course guides staff through multiple scenarios to assist them with determining if and when Medicare is the secondary payer.
Languages Icon English (US)
Duration Icon 30 Minutes

Understanding Patient Balances

Define the terms self-pay, patient balance, and out-of-pocket.
Languages Icon English (US)
Duration Icon 45 Minutes

Insurance Verification Process Step by Step

This course identifies what can happen if verification of the demographic, payer, and encounter information is not completed.
Languages Icon English (US)
Duration Icon 10 Minutes

Why Insurance Verification Matters

This course identifies what can happen if verification of the demographic, payer, and encounter information is not completed.
Languages Icon English (US)
Duration Icon 10 Minutes

Medical Necessity Concepts and the ABN

This course teaches the relationship between Medical Necessity and the conditions under which the Advance Beneficiary Notice of Noncoverage (ABN) needs to be communicated to patients with traditional Medicare coverage for noncovered services.
Languages Icon English (US)
Duration Icon 30 Minutes

Explaining the ABN to Medicare Beneficiaries

In this course we will look at the best way to present the ABN information.
Languages Icon English (US)
Duration Icon 45 Minutes

Introduction to Coordination of Benefits

This course introduces the term coordination of benefits.
Languages Icon English (US)
Duration Icon 20 Minutes

Determining Coordination of Benefits

This course identifies how to determine coordination of benefits.
Languages Icon English (US)
Duration Icon 60 Minutes
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