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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Duration

Introduction to Medicare Secondary Payer and Medicaid COB

This course introduces Medicare Secondary Payer.
Languages Icon English (US)
Duration Icon 75 Minutes

MSP Determination Process

This course identifies the Medicare Secondary Payer Determination Process.
Languages Icon English (US)
Duration Icon 30 Minutes

MSP Requirements Documentation

This course identifies information that should be gathered and documented to support the Medicare Secondary Payer requirements.
Languages Icon English (US)
Duration Icon 20 Minutes

Workers’ Compensation Assignment

This course identifies the Workers’ Compensation Assignment Process.
Languages Icon English (US)
Duration Icon 60 Minutes

Reading an Insurance Card

This course identifies information that is available on a Patient’s health insurance card. It is written as if we’re talking to the Patient Intake team.
Languages Icon English (US)
Duration Icon 60 Minutes

Your Office in the World of Medicare

This course, offered through CMS, is designed to teach health care professionals and administrative staff the fundamentals of the Medicare Program.
Languages Icon English (US)
Duration Icon 60 Minutes

Introduction to Medicaid

This course introduces Medicaid, a Federal and state funded healthcare program for low-income families and individuals, some who may have inadequate or no health insurance coverage.
Languages Icon English (US)
Duration Icon 25 Minutes

Introduction to TRICARE and CHAMPVA

This course introduces TRICARE and CHAMPVA, two military health insurance programs.
Languages Icon English (US)
Duration Icon 75 Minutes

Participation Basics of Health Insurance Plans

This course provides you with the basic information about being a participating provider of insurance plans.
Languages Icon English (US)
Duration Icon 15 Minutes

Why Accurate Health Insurance Data Matters

This course identifies what can happen if complete and correct payer information is not obtained during patient intake.
Languages Icon English (US)
Duration Icon 15 Minutes

Introduction to Medicare Advantage Plans

This course introduces Medicare Advantage plans which are offered by private companies approved by Medicare, providing all the same benefits and potentially extra coverage like dental, vision, and hearing, and often prescription drug coverage. 
Languages Icon English (US)
Duration Icon 45 Minutes

Understanding Insurance and Other Cards at Patient Intake

Insurance cards and coverage can vary from company to company. However, there are some common elements that are found on most cards. This course will explain the different types of insurance cards and how to determine the information that is needed to successfully register the patient.
Languages Icon English (US)
Duration Icon 30 Minutes

Introduction to Healthcare Insurance Plans

This course will assist in building a solid foundation in health insurance by exploring both government and commercial insurance plans. You’ll learn how these plans impact patient coverage and the financial responsibilities that fall to healthcare.
Languages Icon English (US)
Duration Icon 30 Minutes

Insurance Verification Terminology

This course introduces the Verification Flow and its components.
Languages Icon English (US)
Duration Icon 45 Minutes

Patient Intake Points Within Healthcare

This course identifies how Patients access care in the hospital.
Languages Icon English (US)
Duration Icon 15 Minutes

Patient Intake Methods

This course identifies patient intake methods utilized at the hospital.
Languages Icon English (US)
Duration Icon 15 Minutes

Medical Terminology I – Word Building

This course introduces basic medical term word building skills that include combining forms, prefixes and suffixes.
Languages Icon English (US)
Duration Icon 15 Minutes

Medical Terminology II – Body Systems

This course introduces the body systems and body. It identifies organs or body parts that are usually associated with the system or an area.
Languages Icon English (US)
Duration Icon 30 Minutes

Medical Terminology III – Practical Terms and Common Acronyms

This course introduces terms associated with surgical procedures and symptoms, commonly used medical acronyms, and practical terms that have usage slightly different from the literal meaning of the word.
Languages Icon English (US)
Duration Icon 30 Minutes

Master Patient Index Search and Assignment

This course identifies appropriate MPI search steps to ensure the correct Patient is identified and medical record number assigned, if appropriate.
Languages Icon English (US)
Duration Icon 30 Minutes

Patient Interviewing Techniques

This course covers essential techniques for collecting patient demographic data while ensuring respectful communication and compliance. Learn to gather sensitive details—like gender identity and preferred names—while building trust and improving record accuracy.
Languages Icon English (US)
Duration Icon 25 Minutes

Why Patient Demographic Data Matters

Precise patient demographic data is crucial for safe and effective healthcare, shaping everything from clinical decisions to billing and compliance. 
Languages Icon English (US)
Duration Icon 15 Minutes

Identifying and Gathering Information at Patient Intake

Despite the increased use of EHRs, healthcare facilities still need to understand how to collect accurate patient information.
Languages Icon English (US)
Duration Icon 20 Minutes

Components of a Complete Outpatient Physician Order

This course identifies the components of a complete outpatient physician order and the information obtained from a physician order.
Languages Icon English (US)
Duration Icon 15 Minutes
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