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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Leading Learning – Managing Customer Feedback

It’s no surprise that gathering and studying customer feedback is valuable if you want to improve your product or service. Yet, getting that feedback can be challenging. This course will help you manage customer feedback. 
Languages Icon Portuguese (BR)
Duration Icon 15 Minutes

Leading Learning – Managing Customer Feedback

It’s no surprise that gathering and studying customer feedback is valuable if you want to improve your product or service. Yet, getting that feedback can be challenging. This course will help you manage customer feedback. 
Languages Icon English (US)
Duration Icon 15 Minutes

Leading Learning – Creating A Customer-Centric Culture

Have you wanted to learn CPR but don’t know where to start? You don’t have to have a first aid certificate to save someone’s life. This course will help you learn when and how to use CPR in life-threatening situations for a loved one, a co-worker, or even a stranger.
Languages Icon Korean
Duration Icon 15 Minutes

Leading Learning – Creating A Customer-Centric Culture

Have you wanted to learn CPR but don’t know where to start? You don’t have to have a first aid certificate to save someone’s life. This course will help you learn when and how to use CPR in life-threatening situations for a loved one, a co-worker, or even a stranger.
Languages Icon Portuguese (BR)
Duration Icon 15 Minutes

Leading Learning – Creating A Customer-Centric Culture

Most organizations today focus so closely on delivering their service or product, they tend to forget the how’s and why’s of their craft. When building a customer-centric organization, your number one focus should be the customer experience. So, what does a customer-centric organization look like? 
Languages Icon English (US)
Duration Icon 15 Minutes

Leading Learning – Your Customer’s Journey

Understanding every step and interaction your customer goes through when purchasing your product, is the customer journey. Understanding that will provide you with the knowledge to create excellent customer experiences.  
Languages Icon Korean
Duration Icon 15 Minutes

Leading Learning – Your Customer’s Journey

Understanding every step and interaction your customer goes through when purchasing your product, is the customer journey. Understanding that will provide you with the knowledge to create excellent customer experiences.  
Languages Icon Portuguese (BR)
Duration Icon 15 Minutes

Leading Learning – Your Customer’s Journey

Understanding every step and interaction your customer goes through when purchasing your product, is the customer journey. Understanding that will provide you with the knowledge to create excellent customer experiences.  
Languages Icon English (US)
Duration Icon 15 Minutes

Leading Learning – The Change Curve

How can understanding the five stages of the Kubler-Ross Change Curve help you and those around you embrace and navigate change more effectively? Find out in this course. 
Languages Icon Portuguese (BR)
Duration Icon 10 Minutes

Leading Learning – Customer Service Excellence

Is your goal to lose customers? Probably not, but it’s easy to do and can have devastating results to your business. Learn to be excellent and build and keep your customer base. 
Languages Icon English (US)
Duration Icon 15 Minutes

Leading Learning – Customer Service Excellence

Is your goal to lose customers? Probably not, but it’s easy to do and can have devastating results to your business. Learn to be excellent and build and keep your customer base. 
Languages Icon Korean
Duration Icon 15 Minutes

Leading Learning – Customer Service Excellence

Is your goal to lose customers? Probably not, but it’s easy to do and can have devastating results to your business. Learn to be excellent and build and keep your customer base. 
Languages Icon Portuguese (BR)
Duration Icon 15 Minutes

Leading Learning – Creating Loyal Customers

Without customers, companies would cease to exist. Understanding your customer’s needs and approaching every situation with empathy, you have the opportunity create a loyal customer. This course will help you turn any customer into a long-term customer.  
Languages Icon English (US)
Duration Icon 10 Minutes

Leading Learning – Creating Loyal Customers

Without customers, companies would cease to exist. Understanding your customer’s needs and approaching every situation with empathy, you have the opportunity create a loyal customer. This course will help you turn any customer into a long-term customer.  
Languages Icon Korean
Duration Icon 10 Minutes

Leading Learning – Creating Loyal Customers

Without customers, companies would cease to exist. Understanding your customer’s needs and approaching every situation with empathy, you have the opportunity create a loyal customer. This course will help you turn any customer into a long-term customer.  
Languages Icon Portuguese (BR)
Duration Icon 10 Minutes

Leading Learning – Communicating with Customers

Good communication is the cornerstone of excellent customer service. This course will help you build the skills needed to communicate with your customer, rather it be by telephone, online or in person.  
Languages Icon English (US)
Duration Icon 15 Minutes

Leading Learning – Handling Customer Complaints

People are becoming more vocal about their experience with businesses, whether it’s good or bad. Regardless of how well you do your job, you’ll probably receive customer complaints. So how do you handle them? 
Languages Icon Korean
Duration Icon 15 Minutes

Leading Learning – Handling Customer Complaints

People are becoming more vocal about their experience with businesses, whether it’s good or bad. Regardless of how well you do your job, you’ll probably receive customer complaints. So how do you handle them? 
Languages Icon Portuguese (BR)
Duration Icon 15 Minutes

Leading Learning – Human Trafficking Awareness

Human trafficking is the world’s fastest growing crime. Learn about what human trafficking is, who is affected, how to recognize the signs, and what to do if you suspect human trafficking.
Languages Icon Portuguese (BR)
Duration Icon 15 Minutes

Leading Learning – Fair Competition

Anticompetitive conduct is considered so harmful that in many countries, it’s illegal. Ensure your employees understand the importance of competing fairly and the anticompetitive conduct that must be avoided.
Languages Icon Portuguese (BR)
Duration Icon 15 Minutes

Leading Learning – Consumer Protection

When someone buys a product or service, they should get what they paid for and be offered effective solutions if something goes wrong. Ensure your business is actively protecting consumers rights in their day-to-day business dealings.
Languages Icon Portuguese (BR)
Duration Icon 20 Minutes

Leading Learning – Data Protection and Privacy

With more countries passing data protection regulations and consumers demanding better information privacy, it is essential that your workforce understands their obligations when handling personal data. 
Languages Icon Portuguese (BR)
Duration Icon 25 Minutes

Leading Learning – Fraud Awareness

One of the best ways to tackle fraud and corruption is to prevent it with training and awareness. Learn about what fraud is and what employees can do to deter it.
Languages Icon Portuguese (BR)
Duration Icon 15 Minutes

Leading Learning – Changing Organizational Culture

Ever wonder what keeps employees at some organizations fully engaged and loyal through both good and challenging times? A company's culture is a significant influence on company success and employee happiness. Learn strategies to change your organization's culture for the better.
Languages Icon English (US)
Duration Icon 15 Minutes
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